GCS Customer Services Issue Form

• Document No.

• Site

  Select Abbey Centre Armagh Ballymena Belfast Boucher Rd Bangor Bow St Cannock Coleraine Cookstown Crescent Link Enniskillen Foyleside IOM Malone Matlock Newry Newtownbreda Omagh Upper Rd Athlone Blackrock Blanchardstown Clarion Quay Clonmel Cork (Patrick St) Cork (Douglas Village) Drogheda Dundrum Galway Grafton St Killarney Letterkenny Liffey Valley Mary St Navan Newbridge

  • Abbey Centre
  • Armagh
  • Ballymena
  • Belfast
  • Boucher Rd
  • Bangor
  • Bow St
  • Cannock
  • Coleraine
  • Cookstown
  • Crescent Link
  • Enniskillen
  • Foyleside
  • IOM
  • Malone
  • Matlock
  • Newry
  • Newtownbreda
  • Omagh
  • Upper Rd
  • Athlone
  • Blackrock
  • Blanchardstown
  • Clarion Quay
  • Clonmel
  • Cork (Patrick St)
  • Cork (Douglas Village)
  • Drogheda
  • Dundrum
  • Galway
  • Grafton St
  • Killarney
  • Letterkenny
  • Liffey Valley
  • Mary St
  • Navan
  • Newbridge

• Client Contact

• Phone

• Mobile

• Email

• Log Date

  Date

• Grosvenor Contact

  Select Lisa Kane Pauline Nolan Brenda Rodgers John Heatley Lorraine Lewis

  • Lisa Kane
  • Pauline Nolan
  • Brenda Rodgers
  • John Heatley
  • Lorraine Lewis

Details of the complaint

• Description of the Issue

• Profile

  Select Absent Staff Due Diligence Documentation - Failure to Complete Cleaning Standards- Not within Tolerance of 'what good looks like' Health & Safety Chemicals / Janitorial Emergency Works Window Cleaning Uniforms / Name Badges

  • Absent Staff
  • Due Diligence Documentation - Failure to Complete
  • Cleaning Standards- Not within Tolerance of 'what good looks like'
  • Health & Safety
  • Chemicals / Janitorial
  • Emergency Works
  • Window Cleaning
  • Uniforms / Name Badges

• Attachment supporting complaint

  Media

• SLA

  Select LOG QWR CVR REQ

  • LOG
  • QWR
  • CVR
  • REQ

Stage 1 - In Store Team

• Was the Instore Cleaning Team engaged

  YES

  NO

• What has the team actioned

• Can this issue be dealt with by the Inhouse Cleaning Team

Stage 2 - Area Management

• Has the Area Management been contacted

  YES

  NO

• What was there actions

• Can we organise a visit to review the issue

Stage 3 - Regional Management

• Has the Regional Management been contacted

  YES

  NO

• What was there actions

• Can we organise a visit to review the issue

• QWR Details

• CVR Details

• REQ Details

Outcome

• What were the actions taken?

• In Store Team Report

  Media

• Area Management Report

  Media

• Regional Management Report

  Media

• Was the matter satisfactorily resolved?

  YES

  NO

• Contact Client to close Issue

• We will contact M&S Regional Management to review ALL Actions

  Select MS Tina Hardy MS John Walter MS Jane Mikkelsen

  • MS Tina Hardy
  • MS John Walter
  • MS Jane Mikkelsen

ISSUE COMPLETED

• Are you satisfied with the handling of this issue

• Comments

• Client Contact

  Sign

• Grosvenor Contact

  Sign