I practice safe behaviors in everything I do.
I take action to always put safety first.
I speak up to ensure the safety of others.
All guests participated in the activity in a safe manner.
All aspects of the area utilized were safe.
Guide recognized & addressed an unsafe situation immediately (if applicable).
I project a positive image and energy.
I am courteous and respectful to Guests of all ages.
I go above and beyond to exceed Guest expectations.
Guide welcomed Guests
Guide made eye contact
Guide's use of body language was appropriate
Guide used appropriate tone and volume
Knew their audience and adjusted interactions to fit
Guide recognized & addressed questions
Guide clearly communicated their name and country
Guide clearly communicated instructions
Anticipated needs, provided immediate service recovery or incorporated Magical Moments (if applicable)
Guide found ways to include all participating Guests and treated them as individuals
Guests appeared to be having fun
Guide appeared to be having fun
Guide attempted to keep all interactions positive
Guide thanked Guests for participating
Guide incorporated the "Disney Difference"
Area was conductive to running an activity
I stay in character and perform my role in the show.
I ensure my area is show-ready at all times.
Name tag visible
Radio with earpiece in (if applicable)
DWCF button and complete string of memories visible
Was in proper Disney Look (appeared Put together)
Guide used themed language and actions supported the story
Area was clean and well maintained (no distractions from the show)
Equipment/ props were show quality
Appropriate logistical information was delivered
Preserved the magic (if applicable)
I perform my role efficiently so Guests get the most out of their visit.
I use my time and resources wisely.
Guide started activity on time
Guides worked together as a team and used each other as a resource (if applicable)
Guide invited Guests to attend additional activities
Provided accurate and timely information (if applicable)
Materials were organized and ready to be used
Conservation/ cultural message was shared?
If yes, what was it?
Did the Guide place theses priorities in the order they are listed?: