Title Page
-
Site conducted
-
Conducted on
-
Completed by
-
Location
Untitled Page
External Fabrication
-
1. Is decoration in good state of repair, for example no flaking paint?
-
2. Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?
-
3. Notice stating what facilities are inside the venue
-
4. Please add any comments you have for this section
Reception Area
-
5. Entrance ways clear and doors functioning correctly
-
6. Are leaflet dispensers tidy / TV presentation up to date?
-
7. Is the reception desk and work surfaces clear of litter, clutter and clean?
-
8. Are the areas behind the concierge counter clean and tidy?
-
9. Is access control in place and operating effectively?
-
10. Are lights in working order?
-
11. Please add any comments you have for this section
Circulation Areas
-
12. Are floors and walls in a good state of repair?
-
13. Are ceilings in a good state of repair?
-
14. Are all areas clear of litter and graffiti?
-
15. Vending machines stocked, clean and working?
-
16. Please add any comments you have for this section
Toilet Facilities
-
17. Are they litter free
-
18. Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?
-
19. Are toilets clean and clear of debris and fully stocked with toilet roll and soap?
-
20. Are all surfaces, fixtures and fittings clean and not smeared or stained?
-
21. Are lights in working order?
-
22. Please add any comments you have for this section
Changing Areas
-
23. Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?
-
24. Are changing room floors clean and clear of litter?
-
25. Are lockers working, clear of litter both internally and externally
-
26. Are lights in working order?
-
27. Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full?
-
28. Is there adequate baby changing units and nappy bins?
-
29. All wall signage compliant to brand guidance and in date?
-
30. Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers
-
31. Please add any comments you have for this section
Activity Areas Studio
-
32. Are the floors and playing surfaces free from debris?
-
33. Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
-
34. Is the equipment well maintained and in a good working order?
-
35. Are the floors and playing surfaces in a good state of repair?
-
36. Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
-
37. Is the air conditioning working to the correct temperature 19 degrees
-
38. Please add any comments you have for this section
Activity Areas Gym
-
39. Are the floors and playing surfaces free from debris?
-
40. Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
-
41. Is the equipment well maintained and in a good working order?
-
42. Are the floors and playing surfaces in a good state of repair?
-
43. Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
-
44. Is the air conditioning working to the correct temperature 19 degrees
-
45. Please add any comments you have for this section
Customer Journey Receptionist
-
46. Are staff friendly and helpful. For example greeted with a smile, eye contact, engaged in conversation?
-
47. Are staff appropriately dressed, for example wearing uniform and name badge?
-
48. Are the staff levels appropriate for the time of day and customer flow?
-
49. Can the staff explain the online booking process for example?
-
50. Phones ringing volume is at correct level?
-
51. GFR displayed & stocked / priced correctly, with the member of staffing having the correct knowledge on the products on offer?
-
52. Does receptionist have knowledge on all products within the centre?
-
53. Please add any comments you have for this section
Customer Journey Policices, Standards and Rules
-
54. Centre rules and security information on display and prior to entrance barriers?
-
55. Is information /prohibition signage evident, such as photograph policy, no smoking, CCTV and opening hours?
-
56. Is the swim school noticeboard displayed with relevant information?
-
57. Are logos evident on the literature that’s displayed around the centre?
-
58. Are internal and external awards such as Quest on display and up to date?
-
59. Is the directional signage clear, effective and consistent, for example is it displayed at the correct level, are pictorial images used as well as text?
-
60. Please add any comments you have for this section
Retention
-
61. Cancellation policy with graph in place and analysed monthly?
-
62. Evidence of customer complaints through, Listen 360, comment cards and emails all being followed up within 72 hours?
-
63. Please add any comments you have for this section
Marketing
-
64. Appropriate marketing and branding in place at the centre?
-
65. Please add any comments you have for this section
Online
-
66. Is the centre on the first page of Google 'Gyms in X' & 'Fitness Classes in X?
-
67. Does the centre introduction include information on all the facilities and products available in the centre?
-
68. Facilities & Activities Tab Up to date info and images of the pool/gym/studio, relevant content. Induction information & opening times and hyperlink to relevant timetables and dedicated product pages
-
69. Key product news story within the last 4 weeks
-
70. Please add any comments you have for this section
Fitness Services
-
71. Staff in correct uniform and well presented?
-
72. Fitness centre communication folder in place and up to date?
-
73. FI noticeboards completed and up to date?
-
74. Entertainment?
-
75. Please add any comments you have for this section
Fitness Classes
-
76. Class of the month or Let's give it a go in place and promoted?
-
77. Music system and head mic?
-
78. Communications folder?
-
79. Instructors in correct uniform
-
80. Please add any comments you have for this section
