Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
OEA: Delivery <30 MIN
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• Starts – On Payment
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• Ends - When full order is presented
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Delivery <30 MIN
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what is actual time
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APP arrival time deviation (is it more time then ETA on APP?)
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what is actual time? (in mins)
Delivery Experience
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For security reasons, was courier and vehicle correct per 3PO app?
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what was different?
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Was courier polite, did they confirm their name and yours?
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was courier neatly presented and adhered to appropriate hygiene standards?
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'End to End' Time begins on payment and ends when order is presented
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was 'End to End' time from payment to courier present under 30 minutes?
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Was the actual arrival time less than the predicted app arrival time?
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Accuracy: Was order in correct packaging and were sealing procedures followed?
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Accuracy: Was pick ticket visible and bag (e.g. 1 of 2, 2of 2) numbers written on every bag?
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Accuracy: Did you receive all the food and drink items as ordered and were they served as a full portion?
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Accuracy: Did you receive all the condiments (whether required or requested) along with utensils, napkins, and straws?
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Quality: was your sandwich/entree served neat, at proper temperature, fresh, and did it taste good?
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Quality: Were the french fries hot, salted, and crisp -or- hash browns hot and crisp and did they taste good?
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Quality: Was your drink served neat, at the proper temperature and did it taste good?
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Quality : Was your dessert/McCafe Bakery served neat, at the proper temperature, and did it taste good?
Behind the Counter Operations
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Were product levels sufficient per posted product level charts for the volume of business, and were products correctly labeled and within secondary shelf lives?
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Were UHC product times and holding levels being adhered to?
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Were French Fries/hash browns available to meet demand, following cooking and holding procedures and french fries station set up/maintained correctly?
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Were Drinks placed on appropriate cart/table identified? Were drinks placed separately, grouped by order and served correctly?
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were orders assembled correctly, once all items were available? Were assembly Stations/Landing tables utilized appropriately and order checked for accuracy?
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Did the restaurant display general shift cleanliness in production and service areas?
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are employees positioned and adjustments made, as conditions dictate throughout the shift?
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did behaviors on the shift reflect McDonalds core values of putting our customers and people first, respecting and welcoming everyone, leading with integrity and teamwork?
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Was the Cashless and Contactless payment available and offered in the drive-thru? did employees wash hands properly when required?
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Was the manager aware of the restaurant's priorities, goals and progress?
