Store Walk v2.1

• Document No.

• Store Location

• Month

Retail Store Walk

• Market Manager

  Jackie Wortham

  Kim Jefferson

  Chad Wester

  Jamar Hebert

• Store Location

  Select Crestview Destin Ft. Walton Beach Niceville Pensacola West Pensacola

  • Crestview
  • Destin
  • Ft. Walton Beach
  • Niceville
  • Pensacola
  • West Pensacola

• Store Location

  Select Baton Rouge Elysian Fields Lapalco LSU Union Metairie St. Charles

  • Baton Rouge
  • Elysian Fields
  • Lapalco
  • LSU Union
  • Metairie
  • St. Charles

• Store Location

  Select Abbeville Baker Crowley Denham Springs Gonzales Lafayette Plaquemine Patterson New Iberia St. Martinville

  • Abbeville
  • Baker
  • Crowley
  • Denham Springs
  • Gonzales
  • Lafayette
  • Plaquemine
  • Patterson
  • New Iberia
  • St. Martinville

• Store Location

  Warner Robins

  Macon

  43rd

  Main St.

  Ocala

• Date

  Date

Customer Experience

• Are the Solutions Specialist's walking from behind their pod or counter to greet the customer?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are the Solutions Specialist's proactively informing customers about the Learning Lounge and inviting customers to meet with an Educator?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Conduct one customer exit interview. Does that customer provide positive feedback that reflects the desired Cox customer experience.

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are Solutions Specialist's using the Department Walls to show off our products?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

Sales

• Is the Sales Board up to date?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Do the Solutions Specialist's have individually assigned sales goals?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are Solutions Specialist's aware of company assigned Sales Goals? (Accessories/PSU)

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Can the Solutions Specialist's speak to the current Retention Offers in their market?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are Sales Observation Forms being completed, one per rep per week?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Can the Solutions Specialist's speak to any current incentives and where they are ranked?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

Operations

• Was the store Opening/Closing checklist completed for yesterday?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are the Cash Room and Safe locked?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is there badge access to the Cash Room?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are counterfeit pens being used on all bills over $20?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are daily drops being completed throughout the day?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are all Solutions Specialist's adhering to the Uniform Policy?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is the Store Manager reconciling the Daily Store Summary and the CompuSafe End of Day report on a weekly basis?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are document retention guidelines being executed properly?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are all POS stations free of clutter, debris, food, and drink?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Review pending shipments in Oracle. Have all received shipments been accepted?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Review the back room inventory. Are all items prices, staged, and ready to go to the sales floor?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are Cycle Counts being performed and approved daily (M-F)?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Review returns in Oracle. Are returns in designated area and being processed/shipped on a regular basis?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

Merchandising

• Are the current Visual Merchandising guidelines being executed?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are all peg hooks and shelves merchandised and full of product?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Has the current retail marketing campaign been executed, including accessories?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is Digital Media running on the Department Walls, Mobile Hub, and Customer Care area?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is the store utilizing locking peg hook price labels on all locking peg hooks?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are accessory promotion ringing instructions printed and placed at all POS stations?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is extra merchandising hardware and collateral organized and stored in one area of the back room?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Does the Store Manager and Solutions Specialist's know how to access the Merchandising Sharepoint?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

Labor

• Is the schedule built at least two weeks in advance, clearly posted and accessible to all employees?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Do the Store Manager and Solutions Specialist's know how to file a work injury claim with local Loss Prevention?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

Safety

• Are the employees back room/break room clean and organized?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is there an Emergency Action Plan?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Is a First Aid kit available and stocked with supplies?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Are employee safety and other employee related laws posted in the proper area in accordance with State and Federal laws?

  Green

  Yellow

  Red

  N/A

• Observed Behavior

• Store Manager Signature

  Sign