Title Page
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Client/Site
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Date and Time of Visit
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Reviewed By
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Location
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Dining room hours of operation clearly displayed?
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Was there a good 1st impression of a clean & comfortable environment?
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Tables laid out in an orderly fashion & ready for customers?
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Glass on entry doors, trophy cabinets clean & gleaming?
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Chillers with milk, dairy clean, tidy & well stocked?
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Stainlessteel on bain marie clean & free of finger prints?
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Floor clean & free from debris?
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Benches & shelves free of mess and clutter?
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Beverage stations full of product & presented in a clean & tidy manner?
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Menu of the day clearly on display?
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All signage standardised, laminated & appropriate to the dining room?
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Was the PAYD station free of clutter, clean & easily accessible to customers?
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Was there a Healthy Choice option clearly identified on the menu?
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Were you given clear information/advice about the food on offer?
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Was the meal well presented & looked appetizing?
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Did ESS meet contract obligations in terms of meal choice?
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Was service level acceptible with staff smiling & engaging with customers and showing a good level of rapport?
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Staff uniforms tidy & of a good standard(shirts, chef's jackets & headwear)?
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All staff wearing name badges?
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Any jewellery noticeable(exception wedding band, watch)?
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Any vegetarian options available & clearly identifiable?
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Fruit displayed attractively?
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Dessert table well presented with appropriate choice of desserts?
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Cutlery, serviettes & condiments in sufficient supply and easy to find?
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Queues and wait times for customers acceptable & managed effectively?
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Mess comments book easily accesible for customers?
Sign Off
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Reviewed by
