2024 N6 TVR

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• Reference Standards

• Notes

• Parking lot swept, appropriately landscaped and free of trash.

• Sidewalk free of spills, stains, gum, etc.

• Proper Signage in place and neat?

• Poster Cases appropriately Sniped and clean.

• Front Door and Store Front Glass Clean

• Box office ledges free of dust. No spiderwebs around box office/entrances.

• Compactor Area is clean
Exterior Observation:

• Observation:

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• Posters appropriately merchandised and poster cases clean

• Unlimited table eye catching and appropriately placed as an interrupter. Manicured and presented well.

• Brochures and lobby merchandise full, faced and looking fresh?

• Lobby clean and neat - all surfaces and ledges are dust free

• Candy Racks and Retail impulse units stocked - Full, Faced and Fresh. Hot Dogs grills and Hatco Merchandisers should have product ready and merchandised for proper presentation. Bottle Coolers and Nachos should be pulled forward.

• Popcorn Neon/Lighting is turned on for all poppers during business hours.

• All Soda Tower Lights are on and working.

• Candy cases are full. No mirror visible behind the candy. Candy is rotated to prevent fading.

• Signage is minimal. Signage should be laminated, framed, or mounted properly. All signage must be neat, straight and with no bent corners. Tape should not be visible to guests. Double sided tape or tacky stickers should be utilized for mounting when needed.

• Kiosks, Lobby TVs and Registers are all working or reported.

• The guest eye-line is only showcasing what we sell. Chemicals, boxes, radios, etc. should not be visible sitting unattended on counters.
Lobby Observation:

• Observation:

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• Free of poor odor - smells clean

• Safe and free of spills.

• All fixtures and surfaces appropriately clean

• Bottoms of urinals and toilets clean. Evidence of cinema staff cleaning minimum weekly.

• All Restroom walls are clean. Evidence of cinema staff cleaning minimum weekly.

• Sanitary napkin dispensers are cleaned inside and out.

• All Vents and returns are dust free.

• All fixtures working or reported and marked for service. Only Jani Wrap is to be used for Urinals.

• RR appropriately stocked
Restroom Observation:

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• Front Face of Concession (guest facing side) is wiped down and clean.

• Menu Boards clean

• Merchandisers maintained, stocked, and clean

• Surfaces, cabinets, countertops and walls clean

• Floors clean

• Proper cleaning and sanitizing being observed - staff aware of ppm

• Three Compartment Sink Process being followed

• Ice Machine clean and monthly cleaning in compliance. Ice Machine Tubes are clear. Ledges dusted daily.

• Soda Nozzles, Small wares, Dishes, Cooking Trays etc. are in good condition, cleaned, and stored appropriately.

• Ovens Appopriately Maintained and clean

• Concession and Kitchen area are organized. Everything has a place and storage is in appropriate areas.

• Fryer is Clean - and locked while powered on.

• Poppers Appropriately Maintained and cleaned

• Concession vents and ceiling is clean / free of dust

• Cheese Machine Clean including the feet. Cheese Label is visible on review.

• Registers are clean and free of dust - being completed daily at minimum.

• Drains clean

• Equipment all functional or reported for service

• Concession is appropriately stocked

Critical Retail Safety

• Retail dating procedures being followed. Receiving Labels in use, Shelf Life Labels being used correctly, and no expired product present in the building.

• Sanitizer being used properly and ph tested

• Hot Water is ready and available

• Employee hygene including handwashing is appropriate

• Proper Chemicals observed in use (and in proper labled containers)

• Ladders Secured and in good condition

• No life-safety issues observed. Include Fryer being locked and all equipment being stable - (no tip hazard)
Retail Observations:

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• Auditoriums being cleaned appropriately by staff during intermissions

• Aisle light covers and banisters are dust free and dusted daily.

• Auditorium bullnose is clean.

• Auditorium masking and side panels/curtains are free of dust and debris.

• Rear exit doors open properly and secure on their own.

• Evidence of auditorium checks

• Cup holders, seats and under seats are being cleaned.
Auditorium Observation:

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• Auditorium presentation meets A/V quality standards? System in place for weekly review?
A/V Quality Observations:

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Stock & Storage

• Stock Rooms neat, clean and organized

• Appropriate Stock on Hand

• No Open Boxes - all open boxes utilizing bins

• All stock dated per policy and rotated

• All items 6 inches from floor and 18 inches from cieling

• Office Neat and Tidy (Clean Desk Policy)

Break Room

• Break room clean, comfortable and organized

• Communication board is present - emphasizing positive messaging and appreciation.

• Refrigerator and microwave are clean inside. Food is not left overnight.

• Tables, chairs, coach, etc. wiped down at the end of the night. Trash is emptied.

Booth

• Projection Booth Organized, Neat and Tidy

• Projection booth cleaning system is in place including minimum bi-weekly detail cleaning

• Port Glasses and Lenses are clean.

• PPE is available and clearly labeled with approved signage.

• Projection cleaning kits are readily available.

• Floors are swept, mopped or vacuumed regularly.
BOH Observation:

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Janitorial Observation:

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Maintenance Observation:

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Daily Floor Operations

• Registers appropriately spread out

• Leadership present coaching employees (Walking the Circle and Customer Journey)

• Daily Leadership and Cast Checklists being used

• Evidence of staff communication via email or communication board

• InMoment Data reviewed with appropriate action planning

• Evidence of Employee huddles

• Leadership Meetings being conducted as needed

Paperwork / Compliance

• BOR evaluation

• Refund Evaluation

• Swap Evaluation

• Override Evaluation

• Daily Cash Paperwork - deposit tear strips and weekly courior pick up

• Random Till and Till Variance Check

• Readmit Log Evaluation

• Daily Inspection Evaluation

• New Hire Paperwork Evaluation

• Inventory Packet and Health Check evaluation

• Time Adjustment & Manual Edit Evaluation

General Business Review

• Cohort & Market Share Review

• P&L and Expense - revenue generation and in-house impact

• Percap, HitRate and ATV review. Discuss current focus areas - how are we driving results.

• Attn & Payroll budget review

• Inventory and Item Sales Review

• People - hiring, training, culture, & turnover

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