Customer Core

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

PEOPLE

Reviews and People planning

• Weekly / monthly reviews being carried out?

  Yes

  No

  N/A

• 4 weeks advanced Rotas in place?<br>

  Yes

  No

  N/A

Training and Development

• Training and development folders setup for each member of team?

  Yes

  No

  N/A

• Home and network accreditations completed by each member of team?

  Yes

  No

  N/A

OPERATIONS

Store standards & Visual merchandising

• Is store maintained at a high standard of cleanliness front and back?

  Yes

  No

  N/A

• Check visual merchandising, Is store displays as per the latest guide?

  Yes

  No

  N/A

PERFORMANCE

• Check store kpi performance WTD and MTD

• Check store NPS performance MTD

5 POINT ACTION PLAN

• Action 1

• Action 2

• Action 3

• Action 4

• Action 5

Additional actions -