Sales Observation Form v2.1

• Document No.

• Solutions Specialist

• Observation Number

Sales Observation Form

• Reviewing Manager

  Scott Pennington

  Kevin Jackson

  Scott Cagle

  Matthew Thompson

  Mike Smith

• Solutions Specialist Observed

  Select Kodise Bell Moese Spears Barbara Pleasant Darlene Valentine Diana Young Domiana Johnson Donald Walton Erica Carrier Monica Hawkins Ruby Molden

  • Kodise Bell
  • Moese Spears
  • Barbara Pleasant
  • Darlene Valentine
  • Diana Young
  • Domiana Johnson
  • Donald Walton
  • Erica Carrier
  • Monica Hawkins
  • Ruby Molden

• Solutions Specialist Observed

  Select Carl Honore Debbie Faucheux Debra Gaudin Megan Davis Nayib Barrios Alice Becerra Catherine Richardson Tammy Cobb

  • Carl Honore
  • Debbie Faucheux
  • Debra Gaudin
  • Megan Davis
  • Nayib Barrios
  • Alice Becerra
  • Catherine Richardson
  • Tammy Cobb

• Solutions Specialist Observed

  Select Alex Nebarez Natasha Massie Joseph Henderson Cynthia Bryant Earlene Rease Carrie Herrera Alivia Kust Tiffeny Knight Jeff Hyde Rod Cannon Eric St. Pierre James Carroll Diandrae Thompson Cindee Regis

  • Alex Nebarez
  • Natasha Massie
  • Joseph Henderson
  • Cynthia Bryant
  • Earlene Rease
  • Carrie Herrera
  • Alivia Kust
  • Tiffeny Knight
  • Jeff Hyde
  • Rod Cannon
  • Eric St. Pierre
  • James Carroll
  • Diandrae Thompson
  • Cindee Regis

• Solutions Specialist Observed

  Select Latreasia Bartee Robert Deshon Anthony Pass Lisa Maynard Rodney Mosley Ronisha Mitchum Jeanie Badgley Viola Ferguson Equilla McDaniel-Jenkins Eric Joseph Jesika Aven Beverly Jacobs Leticia Duran Jennifer Pierce Paul Steffens Yaniry Vargas

  • Latreasia Bartee
  • Robert Deshon
  • Anthony Pass
  • Lisa Maynard
  • Rodney Mosley
  • Ronisha Mitchum
  • Jeanie Badgley
  • Viola Ferguson
  • Equilla McDaniel-Jenkins
  • Eric Joseph
  • Jesika Aven
  • Beverly Jacobs
  • Leticia Duran
  • Jennifer Pierce
  • Paul Steffens
  • Yaniry Vargas

• Solutions Specialist Observed

  Select Jason Little Monica Horton Jeremy Cladin Tabitha Johnson June Stewart Ashleyell Cole Derek Brass Rachel Jenkins Jessica Griswold Antoinette Smith Chivonne Kine

  • Jason Little
  • Monica Horton
  • Jeremy Cladin
  • Tabitha Johnson
  • June Stewart
  • Ashleyell Cole
  • Derek Brass
  • Rachel Jenkins
  • Jessica Griswold
  • Antoinette Smith
  • Chivonne Kine

SALES PERFORMANCE MTD

• PSU Performance (Line 25 x 100)

• Revenue Performance (Line 48 x 100)

• Accessory Performance (Line 63 x 100)

Greet

• Build Rapport

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Probe

• Active Listening

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Effective Questioning

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Sell

• Sales Presentation

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Handling Objections

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Closing

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Save

• The "Save" Conversation

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Handling Difficult Situations

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Create Value

• Maintains a good knowledge of current offerings, products, and promotions

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Explains and reinforces the Value of Cox

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Business Acumen

• Knows the competition

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

• Demonstrates a good understanding of Retail Systems and Customer Experience

  Exceeds Expectations

  Meets Expectations

  Needs Development

  Unsatisfactory

  N/A

• Behavior Observed

Comments / Signature

• COMMENTS ABOUT THE TRANSACTION:

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