DAILY EVENING MANAGER ON DUTY

• Conducted on

  Date

• Prepared by

• Document Number

Evening MOD Check List 值班经理检查表

• MOD: Date:

  Date

OUTSIDE OF HOTEL 酒店外围

• Entrance Gate work properly ,Drive-way clean, well presented and safe 酒店入口道闸运行正常，车道干净、顺畅且安全

  Good

  Fair

  Poor

  N/A

• Parking properly organized, No parking at Lobby, No Parking block the road 车辆有序停放, 路口不允许停车，大堂两侧车道不可以停车，不堵车道

  Good

  Fair

  Poor

  N/A

• All lights including hotel Logo working, on/off correct timing/weather condition 所有的灯光包括酒店LOGO都按照时间和天气条件正确开关

  Good

  Fair

  Poor

  N/A

• Doorman/Security present and well groomed门童及保安迎客且仪容仪表良好

  Good

  Fair

  Poor

  N/A

• Flags hoisted, clean during daytime, removed at evening time as per guidelines白天旗帜飘扬、干净、无破损，傍晚旗帜需及时收回

  Good

  Fair

  Poor

  N/A

• Audible music at Porte cochere酒店大堂车道区域听得到背景音乐

  Good

  Fair

  Poor

  N/A

• Entrance area clean and floor without debris酒店门口区域干净整洁、地面无杂物

  Good

  Fair

  Poor

  N/A

FRONT OFFICE AREA前台区域

• Good

  Fair

  Poor

  N/A

• Reception counter/ Concierge area clean and well presented 前台及礼宾区域干净整洁、展示美观

  Good

  Fair

  Poor

  N/A

• Flowers/plants in lobby fresh no dead leaves前台区域鲜花绿植典雅新鲜，植物无枯叶

  Good

  Fair

  Poor

  N/A

• All luggage trolleys polished 礼宾行李车辆擦拭干净

  Good

  Fair

  Poor

  N/A

• All lights working and proper lighting levels所有灯光均可正常工作,亮度适宜

  Good

  Fair

  Poor

  N/A

• Music on and at the correct volume品牌音乐音量适度

  Good

  Fair

  Poor

  N/A

• Marriott Bonvoy Counter set up in place,carpet and related brochure in place万豪会员专享区域摆设良好，会员迎宾地毯，相关资料摆放整齐

  Good

  Fair

  Poor

  N/A

• Lobby temperature and scent comfortable 大堂温度适宜,香熏味道适宜

  Good

  Fair

  Poor

  N/A

• Check in procedure comply with the BSA standard 客人入住符合BSA 标准

  Good

  Fair

  Poor

  N/A

• All FO associates well groomed, smile,welcome guest and offer assistance 所有前厅部员工仪容仪表良好，微笑并主动提供给客人提供帮助

  Good

  Fair

  Poor

  N/A

• All areas well maintained and safe 所有大堂区域安全运作

  Yes

  No

  N/A

• Engage with guest and offer assistance for any guest request与客人互动并为客人提供相应的协助

  Yes

  No

  N/A

LOBBY BAR & ACTIVITY ROOM AREA酒吧娱乐活动室

• All lights working and in proper brightness所有灯光均可正常工作,亮度适宜

  Good

  Fair

  Poor

  N/A

• Music on and at the correct volume level 品牌音乐音量适度

  Good

  Fair

  Poor

  N/A

• Tables, furnitures, wall, floor clean and in good condition 桌椅，墙面，地面保持干净整洁，状态良好

  Good

  Fair

  Poor

  N/A

• Activity facility running smooth,Chess room in excellent order娱乐室相关设备运行正常，棋牌室等状态良好

  Good

  Fair

  Poor

  N/A

• Staff well groomed, smile,welcome guest and offer assistance 在岗员工仪容仪表良好，微笑并主动提供给客人提供帮助

  Good

  Fair

  Poor

  N/A

PUBLIC AREA / GUEST CORRIDORS 公共区域和客用走廊

• Good

  Fair

  Poor

  N/A

• Public Toilets clean, fresh and in good condition公共洗手间干净，味道清新，整洁

  Good

  Fair

  Poor

  N/A

• All marble floors clean and shiny ,Carpet clean所有大理石表面干净整洁光亮,地毯面保持干净

  Good

  Fair

  Poor

  N/A

• Elevators clean and in good condition 电梯干净，运行良好

  Good

  Fair

  Poor

  N/A

• All lights working, on/off correct timing 灯光调控合理符合灯源开关时刻要求

  Good

  Fair

  Poor

  N/A

• All promotion posters, flyers in good condition,LED promotion up to date所有促销宣传资料完整良好且摆放整齐,电子显示屏内容准确无误

