Audit

Responding Team Member

Call class reviewed for accuracy

Time Team Member Responded

Response time OK

Appropriate PPE used

Solution was appropriate

Event required additional materials

Work area was cleaned upon completion

Safe practices maintained throughout process

Notes for Coaching

Quality review of work completed

Review of team members notes entered

Customer Response

How was your experience with the help desk

Did the Honeywell Team Member meet with you prior to starting the event

Customer satisfied with completion of request

What would have been preferred

Did Honeywell Team Member speak to customer upon completion of the job

Was Honeywell tech professional and courteous to you during the entire process

Where were they lacking

Other comments

Name and signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.