Customer Services Area Observation

• Site conducted

  Select

• Inspection number

• Prepared by

• Department

• Conducted on

  Date

• Auditor

• Reviewer

• Auditees

General Customer Services Area

• Is the access to the area clear of any obstructions?

  Yes

  No

  N/A

• Is the customer services desk clean and tidy?

  Yes

  No

  N/A

• Is the work area clear from loose hanging cables?

  Yes

  No

  N/A

• Are all boxes and goods properly stored and not causing a tripping hazard?

  Yes

  No

  N/A

• Is all safety information available current?

  Yes

  No

  N/A

• Is there proper lighting in the area?

  Yes

  No

  N/A

Processes

• Are all the processes and procedures for the department readily available? (On Promapp)

  Yes

  No

  N/A

• Do all staff know where to find the procedures? (Access to Promapp, Promapp training)

  Yes

  No

  N/A

Training

• Is a skills matrix available for the department?

  Yes

  No

  N/A

• Is the matrix current?

  Yes

  No

  N/A

• Is a training/development programme available for staff?

  Yes

  No

  N/A

• Are the training certificates for all staff available and current?

  Yes

  No

  N/A

Work Area

• Is the work area free from tripping hazards like boxes and cables?

  Yes

  No

  N/A

• Are the work desks clean and free from clutter?

  Yes

  No

  N/A

• Is there proper lighting in the work areas?

  Yes

  No

  N/A

• Is the temperature for the work areas adequate for work conditions? (Properly ventilated and temperature controlled)

  Yes

  No

  N/A

• Do staff have cordless headsets?

  Yes

  No

  N/A

• Inspection Summary