  Good

  Fair

  Poor

  N/A

• Staff on duty well groomed, smile,welcome guest and offer assistance 遇到的在岗员工仪容仪表良好，微笑并主动提供给客人提供帮助

  Good

  Fair

  Poor

  N/A

• Plants clean,in good condition and not against walls植物摆放干净，良好摆放且没有依靠在墙

  Good

  Fair

  Poor

  N/A

• Ramdomly check 2 public area internet connection, ensusre work properly随机连接两个公区的WIFI 连接，确保网速及连接正常

  Good

  Fair

  Poor

  N/A

• Randomly inspect 2 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately随机检查两个楼层的卫生，如发现餐车在过道及时清理，发现工程缺陷及时报修

  Good

  Fair

  Poor

  N/A

• Check two of guest rooms base on the Room checklist 根据房间检查清单检查任意两个房间的卫生状况

  Good

  Fair

  Poor

  N/A

FITNESS CENTER/GYM/POOL AREA健身中心/泳池区域

• Good

  Fair

  Poor

  N/A

• Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use健身房干净整洁，垃圾桶及时清理，消毒液随时可供客人使用

  Good

  Fair

  Poor

  N/A

• Music, lighting, scent and internet are in excellent working order背景音乐，灯光，香熏及网络连接运行正常

  Good

  Fair

  Poor

  N/A

• Sound system and TV are working in gym健身房电视及耳机等设备运行良好

  Good

  Fair

  Poor

  N/A

• Locker room is clean and guest ready更衣室干净整洁

  Good

  Fair

  Poor

  N/A

• All Pools area is clean and towels are neatly displayed on all pool deck chairs所有的泳池区域干净整洁，毛巾摆放整齐

  Good

  Fair

  Poor

  N/A

• Life guard in place and all staff well groomed, ready to serve guest泳池救生员在岗，所有员工仪容仪表整洁并随时为客服务

  Good

  Fair

  Poor

  N/A

• Mineral Jacuzzi temperature meet standard,working in excellent order温泉池温度适宜，运行正常

  Good

  Fair

  Poor

  N/A

• ALL RESTAURANTS餐厅

• Is the appearance of the outlet inviting, clean and well set 各个餐厅外围情况是否良好，布置摆放整齐干净

  Good

  Fair

  Poor

  N/A

• Are all promotion materials well displayed and up to date是否所有餐厅促销宣传材料,摆放整洁,并更新到位

  Good

  Fair

  Poor

  N/A

• All restaurants temperature and scent comfortable 各餐厅温度适宜,香熏味道适宜

  Good

  Fair

  Poor

  N/A

• All Staff on duty well groomed, smile,welcome guest and offer assistance 在岗员工仪容仪表良好，微笑并主动提供给客人提供帮助

  Good

  Fair

  Poor

  N/A

• Music, lighting, scent and internet are in excellent working order背景音乐，灯光，香熏及网络连接运行正常

  Good

  Fair

  Poor

  N/A

• All areas including toilet clean, well maintained and safe 所有区域包括洗手间完整良好且安全

  Good

  Fair

  Poor

  N/A

• All private rooms clean and in good condition 所有餐饮包间干净整洁有序

  Good

  Fair

  Poor

  N/A

• Dine in one of restaurant and list your comments. If restaurant busy, offer assistance在某个餐厅用餐，并请列出您的意见,如果餐厅繁忙，请予以协助

  Good

  Fair

  Poor

  N/A

• BANQUET 宴会厅

• Is the appearance of the meeting room inviting, clean and well set 宴会区域布置摆放整齐干净

  Good

  Fair

  Poor

  N/A

• Is there any Events/Meeting in BQT ? Check Signage 是否有宴会、会议举行,指示牌是否到位

  Good

  Fair

  Poor

  N/A

• Aircondition is working normal or not? Cold or Hot空调温度是否适宜，着西装不会感觉热或冷

  Good

  Fair

  Poor

  N/A

• Lights/TV/Background music working well灯光/电视/ 背景音乐音量是否正常运行

  Good

  Fair

  Poor

  N/A

• All marble floors clean and shiny ,Carpet clean所有大理石表面干净整洁光亮,地毯面保持干净

  Good

  Fair

  Poor

  N/A

• Toilets clean, fresh and in good condition 洗手间干净，味道清新，设备良好

  Good

  Fair

  Poor

  N/A

• Welcome guest and communicate with guest 是否与客人问候沟通

  Good

  Fair

  Poor

  N/A

VILLA AREA 别墅会所区域

• VILLA AREA 别墅会所区域

• The way to the Villa area clean without debris , No Parking block the road 通往会所区域地面干净整洁，停车有序，不堵车道

