Des Moines Supervisor Check List

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer Experience

• Lobby Cleanliness

  Meeting Expectations

  Near Expectations

  Below Expectations

• Shop Cleanliness

  Meeting Expectations

  Near Expectations

  Below Expectations

• Restroom Cleanliness

  Meeting Expectations

  Near Expectations

  Below Expectations

• Office/Backroom Cleanliness

  Meeting Expectations

  Near Expectations

  Below Expectations

• Pop/Snacks/Coffee Area

  Meeting Expectations

  Near Expectations

  Below Expectations

• Toy Boxes

  Meeting Expectations

  Near Expectations

  Below Expectations

• Bay Banners

  Meeting Expectations

  Near Expectations

  Below Expectations

• Outdoor Signage

  Meeting Expectations

  Near Expectations

  Below Expectations

• Check in Process- Open Door etc.

  Meeting Expectations

  Near Expectations

  Below Expectations

• Employee offering drinks

  Meeting Expectations

  Near Expectations

  Below Expectations

Sales & Cost Savings

• Daily Goal Sheet

  Meeting Expectations

  Near Expectations

  Below Expectations

• Quarterly Goal Sheet

  Meeting Expectations

  Near Expectations

  Below Expectations

• Current Quarterly COGS

  Meeting Expectations

  Near Expectations

  Below Expectations

• Quarterly COGS

• Phone Process

  Meeting Expectations

  Near Expectations

  Below Expectations

• Inspection Process

  Meeting Expectations

  Near Expectations

  Below Expectations

• Sales Process

  Meeting Expectations

  Near Expectations

  Below Expectations

• 2nd Sell Process

  Meeting Expectations

  Near Expectations

  Below Expectations

• Saved Estimate Callback Process

  Meeting Expectations

  Near Expectations

  Below Expectations

• Review VIF/ Inspection Forms

  Meeting Expectations

  Near Expectations

  Below Expectations

• Life Plus Sales

  Meeting Expectations

  Near Expectations

  Below Expectations

• Flush Sales

  Meeting Expectations

  Near Expectations

  Below Expectations

• Alignment Sales

  Meeting Expectations

  Near Expectations

  Below Expectations

• Visit 1 e-mail percentage

  Meeting Expectations

  Near Expectations

  Below Expectations

• e-mail percentage

• Financing # of Applications MTD

  Meeting Expectations

  Near Expectations

  Below Expectations

• # of Applications MTD

• Current Google Score

  Meeting Expectations

  Near Expectations

  Below Expectations

• Google Score

• Open Customer Complaints

  Meeting Expectations

  Near Expectations

  Below Expectations

• Open Complaints

Paperwork & Office

• Daily Paperwork

  Meeting Expectations

  Near Expectations

  Below Expectations

• Charges or A/R (notes on any aged)

  Meeting Expectations

  Near Expectations

  Below Expectations

• Out Purchases

  Meeting Expectations

  Near Expectations

  Below Expectations

• Purchase Orders

  Meeting Expectations

  Near Expectations

  Below Expectations

• Credit Memos

  Meeting Expectations

  Near Expectations

  Below Expectations

• Review WFC

  Meeting Expectations

  Near Expectations

  Below Expectations

• Inventory Weekly/ Monthly

  Meeting Expectations

  Near Expectations

  Below Expectations

• Shop Supplies

  Meeting Expectations

  Near Expectations

  Below Expectations

Employee Experience

• Timecards

  Meeting Expectations

  Near Expectations

  Below Expectations

• Store Scheduling

  Meeting Expectations

  Near Expectations

  Below Expectations

• Current Quarterly DL%

  Meeting Expectations

  Near Expectations

  Below Expectations

• Quarterly DL%

Supervisor Notes

• Things to improve COGS

• Things to improve Sales

• Other Notes

• Supervisor

  Sign