Initial impressions / Department signage
Examples (this list is not exhaustive) :
Knowledge of patients / support / bedside manner / liaison with hospital staff / infection control.
Departmental preparations for Audit
Usage / Condition / Relevant numbers / Itemised bills
Monitoring and application.
Interaction with other departments and HQ.
State of vehicles and vehicle paperwork
Understanding of current policies and any issues.
Petty Cash / Donations
Understanding of performance statistics and all monthly returns
Management of Department
Manning / Tasks / Reports / Resources / Training
Feedback from Military / Other parties / Liaison with other departments
Department training / Induction programme and local log / individual ITR's
Generic / department presentation by SWO
Welfare roles and responsibilities within department.
Welfare Officer Competency Framework
Verbal / Written communication
Specific Assessment Skills / History Taking
Understanding Non-Verbal Communication
Aware of barriers to good communications
Non judgemental approach
Barriers to listening
Accountability of WO's
Code of Conduct
Scope and Boundaries of Professional Practice
Return to work / Sickness and absence organisation
Duty Folder / Telephone list (internal / external)
PERSONAL HEALTH AND WELLBEING
Personal responsibility / Corporate responsibility / Supervision
Team dynamics / Conflict in the workplace / Complaints other departments / Neutrality
Returns schedules deputised in SWO/LWO absence.
Departmental Filing system.
PR information / Hand outs / Corporate image / Good news stories / Commendations.
Action for dealing with complaints patients and families.
Department induction programme and evidence of use / updates.
Safety, Health, Environment & Fire ( SHEF) Procedures.
IT / Housekeeping general folders.
Statistics / Internal / External / Headlines.
Check for duplication of visits and carry overs
Dedicated private area
Individual one to one interviews.
OVERVIEW OF AUDIT AND RECOMMENDATIONS