18.104.22.168 Is the deployment sheet available and are positions posted, signed to each partner and actively referenced?
22.214.171.124 Are customers greeted at the earliest possible opportunity in a friendly manner? (this is to include at the till if there is no queue)
126.96.36.199 Were you asked for your name when ordering your beverage?
188.8.131.52 Are partners actively promoting other products for example the MSR, Beverage, Food and Origin?
184.108.40.206 Is the transaction plane, impulse fixture (where available), cookie jar, unobstructed, fully stocked and labelled. Starbucks Card Holder is stocked?
220.127.116.11 The correct A-board insert and banner stand signage displayed and in good condition?
18.104.22.168 Is the correct window signage in place for both promotional and core and window?
22.214.171.124 Is the merchandise including Coffee display (floor stand, baskets, knock down table, merchandise bay, metal stand and bar back cubbies) priced and fully stocked, including VIA?
126.96.36.199 Is the condiment bar fully stocked?
188.8.131.52 Is the daily offerings board. Whole bean display and menu boards as per campaign guide?
184.108.40.206 Is the Starbucks dress code and presentation standards followed, including hair colour standard? Aprons are clean and are not worn during breaks? Name badges are correctly written (chalked) and are worn at all times?
220.127.116.11 Is the music Starbucks supplied and at the correct volume?
18.104.22.168 Is the store lighting correct, and there are no more than 3 light bulbs out within the store?
22.214.171.124 Does the store operate a free customer wifi access (or an alternative free wifi access) that provides the same level of speed, ease of use and availability of service and level of security to customers?
126.96.36.199 Is the bathroom stocked with toilet paper and hand soap (not a bar of soap)?
188.8.131.52 Is the cafe clean and tidy?
184.108.40.206 Are service recovery vouchers available (not in the safe)?
220.127.116.11 Were each of the beverages made to the evaluation standards? Two of the following: 1. Caffè latte 2. Cappuccino 3. Frappuccino 4. Caramel Macchiato 5. Campaign drink 6. Flat White thermometers used for the following drinks: flat white, eggnog, children's and extra hot beverages
18.104.22.168 Is the mocha pump calibrated correctly? Chose one pump from: a. Bar mocha/White mocha (2 pumps = 1 shot glass to the line), b. Chai tea (3 pumps = 2 x shot glasses to the line)
22.214.171.124 Are espresso shots incorporated into a beverage within 10 seconds within the beverage routine?
126.96.36.199 Are all types of espresso machines calibrated to pull 2 fl. oz. (59ml) for a double shot? (Note shot glass = 1fl. oz.) 45ml new standard upgrade
188.8.131.52 Is the pour time for espresso double shots between 18-23 seconds for the mastrena (using the counter display)?
184.108.40.206 Is brewed coffee prepared to standard (weigh batch of coffee etc...)
220.127.116.11 Are the four major steps of beverage routine followed?
18.104.22.168 Are the eight major steps of Frappuccino routine followed?
22.214.171.124 Did the barista use the customers name, make eye contact and say 'thank you' when handing off the beverage?
126.96.36.199 A cup sleeve is used on: Hot Tall and grande brewed coffee, tea, americanos, chai tea lattes and Mistos, all hot Venti size beverages. Other beverages at customer's request
188.8.131.52 Is the Starbucks Beverage Identification System (Cup ID) being used for all beverages?
184.108.40.206 Is the cup clean with no spills? (also look for cups that are chipped on ceramics)
220.127.116.11 Is food displayed correct and fully available across the range and/or a good variety of food dependant on time?
18.104.22.168 Is food being served with the correct cutlery and a napkin?
22.214.171.124 Is food being delivered to the handoff point and the customer called as a minimum standard?
4.1.1. Ask to see two baristas Training Files - one from a long term partner and one from the newest partner
4.1.2 Ask to see a shift supervisor folder
4.1.3 Ask to see a store manager folder - this may not be held in store) training certificatuon should be held in store