Information
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RETAIL SALES ASSESSMENT
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REP BEING OBSERVED
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OBSERVATION PERFORMED BY KEVIN JACKSON
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LOCATION
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CONDUCTED ON:
OBSERVATION INFORMATION
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REPRESENTATIVE OBSERVED
- CARL HONORE
- DEBBIE FAUCHEUX
- DEBRAH GAUDIN
- MEGAN DAVIS
- NAYIB BARRIOS
- ALICE BECERRA
- KATHERINE RICHARDSON
- TAMMY COBB
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RETAIL LOCATION
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REVIEWING MANAGER: KEVIN JACKSON
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DATE
SALES PERFORMANCE MTD
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PSU Performance (% to Goal)
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Accessory Performance (% to Goal)
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Revenue Performance (% to Goal)
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SALES PROCESS AND SKILLS
GREET:
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Build Rapport
PROBE:
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Active Listening
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Effective Questioning
SELL:
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Sales Presentation
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Handling Objections
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Closing
SAVE:
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The "save" Conversation
- N/A
- MEETS EXPECTATIONS
- NEEDS DEVELOPEMENT
- UNSATISFACTORY
- EXCEEDS EXPECTATIONS
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Handling Difficult Conversations
- N/A
- MEETS EXPECTATIONS
- NEEDS DEVELOPEMENT
- UNSATISFACTORY
- EXCEEDS EXPECTATIONS
CREATE VALUE:
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Maintains a good knowledge of current offerings, products and promotions
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Explains and Reinforces the Value of Cox.
BUSINESS ACUMEN:
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Knows the Competition.
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Demonstrates a Good Understanding of Retail and Order Entry Systems Creating a Smooth Customer Experience.
OBSERVATION SUMMARY & SIGNATURE
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COMMENTS ABOUT THE TRANSACTION:
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Add signature
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This form is to be used solely by Cox Communications retail supervisors. Any and all forms and/or data can not be used without written approval from the corporate office.
