N6 Daily MGR Task

Title Page

Site conducted
Conducted on
Prepared by

Start of Shift Matinee

Retail

Ensure Equipment Temp checks and logs are complete
Inspect concession and food service areas for safety and cleanliness issues and prepare list of corrective items to supplement daily cleaning lists.
What items are being delegated and to who? Each cast should have a task and we should check-in regularly. Praise good work and share!
Ensure kettle checks are completed - ensure Agitator is at proper height. Take picture of Agitator.
Ensure Ice machine cleaning is completed
Ensure Registers, Equipment , TVS are on and operating properly
Ensure perfect presentation and merchandising is in place - Food Warmer should be stocked with some items for the first guest.
Review the Regal Weekly for any current or upcoming changes.
Check Dates in concession stand for all temp control items along with bib cheese and bib soda. Ensure nothing is out of date and that day dots are used for all foods which require them. Add pictures for refrigerated hot dogs, buns, and any warmed cheese showing proper dating.

Usher/FOH

Walk the lobby and hallways starting from the front doors and following the guests path to the auditorium. Ensure presentation is perfect and enlist cast members to correct any obstacles in the guests way.
Ensure cast have all daily cleaning tools available including usher paperwork.
Ensure Radios and Tablets are accounted for, charged and available for staff as needed.
Ensure stock levels and merchandising are ready to support sales. Stocking and Merchandising should be completed early to be ready before we open.
Check on janitorial closets to ensure stock levels, stock levels and organization.
Ensure guest facing materials including posters are sniped and well presented.

General

Review staff schedule and placements. Keep other managers abreast of any call-outs. Plan Breaks for the entire day. (Just a plan)
Ensure Huddles are conducted and that staff are ready to represent their role. KPI Targets should be set for each cast member - set goals and objectives.
What are today's ATV and CSAT Goals? What are the focus actions being coached to align the team and drive results?
Ensure safety issues are either addressed or communicated to GM and DM prior to unlocking doors.
Ensure Maintenance items are communicated or actioned. Loop in GM and DM.
Review that cast checklists are in-progress and completed timely - prioritizing safety and guest impacting tasks.

12p-2p

General Tasks

Concession neat and clean - cleaning tasks delegated and being worked on. Note any wins and learnings. Include pictures of good work.
Review auditorium checks are up to date. Coach your ushers on comfort, cleanliness and courtesy
Spot check auditorium cleanliness to ensure ushers are performing proper steps
Spot check a restroom for cleanliness to ensure usher is keeping up with duties. Find opportunities to coach and up-skill.
Lobbies and hallways inspected for cleanliness and issues
Ensure Ushers have cleaning task delgated and being worked on
Ensure breaks are up to date
Perform Concession Script Spot Checks and coach sales tactics to support SPP
Ensure Sanitization and Hot Food Logs are up to date
Ensure Positive Cleaning and Guest Interactions are noted with cast members. Celebrate positive performance with Kudos.
Walk The Circle - make sure we walk customer Journey
All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.
Employee Name
Propper Greeting (Courteous with 5ft 10ft)
Upselling and suggestive selling observed
employee inquired about Unlimited / RCC membership
Charity/initiatives are encorporated into the script
Work area being cleaned and following available checklists between transactions
Review the employees performance in real-time and provide feedback on their ATV performance compared to goal. Provide notes on how to improve if below the target and coach best practice. Empower and ensure cast understand their role in the customer experiance.
Select date
List any notes given to employee. Efficiency notes, friendliness, etc.

2p-4p

All Tasks Should be completed again / reviewed. Take time to ensure cast tasks are actioned in each position. Walk the circle and customer Journey. Check Emails and ensure all requirements are being kept up with. Try to plan to have all tasks completed 30min before evening managers arrive.
Confirm we're revisiting the areas above regularly. Each Manager should be involved. Floor operations and customer service should be prioritized above any admin work.
All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.
Employee Name
Propper Greeting
Upselling and suggestive selling observed
employee inquired about Unlimited / RCC membership
Charity/initiatives are encorporated into the script
Work area being cleaned and following available checklists between transactions
Review the employees performance in real-time and provide feedback on their ATV performance compared to goal. Provide notes on how to improve if below the target and coach best practice. Empower and ensure cast understand their role in the customer experiance.
Select date
List any notes given to employee. Efficiency notes, friendliness, etc.

