DAKL Education Activity Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Safety

• I practice safe behaviors in everything I do.

• I take action to always put safety first.

• I speak up to ensure the safety of others.

• All guests participated in the activity in a safe manner.

  Yes

  No

  N/A

• All aspects of the area utilized were safe.

  Yes

  No

  N/A

• Guide recognized & addressed an unsafe situation immediately (if applicable).

  Yes

  No

  N/A

• Additional comments

Courtesy

• I project a positive image and energy.

• I am courteous and respectful to Guests of all ages.

• I go above and beyond to exceed Guest expectations.

• Guide welcomed Guests

  Yes

  No

  N/A

• Guide smiled

  Yes

  No

  N/A

• Guide made eye contact

  Yes

  No

  N/A

• Guide's use of body language was appropriate

  Yes

  No

  N/A

• Guide used appropriate tone and volume

  Yes

  No

  N/A

• Knew their audience and adjusted interactions to fit

  Yes

  No

  N/A

• Guide recognized & addressed questions

  Yes

  No

  N/A

• Guide clearly communicated their name and country

  Yes

  No

  N/A

• Guide clearly communicated instructions

  Yes

  No

  N/A

• Anticipated needs, provided immediate service recovery or incorporated Magical Moments (if applicable)

  Yes

  No

  N/A

• Guide found ways to include all participating Guests and treated them as individuals

  Yes

  No

  N/A

• Guests appeared to be having fun

  Yes

  No

  N/A

• Guide appeared to be having fun

  Yes

  No

  N/A

• Guide attempted to keep all interactions positive

  Yes

  No

  N/A

• Guide thanked Guests for participating

  Yes

  No

  N/A

• Guide incorporated the "Disney Difference"

  Yes

  No

  N/A

• Area was conductive to running an activity

  Yes

  No

  N/A

• Additional comments

Show

• I stay in character and perform my role in the show.

• I ensure my area is show-ready at all times.

• Name tag visible

  Yes

  No

  N/A

• Radio with earpiece in (if applicable)

  Yes

  No

  N/A

• DWCF button and complete string of memories visible

  Yes

  No

  N/A

• Was in proper Disney Look (appeared Put together)

  Yes

  No

  N/A

• Guide used themed language and actions supported the story

  Yes

  No

  N/A

• Area was clean and well maintained (no distractions from the show)

  Yes

  No

  N/A

• Equipment/ props were show quality

  Yes

  No

  N/A

• Appropriate logistical information was delivered

  Yes

  No

  N/A

• Preserved the magic (if applicable)

  Yes

  No

  N/A

• Additional questions

Efficiency

• I perform my role efficiently so Guests get the most out of their visit.

• I use my time and resources wisely.

• Guide started activity on time

  Yes

  No

  N/A

• Guides worked together as a team and used each other as a resource (if applicable)

  Yes

  No

  N/A

• Guide invited Guests to attend additional activities

  Yes

  No

  N/A

• Provided accurate and timely information (if applicable)

  Yes

  No

  N/A

• Materials were organized and ready to be used

  Yes

  No

  N/A

• Additional questions

Additional

• Conservation/ cultural message was shared?

  Yes

  No

  N/A

• If yes, what was it?

• Did the Guide place theses priorities in the order they are listed?:<br>1. Safety<br>2. Fun<br>3. Education

  Yes

  No

  N/A

• Additional comments