Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Start Right
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Smile & Positive first impression created?
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Was client greeted appropriately with in first 5-10 seconds?
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Were additional services offered?
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Was wait time estimated accurately?
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Was customer directed to waiting area?
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Did stylist perform introduction correctly?
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Was handshake performed properly?
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Was client escorted to a clean/organized station?
Build The Relationship
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Was consultation performed in front of client?
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Did stylist make direct eye contact with cape draped over arm?
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Were haircut notes utilized properly?
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Did hair/scalp get examined before taking client to shampoo bowl?
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Were the right open ended questions asked?
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Did the stylist listen carefully to the client?
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Was the consultation paraphrased?
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Was the neck strip applied properly?
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Was the conversation professional/upbeat/ positive throughout the service?
Introduce Something New
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Were recommendations on products/services made?
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Were monthly service/retail specials discussed?
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Was the client constantly educated on products, service in progress, styling options?
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Were future services discussed?
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Was the stylist informative on fashion and beauty trends?
Finish Well
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Was the service performed in desired time frame?
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Was the client shown the end result and given a hand mirror?
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Was the client complimented?
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Did stylist offer product recommendation and ask for sale?
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Was the sale closed and receipt given?
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Was client thanked and invited back?
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Were haircut/chemical notes entered?
