D67 October DM Checklist

Information

Metrics

Are customers greeted in a professional and personable manner? Are self service customers interacted with throughout their visit?
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Are team members offering all customers a POM prior to close on their transaction and introducing the MRM coupon giving the customer a receipt?
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Are all team members using the We Listen process in a personal way at close of transaction and circling the link on the receipt (including shipping)?
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Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.
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Was the labor dashboard template reviewed to ensure proper coverage of Prime Time hours are being met on a daily basis? Is the center at a minimum 85%?
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Are all retail items faced and are the inventory clips being used? Do all items have price tags correctly placed and visible?
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Scan 10 items for SOH accuracy - are the counts accurate to the system on hand? Does the CM know their shrink number by dollars / % for last month?
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Is the current Retail Monthly Action Plan properly executed and completed on time?
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Are the monthly POG updates being completed correctly?
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Is the center operating the SSM platform? Are receipts being retained?
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Is the center compliant with the WDL processes and achieving the SQI AFT PU metric standard?<br>
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Are the WDL overlays being utilized by team members behind the counter? Are they available for customer use on the clipboard?
Are the dimensions on the ground packages correct? Measure 3 samples using the receipts with CMs and TMs
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Have the new Pack Plus boxes been received by the center, properly stored and has the CM reviewed how to sell and ring up with the TM's?
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Were the last months DM checklist action items completed?
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Were the BCSA action plans completed and retested correctly?
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Review 7 day of financials from previous month using MFO and 7 random days from current month. Are they in compliance with the CMAR quick reference.
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Is the Fall Marketing campaign signage "One Stop, One Shop" placed correctly? Have the October updates been made?
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Does the CM know how to access BOBI? Was the most current income statement reviewed?
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Is there Rewards and a Recognition activities going on in the center? acknowledge any Birthdays or Anniversaries.
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Has the center manager printed the Holiday Reference Binder and begun to use the Holiday and Peak list (pg 4 of the 9/19 TM INK)?
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Can the TMs explain how to charge for Design Services or Digital Enhancements and use the consultation binder materials with the customers?
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Do the TMs know of and can they speak to how they can impact the Growth Products Revenue Behaviors?
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Can the CM access the open bids for the center and are they aware of the status of each one?
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Are the center TMs using the discounting process to win bids and for customer satisfaction reasons?
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Did you discuss/review how the center is driving revenue behaviors to improve the average transaction through POM and Plus One Sales?
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