Dapto 7-Eleven Customer Service Checklist

• Audit Title

• Conducted on

  Date

• Prepared By

  Ivan

  Thia

  Dewi

• Staff Working

  Select Jennifer Garry Lou Song Tuqeer Sam Junaid Philip

  • Jennifer
  • Garry
  • Lou
  • Song
  • Tuqeer
  • Sam
  • Junaid
  • Philip

Other Observation

• Staff are well presented, wearing clean uniform, dark long pants, and black shoes.

  3

  2

  1

  N/A

• Name badge is worn by staff

  Yes

  No

  N/A

• Coffee cup are present in front of the shop.

  Yes

  No

  N/A

Greet the customer

• Eye contact, smile, and positive?

  3

  2

  1

  N/A

• Verbal greetings such as "how are you?"

  3

  2

  1

  N/A

• Did they speak to the customer first?

  3

  2

  1

  N/A

Have a conversation

• Was the customer offered assistance?<br>"What can I help you with today?"<br>"What can I get for you?"

  3

  2

  1

  N/A

• Was the promotional mentioned?

  3

  2

  1

  N/A

• Was there a general conversation?<br>"How's your day?"<br>"What have you got planned for the rest of the day?"

  3

  2

  1

  N/A

Thank the customer and say goodbye

• Eye contact, smile and positive?

  3

  2

  1

  N/A

• Verbal goodbye, such as "enjoy your day!"

  3

  2

  1

  N/A

• Feedback:

• Franchisee Signature

  Sign