Title Page
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Conducted on
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Prepared by
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Employee
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Staff is extremely well-groomed while appropriately representing the property style
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Staff maintains alert posture and behaves professionally in view of the guest
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Staff is welcoming, smiling, and maintains eye contact?
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Staff greet guest and introduce him or herself?
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Staff makes effort to obtain guest name. If not known, inquires with guest and uses name?
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Staff inquire about transportation (if not <br>already arranged)
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Staff explains departure and luggage storage process?
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Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction
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Staff offers additional assistance? and thanks the guest for staying with us.
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Staff used his/her and guest’s name?
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Staff use's Forbes luxury language? No slang?
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Staff collects luggage from the room within 8 minutes, or within 5 minutes of pre-requested time.
Acknowledgement
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