Title Page
-
Expert
-
Job Number
-
Post call carried out by
-
Conducted on
-
Is this post call in relation to a verbatim comment/score?
-
Please give some details of the comment or score your seeking feedback on
-
Is the expert on a plan?
-
Did the expert use Glympse?
-
Any comments
-
Did the expert arrive within the time frame given?
-
Any comments
-
On arrival did the expert introduce them selves and were they presentable?
-
When the expert was invited in did he or she use blue overshoes to protect your home?
-
Any comments
-
Thinking of the first 4 minutes of the visit did the expert do any of the following?
-
Did the expert take the time to listen to your issues?
-
Did the expert explain what he/she was going to be doing?
-
Did the expert give you expectations such as time on site, possible OR referral and what test's he/she will be doing?
-
Any comments
-
Did the expert keep their working area clean and tidy? (Use of ICE mat, dust pan and brush, putting things back as they were etc.)
-
Any comments
-
Did The expert keep you updated during the visit?
-
Any comments
-
Once the job was completed did the expert explain and demonstrate any changes/improvements they had made?
-
Any comments
-
Did the Expert talk about any of the services Sky has to offer such as our Apps and Products? And were any of these services offered to you? (Heat mapping, My Sky, VIP, ACE, Kids etc.)
-
Any comments
-
Was the issue resolved on the day or did you require an OR visit?
-
Did you receive a courtesy call from your expert after your Open Reach appointment?
-
Any comments
-
If this audit is for feedback on a verbatim comment please continue to the final section
-
Based on the feedback you have provided today is there any thing the expert could of done differently to improve the score given in the survey you completed?
