WESTFIELD SHOPPING CENTRE Vers.002

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Auditor Instructions

• Instructions

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  On

• This audit is to be completed on a weekly basis with day and time being variable.
  
  The auditor must therefore take into consideration the time the 'Core Clean' was completed, the 'Footfall', the 'Weather Conditions' when assessing the external demesne and any other external issues such as building or road works when conducting the audit.
  
  The Audit is to be completed with both Client & Contractor Management in attendance.
  
  Scoring is as follows -
  5 - Excellent (Blue) - (=100%)
  4 - Very Good (Yellow) - (=/>97.5%)
  3 - Acceptable (Green) - (=/>95%)
  2 - Unacceptable (Red) - (=/>92.5%)
  
  Please Note Q1.1 Zone 2 : Atrium Floor
  
  Toilet Blocks
  L40 - Z1
  - Z2
  - Z3
  - Z4
  L50 - Z1
  - Z2
  -Z3
  -Z4
  

Level & Zone

• Zone Map

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  On

• MAP
  

• Zones & Levels

  Select Level 40 - Zone 1 Level 40 - Zone 2 Level 40 - Zone 3 Level 40 - Zone 4 Level 50 - Zone 1 Level 50 - Zone 2 Level 50 - Zone 3 Level 50 - Zone 4

  • Level 40 - Zone 1
  • Level 40 - Zone 2
  • Level 40 - Zone 3
  • Level 40 - Zone 4
  • Level 50 - Zone 1
  • Level 50 - Zone 2
  • Level 50 - Zone 3
  • Level 50 - Zone 4

• Toilet Blocks

  Select Level 20(-1) Zone 2 - Lobby 2 Shopmobility Level 20(-1) Zone 3 - Lobby 1 Valet Level 40 Zone 1 - Lobby 5 & Lobby 6 Level 40 Zone 2 - Lobby Atrium & Lobby 4 Level 40 Zone 3 - Lobby 3 & Village Level 50 Zone 1 - Lobby 5 Level 50 Zone 2 - Lobby Atrium/Foodcourt & Lobby 4 Level 50 Zone 3 - Lobby 3 & Village Ext Washrooms Zone 3 - Gap Site (Shepherds Bush)

  • Level 20(-1) Zone 2 - Lobby 2 Shopmobility
  • Level 20(-1) Zone 3 - Lobby 1 Valet
  • Level 40 Zone 1 - Lobby 5 & Lobby 6
  • Level 40 Zone 2 - Lobby Atrium & Lobby 4
  • Level 40 Zone 3 - Lobby 3 & Village
  • Level 50 Zone 1 - Lobby 5
  • Level 50 Zone 2 - Lobby Atrium/Foodcourt & Lobby 4
  • Level 50 Zone 3 - Lobby 3 & Village
  • Ext Washrooms Zone 3 - Gap Site (Shepherds Bush)

Mall Area

• Specification

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  On

• What Excellent Looks Like -
  

• 1. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 1.1 Zone 2 : Has the ATRIUM floor been cleaned to an acceptable level following the Core Clean? And is it presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 2. Were the Corners and Edges cleaned to an acceptable level following the Core Clean and are they presentable given the Janitorial journey

  5

  4

  3

  2

  NC

• 3. Are the Expansion joints free from heavy soiling and cleaned to an acceptable level in ref to the Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• 4. Are POS stands and Bulkheads free from heavy dust accumulation and where managed by Janitorial duties free from any fresh/wet spillages allowing for the Janitorial journey?

  5

  4

  3

  2

  NC

• 5. Are all Handrails, Balustrades and Glass free from an accumulation of heavy smearing, multiple fingerprints and heavy soiling, allowing for the Janitorial journey?

  5

  4

  3

  2

  NC

• 6. Are all lights free from an accumulation of heavy dust and cobwebs and in line with expectations following a Janitorial pass?

  5

  4

  3

  2

  NC

• 7. Are vents and grills free from heavy soiling and in line with any Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• 8. Are all Entrances free from an accumulation of loose debris/dirt and a buildup of litter taking into consider the Janitorial journey? (This would include cigarette butts)

  5

  4

  3

  2

  NC

• 9. Are all internal Lobby Areas free from an accumulation of loose debris/dirt and a buildup of litter taking into consider the Janitorial journey?

  5

  4

  3

  2

  NC

• 10. Were the Lifts and Escalators to an acceptable standard following the Core Clean and are they free from any accumulation of loose debris, dirt or litter; with Stainless Steel surfaces smear/streak free with no accumulation of heavy dust, multiple fingerprints or heavy soiling, taking into consideration the Janitorial journey?

  5

  4

  3

  2

  NC

• 11. Are the Customer Facing Stairwells free from an accumulation of loose debris/dirt and a buildup of heavy dust around Corners and Edges taking into consider the Janitorial journey?

  5

  4

  3

  2

  NC

• 12. Are Customer Bins clean and smear free with no buildup of heavy dust or dry soiling, taking into consideration the Janitorial journey? Is there evidence of a continuous emptying regime in practice?

  5

  4

  3

  2

  NC

• 13. Are all Rug/Carpeted areas free from heavy dust or soiling, with no visible marks that are removable, are they free from any 'fresh' gum issues and in line with a sufficient Janitorial inspection regime?

  5

  4

  3

  2

  NC

• 14. Are the Concierge/Information Desk areas clean and presentable showing no accumulation of heavy dust, loose debris/dirt and smear/streak free taking into consideration the Janitorial journey?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

The Village

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 15. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 16. Were the Corners and Edges cleaned to an acceptable level following the Core Clean and are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 17. Are the Expansion joints free from heavy soiling and clean to an acceptable level in ref to the Rotational Cleaning plan? <br>(NB - Longterm accumulation of dirt in breaks in the runs of Expansion Joints and Edging Material is a maintenance job and must not effect the scoring process)

  5

  4

  3

  2

  NC

• 18. Are POS stands and Bulkheads free from heavy dust accumulation and where managed by Janitorial duties free from any fresh/wet spillages allowing for the Janitorial journey?

  5

  4

  3

  2

  NC

• 19. Are all Handrails, Balustrades and Glass free from an accumulation of smearing, multiple fingerprints and heavy soiling, allowing for the the Janitorial journey?

  5

  4

  3

  2

  NC

• 20. Are all lights free from an accumulation of heavy dust and cobwebs and in line with expectations following a Janitorial pass?

  5

  4

  3

  2

  NC

• 21. Are vents and grills free from heavy soiling and in line with any Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• 22. Are all Entrances free from an accumulation of loose debris/dirt and a buildup of litter taking into consider the Janitorial journey? (This would include cigarette butts)

  5

  4

  3

  2

  NC

• 23. Are all internal Lobby Areas free from an accumulation of loose debris/dirt and a buildup of litter taking into consider the Janitorial journey?

  5

  4

  3

  2

  NC

• 24. Were the Lifts and Escalators to an acceptable standard following the Core Clean and are they free from any accumulation of loose debris, dirt or litter; with Stainless Steel surfaces smear/streak free with no accumulation of heavy dust, multiple fingerprints or heavy soiling taking into consideration the Janitorial journey?

  5

  4

  3

  2

  NC

• 25. Are the 'Customer Facing' stairwells free from an accumulation of loose debris/dirt and a buildup of heavy dust around Corners and Edges taking into consider the Janitorial journey?

  5

  4

  3

  2

  NC

• 26. Are Customer Bins clean and smear free with no buildup of heavy dust or dry soiling, taking into consideration the Janitorial journey? Is there evidence of a continuous 'emptying regime' in practice?

  5

  4

  3

  2

  NC

• 27. Are all Rug/Carpeted areas free from heavy dust or soiling, with no visible marks that are removable, are they free from any 'fresh' gum issues and in line with a sufficient Janitorial inspection regime?

  5

  4

  3

  2

  NC

• 28. Are the Concierge/Information Desk areas clean and presentable showing no accumulation of heavy dust, loose debris/dirt and smear/streak free, taking into consideration the Janitorial journey?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

The Food Court

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 29. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 30. Were the Corners and Edges cleaned to an acceptable level following the Core Clean and are they presentable given the Janitorial journey

  5

  4

  3

  2

  NC

• 31. Are all Handrails, Balustrades and Glass free from an accumulation of smearing, multiple fingerprints and heavy soiling, allowing for the Janitorial journey?

  5

  4

  3

  2

  NC

• 32. Are all lights free from an accumulation of heavy dust and cobwebs and in line with the expectations following a Janitorial pass?

  5

  4

  3

  2

  NC

• 33. Are vents and grills free from heavy soiling and in line with any Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• 34. Are Customer Bins clean and smear free with no buildup of heavy dust or dry soiling, taking into consideration the Janitorial journey? Is there evidence of a continuous 'emptying regime' in practice?

  5

  4

  3

  2

  NC

• 35. Are all staff in the correct uniforms, wearing a name badge and are presentable to customers?

  5

  4

  3

  2

  NC

• 36. Are all tables, chairs and high chairs (vacated with a 5minute period) in the process of being cleaned and is the area free from any accumulation of debris, litter or liquid spills and is the area being maintained to provide a slip free/stain free environment?

  5

  4

  3

  2

  NC

• 37. Are all the area Cleaning Stations and Recycling areas free from any buildup of dirty crockery, an accumulation of debris, litter or liquid spills and is the area free from an accumulation of Cleaning Chemicals and being maintained to provide a slip free, stain free environment?

  5

  4

  3

  2

  NC

Valet Area

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 38. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 39. Are all Rug/Carpeted areas free from heavy dust or soiling, with no visible marks that are removable, are they free from any 'fresh' gum issues and in line with a sufficient Janitorial inspection regime?

  5

  4

  3

  2

  NC

• 40. Are all Handrails, Balustrades and Glass free from an accumulation of smearing, multiple fingerprints and heavy soiling, allowing for the Janitorial journey?

  5

  4

  3

  2

  NC

• 41. Are the Partition & Walls and any other surfaces clean and smear free and is the tile grout to an acceptable standard referencing the Janitorial sign off sheet?

