D71 November DM Checklist

Information

Metrics

Are customers greeted in a professional and personable manner? Are self service customers interacted with throughout their visit?
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Are team members offering all customers a POM prior to close on their transaction and introducing the MRM coupon giving the customer a receipt?
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Are all team members using the We Listen process in a personal way at close of transaction and circling the link on the receipt (including shipping)?
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Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.
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Was the labor dashboard template reviewed to ensure proper coverage of Prime Time hours are being met on a daily basis? Is the center at a minimum 85%?
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Are all retail items faced and are the inventory clips being used? Do all items have price tags correctly placed and visible?
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Scan 10 items for SOH accuracy - are the counts accurate to the system on hand? Does the CM know their shrink number by dollars / % for last month?
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Is the center currently under 3% for shrink and does the CM know shrink dollars and % for most current reporting?
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Does the center have a plan for ordering shipping supplies, standard boxes, specialty boxes? (review peak supply ordering tool in holiday binder)
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Has CM planned for the updated Express and Ground International FLC course (FXO_100321 & FXO_100322) for all TMs? (Page 8 of Holiday Checklist)<br>
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Are the WDL overlays being utilized by team members behind the counter? Are they available for customer use on the clipboard?
Are the dimensions on the ground packages correct? Measure 3 samples with CMs and TMs. Is the updated 1" variance applied?
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Has the center manager reviewed the updated HAL management procedures with team members and is the room / cage set up per direction?
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Were the last months DM checklist action items completed?
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Were the BCSA action plans completed and retested correctly?
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Have the November simplification updated been printed and placed in their binders?
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Is the Holiday Marketing signage "Joy" Packed, Shipped, Delivered set up according to the guide? (Page 8 of the holiday checklist)
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Is the Holiday Checklist being followed and executed? Have all items been completed as of the date of visit to include POG resets?
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Are TMs able to demonstrate use of Pre-Flight in PPA and order sharing process with Manufacturing Network? (Production FRM 4.19 - 4.30 and 5.02 - 5.25)
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Verify that all doors to customer restricted areas such as server closet, back rooms, and delivery areas are kept closed, secured and locked if possible?
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Can TMs put a quote in FPM and do they know the workflow for placing a FPM in OTP? Has the center won an FPM order?
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Do the TMs know of and can they speak to how they can impact the Growth Products Revenue Behaviors?
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Can the CM access the open bids for the center and are they aware of the status of each one?
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Can the TMs show you the new Pack Plus boxes and describe the use for each one?
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Did you discuss/review how the center is driving revenue behaviors to improve the average transaction through POM and Plus One Sales?
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