• Medway Council Repair Service Satisfaction Survey 2015

  • Repair Reference No.

  • Address
  • Your Name

  • Date

  • Thinking about the repair recently carried out at your home. Please answer the following questions

Customer Responses

  • Were all the staff that you dealt with polite, friendly and helpful?

  • Did you receive notice of the date and time when the contractor would call?

  • Did the contractor attend at the date and time arranged?

  • Did all staff show you their ID when visiting your home?

  • Was the repair completed right to your satisfaction the first time?

  • Was the work area left clean and tidy before the contractor left?<br>

  • Was the work area left clean and tidy before the contractor left?<br>

  • Were you satisfied with the time taken between reporting the repairs and it being completed?<br>

  • Overall were you satisfied with the work carried out by the contractor?

  • Overall were you satisfied with the service you received?

  • Are there any comments that you wish to add?

  • If you have answered to any of questions or made a comment on the service, would you like someone to contact you to discuss your response

  • If yes, please enter your contact number :-

  • Thank you for taking the time to fill in this Questionnaire. We will inform you of any actions we have taken following your feed back in our tenant's magazine Housing Matters

  • If you need help with this form, please contact the Housing Repairs team on 01634 333 601 or Free phone 0800073 0073

  • Medway Council will keep the information provided above in a secure system. Access to, retention and disposal of this information will be strictly in accordance with data protection requirements. It will be used solely to ensure that Medway Council meets its obligations under equality legislations. Individuals will not be identified in any reporting.

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