Event Audit Form

• Team member audited

• Conducted on

  Date

• Prepared by

• Event #

• Problem Type

Responding Team Member

• Call class reviewed for accuracy

  Yes

  No

  N/A

• Time Team Member Responded

  Date

• Response time OK

  Yes

  No

  N/A

• Appropriate PPE used

  Yes

  No

  N/A

• Solution was appropriate

  Yes

  No

  N/A

• Event required additional materials

  Yes

  No

  N/A

• Work area was cleaned upon completion

  Yes

  No

  N/A

• Safe practices maintained throughout process

  Yes

  No

  N/A

• Notes for Coaching

• Quality review of work completed

  Good

  Fair

  Poor

  N/A

• Review of team members notes entered

  Compliant

  Non-Compliant

  N/A

Customer Response

• How was your experience with the help desk

  Good

  Fair

  Poor

  N/A

• Did the Honeywell Team Member meet with you prior to starting the event

  Yes

  No

  N/A

• Customer satisfied with completion of request

  Yes

  No

  N/A

• What would have been preferred

• Did Honeywell Team Member speak to customer upon completion of the job

  Yes

  No

  N/A

• Was Honeywell tech professional and courteous to you during the entire process

  Yes

  No

  N/A

• Where were they lacking

• Other comments

• Name and signature

  Sign