Deputy 121

• Document No.

• Deputy managers name

• Conducted on

  Date

• Prepared by

• Location
  Address

Finance

• Sales Vs Budget achieved

  Yes

  No

  N/A

• Shrink budget achieved, action plan in place

  Yes

  No

  N/A

• SRM Summary reviewed and challenged back for credits

  Yes

  No

  N/A

• Payroll in control budgets and forecast achieved

  Yes

  No

  N/A

• Expenses on target

  Yes

  No

  N/A

• Waste budget achieved credits reviewed and challenged

  Yes

  No

  N/A

Operations

• Waste split achieved 82 8 10 for blue!

  Yes

  No

  N/A

• EPW's are actioned in a timely manner

  Yes

  No

  N/A

• Routines 90% for all departments

  Yes

  No

  N/A

• Missed gap scans to be under 5% on each department

  Yes

  No

  N/A

• 100% on all count areas

  Yes

  No

  N/A

• Merchandising review completed, plans signed off

  Yes

  No

  N/A

• OSI completed on every day

  Yes

  No

  N/A

• Staff searches completed by whole team and quality meets expectations

  Yes

  No

  N/A

• DSS completed and transfers checked

  Yes

  No

  N/A

• Incidents reported on system

  Yes

  No

  N/A

• Audits green

  Yes

  No

  N/A

Customer

• Customer Viewpoint plan in place.

  Yes

  No

  N/A

• Customer viewpoint response rate

  Yes

  No

  N/A

People

• Review plan in place

  Yes

  No

  N/A

• E learning on track and planned

  Yes

  No

  N/A

• People KPIs on track

  Yes

  No

  N/A

• Uniform standards

  Yes

  No

  N/A

• Holidays on track vs budget

  Yes

  No

  N/A

Community

• Management team takes part in fundraising activities and all have a target set for their own departments

  Yes

  No

  N/A

• Aware of local community events and impacts

  Yes

  No

  N/A

Business Plan

• Change plan on track

Warehouse Standards

• Select from range

Department Standards - Detail inspection 1 per week

• Comments

• Department standards

Personnel development

• Weekly 121 held with all team leaders

  Yes

  No

  N/A

• Performance pack up to date

  Yes

  No

  N/A

• My Job reviewed and understood.

  Yes

  No

  N/A

• Personnel development plan on track

  Yes

  No

  N/A

Performance summary

• Steering wheel

  green

  amber

  red

• Store standards

  green

  amber

  red

• Leadership

  green

  amber

  red

• Business plan

  Yes

  No

  N/A

Benefits and concerns with next steps

• Benefits

• Concerns and next steps

• Signature

  Sign