End of Shift - Matinee

Concession - clean, neat and stocked. Should be ready for proper shift hand off with cleaning items put back. Take pictures showing proper organization in the concession stand and kitchen areas.
Ensure all checklists are complete and coach employees to finish. Hot Food, Ice Logs, Opening Checklists, and cleaning task lists should be complete. Coach to completion.
Ensure Restrooms, Hallways, Lobby, are in apporpriate shape for shift change. All areas should be equal or better than open.
Ensure Stock Rooms, Break Rooms and Offices are handed over neat, clean and organized appropriately. Add a picture of the office, break room and stock room showing that everything is properly organized and clean.
Review Emails with Manager to ensure all emails have been responded to. Reach out for guidance if needed but all emails must be actioned.
Ensure Mid-Shift Safe Count is conducted. Ideally at 5pm by the Evening Manager.
Ensure Cast Checklists are complete for the matinee. Include the All-in-one and equipment food safety checklists.
Ensure that any notes for evening leaders are prepped and that we have a formal handoff. Evening Leaders should approve Matinee Leaders to leave.
Have a Final Meet up with all Matinee Cast to ensure all issues were reported and that cast are aware of how they did comparted to our targets.
Manager Completing - confirm all tasks are complete or reasons are noted for anything which is not.
list any positive, negative details of the shift that should be shared with leaders. List performance issues, operational issues, operational successes, vendor work, broken items, etc.
Observation

Start Shift Evening

Retail

Ensure Food Logs are up to date including cleaning lists
Ensure Temp checks and logs are complete
Inspect stand for safety and cleanliness issues and prepare list of corrective items to suppliment daily cleaning lists.
What items are being delegated and to who? Each cast should have a task and we should check-in regularly. Praise good work and share!
Ensure Ice machine cleaning is completed
Check Dates in concession stand for all temp control items along with bib cheese and bib soda. Ensure nothing is out of date and that day dots are used for all foods which require them. Add pictures for refrigerated hot dogs, buns, and any warmed cheese showing proper dating.
Ensure perfect presentation and merchandising is in place - Food Warmer should be stocked with some items for the first guest.
Review the Regal Weekly for any current or upcoming changes
Make a list of any items needing correction along with any cleaning projects for the day. Delegate items immediately and through the shift.

Usher/FOH

Walk the lobby and hallways starting from the front doors and following the guests path to the auditorium. Ensure presentation is perfect and enlist cast members to correct any obstacles in the guests way.
Ensure cast has all needed daily cleaning tools available including usher sheets.
Ensure Stock levels and merchandising are ready
Check on janitorial closets to ensure stock levels, stock levels and organization.
Posters appropriately sniped and well placed

General

Review staff schedule and placements. Keep Managers abreast of any call-outs. Plan Breaks with the on duty AST.
Ensure Huddles / progress reports are conducted and that staff are compliant with policy,procedure and presentation including uniform.
Ensure safety issues are either addressed or commuicated to mgmt
Review that cast checklists are in-progress and completed timely

530p-8p

Concession neat and clean - cleaning tasks delegated and being worked on. Note any wins and learnings. Include pictures of good work.
Review auditorium checks are up to date. Huddle your ushers on what they should be looking for
Spot check auditorium cleanliness to ensure ushers are performing proper steps
Spot check a restroom for cleanliness to ensure usher is keeping up with duties
Lobbies and hallways inspected for cleanliness and issues
Ensure Ushers have cleaning task delgated and being worked on
Ensure breaks are up to date
Perform Concession Script Spot Checks below
Ensure Sanitization and Hot Food Logs are up to date
Ensure Positive Cleaning and Guest Interactions are noted with cast members. Celebrate positive performance with Kudos.
Walk The Circle - make sure we walk the customer Journey to identify any friction points to be actioned ( look for proper quality and comfort)
All employees should be spot checked multiple times per shift. Make sure we evaluate guest service, efficiency and policy compliance. Greetings should follow 5ft 10ft rule of thumb and should always be friendly & engaging. " Hi welcome to regal, can I get you started with a Large drink today?" Look for corrective items to address with employees such as Ice scoops not being put in proper place, etc. Always give positive and constructive feedback.
Employee Name
Propper Greeting
Upselling and suggestive selling observed
employee inquired about Unlimited / RCC membership
Charity/initiatives are encorporated into the script
Work area being cleaned and following available checklists between transactions
Review the employees performance in real-time and provide feedback on their ATV performance compared to goal. Provide notes on how to improve if below the target and coach best practice. Empower and ensure cast understand their role in the customer experiance.
Select date
List any notes given to employee. Efficiency notes, friendliness, etc.

End Shift - Evening

Concession - clean, neat and stocked. Should be ready for proper shift hand off with cleaning items put back. Take pictures showing proper organization in the concession stand and kitchen areas. (A video walk through could also be uploaded - not required)
Ensure all checklists are complete and coach employees to finish. Hot Food, Ice Logs, Opening Checklists, and cleaning task lists should be complete. Coach to completion. Pictures of the all-in-one safety log and equipment checks should be captured.
Ensure Restrooms, Hallways, Lobby, are in apporpriate shape for shift change. All areas should be equal or better than open.
Ensure Stock Rooms, Break Rooms and Offices are handed over neat, clean and organized appropriately. Add a picture of the office, break room and stock room showing that everything is properly organized and clean.
Review Emails with Manager to ensure all emails have been responded to
Ensure that any notes for evening leaders are prepped and that we have a formal handoff. Evening Leaders should approve Matinee Leaders to leave.
Have a Final Meet up with all Matinee Cast to ensure all issues were reported and that cast are aware of how they did comparted to our targets.
Manager Completing - confirm all tasks are complete or reasons are noted for anything which is not.