Defence Force Fresh Eyes Audit - Mess

• Client/Site

• Date and Time of Visit

  Date

• Reviewed By

• Location
  Address

• Dining room hours of operation clearly displayed?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Was there a good 1st impression of a clean & comfortable environment?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Tables laid out in an orderly fashion & ready for customers?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Glass on entry doors, trophy cabinets clean & gleaming?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Chillers with milk, dairy clean, tidy & well stocked?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Stainlessteel on bain marie clean & free of finger prints?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Floor clean & free from debris?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Benches & shelves free of mess and clutter?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Beverage stations full of product & presented in a clean & tidy manner?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Menu of the day clearly on display?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• All signage standardised, laminated & appropriate to the dining room?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Was the PAYD station free of clutter, clean & easily accessible to customers?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Was there a Healthy Choice option clearly identified on the menu?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Were you given clear information/advice about the food on offer?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Was the meal well presented & looked appetizing?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Did ESS meet contract obligations in terms of meal choice?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Was service level acceptible with staff smiling & engaging with customers and showing a good level of rapport?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Staff uniforms tidy & of a good standard(shirts, chef's jackets & headwear)?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• All staff wearing name badges?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Any jewellery noticeable(exception wedding band, watch)?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Any vegetarian options available & clearly identifiable?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Fruit displayed attractively?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Dessert table well presented with appropriate choice of desserts?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Cutlery, serviettes & condiments in sufficient supply and easy to find?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Queues and wait times for customers acceptable & managed effectively?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

• Mess comments book easily accesible for customers?

  Great

  Acceptable

  Poor - Required Urgent Action

  N/A

Sign Off

• Reviewed by

  Sign