Customer Services Evaluation Checklist

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Staff

• Name

• Small

  Yes

  No

  N/A

• Medium

  Yes

  No

  N/A

• Large

  Yes

  No

  N/A

• Sanum/ Smoothies

  Yes

  No

  N/A

• Takeaways (Grab&Go/ llaobox)

  Yes

  No

  N/A

Customer Services

• Greetings

  Yes

  No

  N/A

• Taking of commands (Upsize, extra toppings, food allergen(if applicable)

  Yes

  No

  N/A

• Product Presentation (no stain, serve with a llaollao tissue)

  Yes

  No

  N/A

• Payment (promotion/ discount, myllaollao apps club, receipt provide, politeness)

  Yes

  No

  N/A

• Shopping Experience (facilities, attitudes staff)

  Yes

  No

  N/A

• Farewell

  Yes

  No

  N/A

Personal Appearance

• Standard Grooming

  Yes

  No

  N/A

• Good Personal Hygiene Practice

  Yes

  No

  N/A