  5

  4

  3

  2

  NC

• 42. Is the Furniture and any other items within the Janitorial duties clean and to an acceptable standard?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

Restrooms & Parent Baby Area

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 43. Were all the toilets, urinals, walls and surfaces including pipe work, cleaned to an acceptable standard following the Core Clean - Pipework to be stain-free with no encrustation and no visible sign of scaling within the toilet/urinal bowls that appears to be present longer than the last Janitorial inspection?

  5

  4

  3

  2

  NC

• 44. Are all areas and equipment in the Baby Changing area clean and sanitised with no staining, heavy accumulation of dust, litter or dirt since the last Janitorial inspection? <br>(Please refer to the Janitorial sign off sheet for times)

  5

  4

  3

  2

  NC

• 45. Are all sink porcelain or corian areas free from an accumulation of smearing, multiple fingerprints and heavy soiling, with no build up of soap longer then the last Janitorial inspection?

  5

  4

  3

  2

  NC

• 46. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 47. Are the Hand Drying areas free from visible staining and free from smearing/streak marks? Is there ample supply of soap and hand towels available and are they presentable to the public?

  5

  4

  3

  2

  NC

• 48. Are the Doors, Partition & Walls and any other surfaces clean and smear free and is any tile grouting to an acceptable standard referencing the Janitorial sign off sheet?

  5

  4

  3

  2

  NC

• 49. Are vents and grills free from heavy soiling and in line with any Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

Play Area

• Note -
  NO Chemicals are to be used during Opening Hours unless the area is cordoned off

• Specification

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  On

• What Excellent Looks Like -
  

• 50. Was the Play Area cleaned to an acceptable standard following the Core Clean? And is it presentable to the customer referencing the Janitorial journey?

  5

  4

  3

  2

  NC

• 51. Were the floors cleaned to an acceptable level following the Core Clean? And are they presentable given the Janitorial journey?

  5

  4

  3

  2

  NC

• 52. Are all areas and equipment in the Play Area clean and sanitised with no staining, heavy accumulation of dust, litter or dirt since the last Janitorial inspection? <br>(Please refer to the Janitorial sign off sheet for times)

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

External Demesne

• Specification

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  On

• What Excellent Looks Like -
  

• 53. Were all external demesne areas cleaned to an acceptable standard following the Core Clean and are they presentable, being free from an accumulation of gum, cigarette butts, litter and loose debris? Are they also free from any dry spillage residue taking into consideration the Janitorial journey?<br>NB - Tolerances should be made for weather conditions and external issues such as building works etc.

  5

  4

  3

  2

  NC

• 54. Are the Columns and Pillars free from any excessive buildup of heavy dust, staining or dried spillage that appears to have been present longer than the last Janitorial pass?

  5

  4

  3

  2

  NC

• 55. Are all external seating areas free from any excessive buildup of heavy dust, staining or dried spillage, also free from an accumulation of litter or loose debris that appears to have been present longer than the last Janitorial pass?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

Back of House

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 56. Have all the Back of House toilets, urinals, including pipe work, walls and surfaces been cleaned to an acceptable standard following the Core Clean <br>NB - Pipework to be stain-free with no encrustation and with no visible sign of scaling within the toilet/urinal bowl that appears to be present longer than the last Janitorial inspection?

  5

  4

  3

  2

  NC

• 57. Are the Common Areas/Corridors and Stairwells free from an accumulation of loose debris/dirt and a buildup of heavy dust around Corners and Edges taking into consider the Janitorial journey?

  5

  4

  3

  2

  NC

• 58. Are the Common Office areas including Floors, Furniture, Fixture and Fittings and any other surfaces clean and to an acceptable standard referencing the Janitorial sign off sheet?

  5

  4

  3

  2

  NC

• 59. Are the Waste & Recycling Areas clean and to an acceptable standard being free from excessive dust/debris, spillages and potential hazards and conducive to a 'Safe Working' environment with correct waste segregation processes in place?

  5

  4

  3

  2

  NC

• 60. Are all common staff canteen areas being cleaned and are the areas free from any accumulation of debris, litter or liquid spills? Is the area being maintained to provide a slip free/stain free environment?

  5

  4

  3

  2

  NC

• 61. Are vents and grills free from heavy soiling and in line with any Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• 62. Is the Cleaning Compound clean and conducive to a 'Safe Working' environment and is the Equipment clean and stored in a safe manner with all PAT Testing up to date? <br>NB - PAT Testing should be carried out on all items that ie 'carry current' and must be within a 12month date to be certified.)

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

Periodics

• Specification

  Off

  On

• What Excellent Looks Like -
  

• 63. Is all 'Periodic' work completed as per the Periodic Sheet and/or Rotational Cleaning plan?

  5

  4

  3

  2

  NC

• ACTION PLAN (To be completed in the event of a the Sector being Amber)

• Select date

  Date

• AUDIT Summation

A.O.B.

• Detail

• Owner

• Select date

  Date

• Client

  Sign

• Contractor

  Sign

• Next Audit

  Date