Information
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Health Service National Standard 2 - Partnering with Consumers
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Client / Site
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Conducted on
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Conducted by Marrianne Beaty (DHSV Oral Health National Standards Advisor)
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Personnel
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Address / Location
Standard 2 - Audit Report
Criterion 1 - Consumer partnership in service planning
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2.1.1 Consumers and/or carers are involved in the governance of the health service organization (Developmental)
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2.1.2 Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organization, including those people that do not usually provide feedback (Developmental)
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2.2.1 The health service organization establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organization (Developmental)
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2.2.2 Consumers and/or carers are actively involved in decision making about safety and quality (Developmental)
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2.3.1 Health service organizations provide orientation and ongoing training for consumers and/or carers to enable them to fulfil their partnership role (Developmental)
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2.4.1 Consumers and/or carers provide feedback on patient information publications prepared by the health service organization (for distribution to patients)
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2.4.2 Action is taken to incorporate consumer and/or carers’ feedback into publications prepared by the health service organization for distribution to patients
Criterion 2 - Consumer partnership in designing care
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2.5.1 Consumers and/or carers participate in the design and redesign of health services (Developmental)
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2.6.1 Clinical leaders, senior managers and the workforce access training on patient-centred care and the engagement of individuals in their care (Developmental)
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2.6.2 Consumers and/or carers are involved in training the clinical workforce (Developmental)
Criterion 3 - Consumer partnership in service measurement and evaluation
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2.7.1 The community and consumers are provided with information that is meaningful and relevant on the organization’s safety and quality performance
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2.8.1 Consumers and/or carers participate in the analysis of organizational safety and quality performance (Developmental)
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2.8.2 Consumers and/or carers participate in the planning and implementation of quality improvements (Developmental)
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2.9.1 Consumers and/or carers participate in the evaluation of patient feedback data (Developmental)
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2.9.2 Consumers and/or carers participate in the implementation of quality activities relating to patient feedback data (Developmental)
