Are customers greeted in a professional and personable manner? Are self service customers interacted with throughout their visit?
Are team members offering all customers a POM prior to close on their transaction and introducing the MRM coupon giving the customer a receipt?
Are all team members using the We Listen process in a personal way at close of transaction and circling the link on the receipt (including shipping)?
Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.
Was the labor dashboard template reviewed to ensure proper coverage of Prime Time hours are being met on a daily basis? Is the center at a minimum 85%?
Are all retail items faced and are the inventory clips being used? Do all items have price tags correctly placed and visible?
Scan 10 items for SOH accuracy - are the counts accurate to the system on hand? Does the CM know their shrink number by dollars / % for last month?
Is the center currently under 3% for shrink and does the CM know shrink dollars and % for most current reporting?
Does the center have a plan for ordering shipping supplies, standard boxes, specialty boxes? (review peak supply ordering tool in holiday binder)
Has CM planned for the updated Express and Ground International FLC course (FXO_100321 & FXO_100322) for all TMs? (Page 8 of Holiday Checklist)
Are the WDL overlays being utilized by team members behind the counter? Are they available for customer use on the clipboard?
Are the dimensions on the ground packages correct? Measure 3 samples with CMs and TMs. Is the updated 1" variance applied?
Has the center manager reviewed the updated HAL management procedures with team members and is the room / cage set up per direction?
Were the last months DM checklist action items completed?
Were the BCSA action plans completed and retested correctly?
Have the November simplification updated been printed and placed in their binders?
Is the Holiday Marketing signage "Joy" Packed, Shipped, Delivered set up according to the guide? (Page 8 of the holiday checklist)
Is the Holiday Checklist being followed and executed? Have all items been completed as of the date of visit to include POG resets?
Are TMs able to demonstrate use of Pre-Flight in PPA and order sharing process with Manufacturing Network? (Production FRM 4.19 - 4.30 and 5.02 - 5.25)
Verify that all doors to customer restricted areas such as server closet, back rooms, and delivery areas are kept closed, secured and locked if possible?
Can TMs put a quote in FPM and do they know the workflow for placing a FPM in OTP? Has the center won an FPM order?
Do the TMs know of and can they speak to how they can impact the Growth Products Revenue Behaviors?
Can the CM access the open bids for the center and are they aware of the status of each one?
Can the TMs show you the new Pack Plus boxes and describe the use for each one?
Did you discuss/review how the center is driving revenue behaviors to improve the average transaction through POM and Plus One Sales?