Customer Experience Manager one to one

• Document No.

• Deputy managers name

• Conducted on

  Date

• Prepared by

• Location
  Address

Finance

• Shrink budget achieved

  Yes

  No

  N/A

• Weekly Fuel Save report analysis completed and action plans generated?

  Yes

  No

  N/A

• Overtime underspent to allowed spend

  Yes

  No

  N/A

• Expenses on target

  Safe

  At Risk

  N/A

• Wine carriers spend within budget

  Yes

  No

  N/A

• Green ClubCard points target achieved

  Yes

  No

  N/A

• Carrier bags spend green to budget?

  Yes

  No

  N/A

• Waste, Go backs, salvaged and reduced returns under control

  cleared and organised

  more work to do

Operations

• Pricing errors

  Yes

  No

  N/A

• Have all Double Scans been investigated and process followed?

  Yes

  No

  N/A

• Have all till short interviews taken place?

  Yes

  No

  N/A

• Department Safe & Legal documentation completed and up to date?

  Yes

  No

  N/A

• Lockdown audit completed and 100%?

  Yes

  No

  N/A

• No missed gap scan on Tobacco<br>

  Yes

  No

  N/A

• 100% on all count areas

  Yes

  No

  N/A

• Stock Record Accuracy to be under 20%

  Yes

  No

  N/A

• Staff searches and quality meets expectations

  Yes

  No

  N/A

• DSS checked and Palmer & Harvey delivery confirmed as received

  Safe

  At Risk

  N/A

• Incidents reported on system

  Yes

  No

  N/A

• Audits green

  Yes

  No

  N/A

Customer

• Opening Compliance met

  Yes

  No

  N/A

• Car Park standards

  Yes

  No

  N/A

• Throughput target met (594)

  Yes

  No

  N/A

• PI 100 on checkouts

  Yes

  No

  N/A

• Idle time target 21% delivered

  Yes

  No

  N/A

• One In Front performance is <7.5%

  Yes

  No

  N/A

• Scheduler and forecasting accurate and updated on time

  Yes

  No

  N/A

People

• Inspiring Great Performance reviews up to date as per Group & Format plan

  Yes

  No

  N/A

• Progress with Checkout Manager recruitment?

  Yes

  No

  N/A

• Viewpoint plan in place.

  Yes

  No

  N/A

• Absence green and all admin completed (zero tolerance for timescales)

  Yes

  No

  N/A

• Uniform standards

  Yes

  No

  N/A

• Holidays on track vs budget

  Yes

  No

  N/A

Community

• Community awareness (Customer Viewpoint measure)

  Yes

  No

  N/A

• Yes

  No

  N/A

• fund Raising target on track?

  Yes

  No

  N/A

• Management team takes part in fundraising activities and leads by example during Fun At Work activities

  Yes

  No

  N/A

Business Plan

• Change plan on track

Department Standards - Detail inspection 1 per week

• Comments

• Department standards

Personnel development

• Weekly 121 held with all department managers

  Yes

  No

  N/A

• Performance pack up to date

  Yes

  No

  N/A

• My Job reviewed and understood.

  Yes

  No

  N/A

• Personnel development plan on track

  Safe

  At Risk

  N/A

Performance summary

• Steering wheel

  green

  amber

  red

• Store standards

  green

  amber

  red

• Leadership

  green

  amber

  red

• Business plan

  Yes

  No

  N/A

Benefits and concerns with next steps

• Benefits

• Concerns and next steps

• Signature

  Sign