People -Do we look the part?

Team in the correct uniform, name badge, groomed,DB.

Drivers in high vis jackets in the car park?

Drivers in correct uniform


Station cleanliness FOH

Station cleanliness BOH incl Kitchen

Toilets cleaned, toilet roll available

CSI Observations

Complete observation using APTOC x 1 CAM

Evidence of DM completing observations x 3 previous day

Damage Replication

Check 5 x VCR to standard

Check 5 x IRF

Check 5 x Envelopes to standard

IRF sent to damage within 24hours

Damage Board- upto date damage tracker on display

Car Audit

Conduct car audit 1x CAM

Evidence DM completing 3 audits per day

Ready line

Delivery & Collection

Driver pack available

Customer complaints

Fuel system upto date

Communication boards up to date

NPS current month on display

Daily Game plan in place

CSI Wheel on display





Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.