Are customers greeted in a professional and personable manner? Are self service customers interacted with throughout their visit?
Are team members offering all customers a POM prior to close on their transaction and introducing the MRM coupon giving the customer a receipt?
Are all team members using the We Listen process in a personal way at close of transaction and circling the link on the receipt (including shipping)?
Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.
Was the labor dashboard template reviewed to ensure proper coverage of Prime Time hours are being met on a daily basis? Is the center at a minimum 85%?
Are all retail items faced and are the inventory clips being used? Do all items have price tags correctly placed and visible?
Scan 10 items for SOH accuracy - are the counts accurate to the system on hand? Does the CM know their shrink number by dollars / % for last month?
Is the current Retail Monthly Action Plan properly executed and completed on time?
Are the monthly POG updates being completed correctly?
Is the center operating the SSM platform? Are receipts being retained?
Is the center compliant with the WDL processes and achieving the SQI AFT PU metric standard?
Are the WDL overlays being utilized by team members behind the counter? Are they available for customer use on the clipboard?
Are the dimensions on the ground packages correct? Measure 3 samples using the receipts with CMs and TMs
Have the new Pack Plus boxes been received by the center, properly stored and has the CM reviewed how to sell and ring up with the TM's?
Were the last months DM checklist action items completed?
Were the BCSA action plans completed and retested correctly?
Review 7 day of financials from previous month using MFO and 7 random days from current month. Are they in compliance with the CMAR quick reference.
Is the Fall Marketing campaign signage "One Stop, One Shop" placed correctly? Have the October updates been made?
Does the CM know how to access BOBI? Was the most current income statement reviewed?
Is there Rewards and a Recognition activities going on in the center? acknowledge any Birthdays or Anniversaries.
Has the center manager printed the Holiday Reference Binder and begun to use the Holiday and Peak list (pg 4 of the 9/19 TM INK)?
Can the TMs explain how to charge for Design Services or Digital Enhancements and use the consultation binder materials with the customers?
Do the TMs know of and can they speak to how they can impact the Growth Products Revenue Behaviors?
Can the CM access the open bids for the center and are they aware of the status of each one?
Are the center TMs using the discounting process to win bids and for customer satisfaction reasons?
Did you discuss/review how the center is driving revenue behaviors to improve the average transaction through POM and Plus One Sales?