  Good

  Fair

  Poor

  N/A

• All lights working in excellent order 路灯及会所灯光光源正常运转

  Good

  Fair

  Poor

  N/A

• Check Villa area , swimming pool, beach area , door if knock according 检查会所区域，泳池，沙滩区域，相应门是否锁上

  Good

  Fair

  Poor

  N/A

• Check any leakage or potential issue during rainy days,list out the comments if have恶劣天气时检查各区漏水点，如有问题请列出意见

  Good

  Fair

  Poor

  N/A

OUTDOOR AREA酒店外围

• OUTDOOR AREA酒店外围

• Mazu Temple in good condition , music ,lighting working properly妈祖庙状态良好，音乐及灯光工作良好

  Good

  Fair

  Poor

  N/A

• Ensure Pier area is safe, floor is clean ,lighting work properly during night time 码头区域干净整洁，无安全隐患，晚上灯光正常开启

  Good

  Fair

  Poor

  N/A

• Outdoor garden area lighting is turn on at correct time, if any light broken inform ENG immediately园林区域晚上灯光正常开启，如有问题，及时联系工程部

  Good

  Fair

  Poor

  N/A

• Archery , CS Play Area , Rock Clmbing & Tennis Court are clean ,well maintained and locked accordingly射箭场，CS 区域，攀爬区域以及网球场干净整洁， 维护良好，无人值班时锁好

  Good

  Fair

  Poor

  N/A

• Mini Zoo is clean and mini animals in good condition 小动物园干净整洁，各动物状态良好

  Good

  Fair

  Poor

  N/A

• Lawn area is clean and grass in good condition草坪干净无杂物，小草状态良好

  Good

  Fair

  Poor

  N/A

• Beach area is Closed as per hotel guidelines ,no guest set firework沙滩区域保持关闭，无人燃放烟花等

  Good

  Fair

  Poor

  N/A

Back Of House AREA酒店后勤区域

• Good

  Fair

  Poor

  N/A

• Are all corridors clean, well maintained and safe所有走廊干净整洁，维护良好，安全

  Good

  Fair

  Poor

  N/A

• Are all the offices clean, well maintained ,locked accordingly所有办公室干净整洁，维护良好，无人值班时锁好

  Good

  Fair

  Poor

  N/A

• Are all the locker rooms clean, well maintained and safe更衣室干净整洁，维护良好，安全

  Good

  Fair

  Poor

  N/A

• Are all the equipment rooms doors locked所有设备房门紧锁

  Good

  Fair

  Poor

  N/A

• Receiving Areas clean and safe收货区域干净且安全,无杂物

  Good

  Fair

  Poor

  N/A

• Are all office lighting and computer turn off 所有灯光电脑无人使用时是否关闭

  Good

  Fair

  Poor

  N/A

STAFF CANTEEN 员工餐厅

• "STAFF CANTEEN 员工餐厅"

  Good

  Fair

  Poor

  N/A

• "Is Canteen clean, well maintained and no safety issue餐厅是否干净整洁，无安全隐患"

  Good

  Fair

  Poor

  N/A

• "Staff well groomed and uniform in good condition餐厅员工的制服整洁完好"

  Good

  Fair

  Poor

  N/A

• All lights working ,temperature comfortable <br> 灯光光源正常运转,温度舒适

  Good

  Fair

  Poor

  N/A

• 灯光光源正常运转,温度舒适"

  Good

  Fair

  Poor

  N/A

• "Check food quality with 2 staff , list out their comments检查2位同事对菜品的意见，并列出来 "

  Good

  Fair

  Poor

  N/A

• SAFETY AND SECURITY 安保巡查体验"

• "Staff on duty in CCTV room , equipment in good condition, work in excellent order

  Good

  Fair

  Poor

  N/A

• CCTV 室有员工值班，机器运行良好，工作有序进行 "

  Good

  Fair

  Poor

  N/A

• "All guest corridors lights working well . 所有可用走廊灯管正常"

  Good

  Fair

  Poor

  N/A

• "All emergency exits lights working well, no things block the emergency exit所有紧急出口，指示灯正常工作,逃生通知无杂物阻挡"

  Good

  Fair

  Poor

  N/A

• "All Car parking in excellent order , no safety issue所有的停车有序正常，无安全隐患"

  Good

  Fair

  Poor

  N/A