Initial impressions / Department signage

Staff uniform.

Morning brief/Handover:

Examples (this list is not exhaustive) : Duty handover Work priorities Vehicles Bed State Visitors

Escorted rounds.

Knowledge of patients / support / bedside manner / liaison with hospital staff / infection control.

Bed state.

Departmental preparations for Audit

Mobile phones:

Usage / Condition / Relevant numbers / Itemised bills

Day Books

Monitoring and application.

Interaction with other departments and HQ.

State of vehicles and vehicle paperwork

Understanding of current policies and any issues.

Petty Cash / Donations

Understanding of performance statistics and all monthly returns

Management of Department

Manning / Tasks / Reports / Resources / Training

Feedback from Military / Other parties / Liaison with other departments

Department training / Induction programme and local log / individual ITR's

Generic / department presentation by SWO

Welfare roles and responsibilities within department.

Welfare Officer Competency Framework

Verbal / Written communication Specific Assessment Skills / History Taking Understanding Non-Verbal Communication Aware of barriers to good communications Empathy Non judgemental approach Negotiating Skills Assertiveness Self Awareness Barriers to listening Accountability of WO's Code of Conduct Confidentiality Scope and Boundaries of Professional Practice

Department handbook:

Last updated?

Return to work / Sickness and absence organisation

Duty Folder / Telephone list (internal / external)

Managing Stress.

Personal responsibility / Corporate responsibility / Supervision


Team dynamics / Conflict in the workplace / Complaints other departments / Neutrality

Returns schedules deputised in SWO/LWO absence.

Departmental Filing system.

PR information / Hand outs / Corporate image / Good news stories / Commendations.

Action for dealing with complaints patients and families.

Department induction programme and evidence of use / updates.

Safety, Health, Environment & Fire ( SHEF) Procedures.

Patient assessments

IT / Housekeeping general folders.

Statistics / Internal / External / Headlines.

Check for duplication of visits and carry overs

Dedicated private area

Individual one to one interviews.


Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.