Standard 2 - Audit Report

Criterion 1 - Consumer partnership in service planning

2.1.1 Consumers and/or carers are involved in the governance of the health service organization (Developmental)

2.1.2 Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organization, including those people that do not usually provide feedback (Developmental)

2.2.1 The health service organization establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organization (Developmental)

2.2.2 Consumers and/or carers are actively involved in decision making about safety and quality (Developmental)

2.3.1 Health service organizations provide orientation and ongoing training for consumers and/or carers to enable them to fulfil their partnership role (Developmental)

2.4.1 Consumers and/or carers provide feedback on patient information publications prepared by the health service organization (for distribution to patients)

2.4.2 Action is taken to incorporate consumer and/or carers’ feedback into publications prepared by the health service organization for distribution to patients

Criterion 2 - Consumer partnership in designing care

2.5.1 Consumers and/or carers participate in the design and redesign of health services (Developmental)

2.6.1 Clinical leaders, senior managers and the workforce access training on patient-centred care and the engagement of individuals in their care (Developmental)

2.6.2 Consumers and/or carers are involved in training the clinical workforce (Developmental)

Criterion 3 - Consumer partnership in service measurement and evaluation

2.7.1 The community and consumers are provided with information that is meaningful and relevant on the organization’s safety and quality performance

2.8.1 Consumers and/or carers participate in the analysis of organizational safety and quality performance (Developmental)

2.8.2 Consumers and/or carers participate in the planning and implementation of quality improvements (Developmental)

2.9.1 Consumers and/or carers participate in the evaluation of patient feedback data (Developmental)

2.9.2 Consumers and/or carers participate in the implementation of quality activities relating to patient feedback data (Developmental)

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.