Delivery Driver Audit

• Drivers Name

• Truck #

• Trailer #

• Account Name and Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Appearance / Uniforms

• Is the driver in proper uniform?

  Yes

  No

  N/A

• Shirt clean and tucked ?

  Yes

  No

  N/A

Safety

• Wearing steel toed shoes and appropriate PPE?

  Yes

  No

  N/A

• Is the truck safely Parked?

  Yes

  No

  N/A

• Safety cones visible(2 cones where it makes sense)?

  Yes

  No

  N/A

• Not blocking handicapped spots/ramps?

  Yes

  No

  N/A

• Does the driver leave their truck properly secure, windows up, and keys in hand?

  Yes

  No

  N/A

• Properly operates lift gate with flap up?

  Yes

  No

  N/A

• Properly operate their pallet jack(uses horn and walks to the side, positions it to minimize obstructions)?

  Yes

  No

  N/A

• Does the driver use proper lifting techniques(MoveSmart)?

  Yes

  No

  N/A

• Operates their hand truck/cart safely, efficient, and effectively?

  Yes

  No

  N/A

Customer Service

• Is the customer greeted as they enter the account?

  Yes

  No

  N/A

• Was the check-in process completed accurately?

  Yes

  No

  N/A

• Was the product put away, rotated, and organized?

  Yes

  No

  N/A

• Did the driver complete necessary merchandising where appropriate?

  Yes

  No

  N/A

• Was the sales rep, supervisor, or merchandiser contacted when appropriate?

  Yes

  No

  N/A

• Was the customer thanked for their business at the end of the delivery process?

  Yes

  No

  N/A

Transportation

• Was the driver observed driving safely and following all driving laws and regulations?

  Yes

  No

  N/A

• Is the driver operating vehicle with the rear door down, securely latched, and lift gate in the upright position?

  Yes

  No

  N/A

• Is the tractor kept in a clean and orderly condition?

  Yes

  No

  N/A

• Is the trailer clean, cargo condensed, stacked properly, and secure for transportation?

  Yes

  No

  N/A

Compliance and Policies

• Did the customer sign either the digital pad on palm or paper invoice?

  Yes

  No

  N/A

• Can the driver explain DOT rules: Reset Rule, Lunch Break Rule, Big Day Rule, Daily Hour Rule, Weekly Hour Rule?

  1

  2

  3

  4

  5

• Is the driver logged into GreenMile properly?

  Yes

  No

  N/A

• Is the drivers voicemail set up properly? (Call drivers phone at time of audit while with the driver to verify)

  Yes

  No

  N/A

• Driver Comments

• Driver Signature

  Sign

• Auditors Comments

• Auditors Signature

  Sign