Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Initial impressions / Department signage
Staff uniform.
Morning brief/Handover:
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Examples (this list is not exhaustive) : Duty handover Work priorities Vehicles Bed State Visitors
Escorted rounds.
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Knowledge of patients / support / bedside manner / liaison with hospital staff / infection control.
Bed state.
Departmental preparations for Audit
Mobile phones:
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Usage / Condition / Relevant numbers / Itemised bills
Day Books
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Monitoring and application.
Interaction with other departments and HQ.
State of vehicles and vehicle paperwork
Understanding of current policies and any issues.
Petty Cash / Donations
Understanding of performance statistics and all monthly returns
Management of Department
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Manning / Tasks / Reports / Resources / Training
Feedback from Military / Other parties / Liaison with other departments
Department training / Induction programme and local log / individual ITR's
Generic / department presentation by SWO
Welfare roles and responsibilities within department.
Welfare Officer Competency Framework
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Verbal / Written communication Specific Assessment Skills / History Taking Understanding Non-Verbal Communication Aware of barriers to good communications Empathy Non judgemental approach Negotiating Skills Assertiveness Self Awareness Barriers to listening Accountability of WO's Code of Conduct Confidentiality Scope and Boundaries of Professional Practice
Department handbook:
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Last updated?
Return to work / Sickness and absence organisation
Duty Folder / Telephone list (internal / external)
PERSONAL HEALTH AND WELLBEING
Managing Stress.
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Personal responsibility / Corporate responsibility / Supervision
Conflict
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Team dynamics / Conflict in the workplace / Complaints other departments / Neutrality
Returns schedules deputised in SWO/LWO absence.
Departmental Filing system.
PR information / Hand outs / Corporate image / Good news stories / Commendations.
Action for dealing with complaints patients and families.
Department induction programme and evidence of use / updates.
Safety, Health, Environment & Fire ( SHEF) Procedures.
Patient assessments
IT / Housekeeping general folders.
Statistics / Internal / External / Headlines.
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Check for duplication of visits and carry overs
