Title Page
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Customer service training.
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Site name
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Conducted on
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Observed by manager
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Observed on Bakewell member
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Document No.
Customer Service
Customer Service
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Listens attentively while taking the order
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Smiles and greets the customer using eye contact.
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Asks customer if its Eat in
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Assembles the order, Cold food first, then hot food.(unless directed otherwise by customer)
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Creates conversation with the customers.
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Suggestive selling where appropriate
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Asks if the customer would like some Chips/wedges or any potato product.
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After preparing the food for the customer asks would they like tea or coffee?
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Wraps food neatly and seal with Bakewell sticker. (When presenting to customer sticker facing the customer.)
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White bags Double folded, sealed with a sticker and presented facing the customer.
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If the Customer is having their meal eat in presents food neatly on plate with small side salad.
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If the customer asks for a tea or coffee, do they ask them “Is that a large? “
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Asks the customer if they would like to add a sweet treat for €1
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States the total value of the transaction and ends with a please.
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Asks the customer have they got a rewards card, or if they would like one
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Complete and correct order entered on the till.
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Offer assistance to customers that may need help getting their meal to the table.
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Thanks the customer and asks for repeat business.
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Signature of team member.
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Signature of team member.
