ISSUE

Details of the complaint

Description of the Issue

Profile
Attachment supporting complaint
SLA
Stage 1 - In Store Team

Was the Instore Cleaning Team engaged

What has the team actioned

Can this issue be dealt with by the Inhouse Cleaning Team

Stage 2 - Area Management

Has the Area Management been contacted

What was there actions

Can we organise a visit to review the issue

Stage 3 - Regional Management

Has the Regional Management been contacted

What was there actions

Can we organise a visit to review the issue

QWR Details

CVR Details

REQ Details

OUTCOME

Outcome

What were the actions taken?

In Store Team Report
Area Management Report
Regional Management Report

Was the matter satisfactorily resolved?

Contact Client to close Issue

We will contact M&S Regional Management to review ALL Actions

REVIEW

ISSUE COMPLETED
Are you satisfied with the handling of this issue

Comments

Client Contact
Grosvenor Contact
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.