Information
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Document No.
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Site
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Conducted on
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Prepared by
Role Interaction
Security Staff
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Were Security Staff present?
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How did the Door Staff make you feel?
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What made you feel Welcome?
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Greeter
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Was a Greeter present?
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How did the greeter make you feel?
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What made you feel Welcome?
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Bar Staff
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How did the Bar Staff Make you feel?
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What made you feel Valued?
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Serving Staff
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How did the Serving staff make you feel?
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What made you feel Valued?
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Management
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Was a member of management present?
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How did you feel about the manager's Engagement?
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Please describe why?
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Glass Collector
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Was there a Glass Collector Present?
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What were your feelings about the Glass Collector?
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What made them attentive?
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DJ/Entertainer
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Was there a DJ Present?
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How did you feel about the DJ's Engagement?
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Please describe why?
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Toilet Attendant
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Was there a Toilet Attendant Present?
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How did you feel about the Toilet Attendants engagement?
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Please describe why?
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Venue
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Did you like the venue?
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Please describe why?
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Customer Profile
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Did you like the customer profile in the venue?
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Please describe why?
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