Station Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People -Do we look the part?

• Team in the correct uniform, name badge, groomed,DB.

  Yes

  No

  N/A

• Drivers in high vis jackets in the car park?<br>

  Yes

  No

  N/A

• Drivers in correct uniform

  Yes

  No

  N/A

Cleanliness

• Station cleanliness FOH<br>

  Yes

  No

  N/A

• Station cleanliness BOH incl Kitchen

  Yes

  No

  N/A

• Toilets cleaned, toilet roll available

  Yes

  No

  N/A

CSI Observations

• Complete observation using APTOC x 1 CAM

  Yes

  No

  N/A

• Evidence of DM completing observations x 3 previous day

  Yes

  No

  N/A

Damage Replication

• Check 5 x VCR to standard

  Yes

  No

  N/A

• Check 5 x IRF

  Yes

  No

  N/A

• Check 5 x Envelopes to standard

  Yes

  No

  N/A

• IRF sent to damage within 24hours

  Yes

  No

  N/A

• Damage Board- upto date damage tracker on display

  Yes

  No

  N/A

Car Audit

• Conduct car audit 1x CAM

  Yes

  No

  N/A

• Evidence DM completing 3 audits per day

  Yes

  No

  N/A

• Ready line

  Yes

  No

  N/A

• Delivery & Collection<br>

  Off

  On

• Driver pack available

  Yes

  No

  N/A

Customer complaints

• Fuel system upto date

  Yes

  No

  N/A

Communication boards up to date

• NPS current month on display

  Yes

  No

  N/A

• Daily Game plan in place

  Yes

  No

  N/A

• CSI Wheel on display

  Yes

  No

  N/A

SUMMARY OF TODAY'S VISIT

• Notes

• Actions