Detailed Ops Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Cleaning Rota

• Is there a cleaning rota, that is up to date, signed and followed?

  Yes

  No

  N/A

• Does the shift runner assign cleaning tasks at the beginning of the shift?

  Yes

  No

  N/A

• Check 6 jobs to confirm cleaning standards are within company guidelines (if more than 2 not to standard, then the answer is no)

  Yes

  No

  N/A

• Are the jobs being completed and then signed off by the Team Member after SR has checked?

  Yes

  No

  N/A

• Is the cleaning filed in the restaurant for audit purposes?

  Yes

  No

  N/A

• Are all customer areas clean and welcoming to the customer?

  Yes

  No

  N/A

Figure of 8

• Has the shift runner carried out a figure of 8 walk through, with any customer facing issues recorded?

  Yes

  No

  N/A

• Have the issues recorded been rectified?

  Yes

  No

  N/A

• Do the Team Members understand what a figure of 8 walk is, and when they should be completed?

  Yes

  No

  N/A

• Are all maintenance jobs being recorded and auctioned on?

  Yes

  No

  N/A

FSMS

• Is the food safety book complete, and any anomalies highlighted for action and feedback?

  Yes

  No

  N/A

• Is there evidence that date checks are being completed in line with company direction?

  Yes

  No

  N/A

• Is there evidence that FIFO is being carried out daily?

  Yes

  No

  N/A

• Are defrost records up to date?

  Yes

  No

  N/A

• Is there evidence that the RGM is checking the dates of all products on a daily basis, and recording any mistakes in the diary?

  Yes

  No

  N/A

OCL

• Is there evidence that OCLS are being carried out on every Team Member once per week?

  Yes

  No

  N/A

• Can the Team member explain what the feedback was on their last OCL, and how they intend to action this?

  Yes

  No

  N/A

Forecasting

• Is there evidence that a forecasting tool is being used to forecast sales to the needs of the business?

  Yes

  No

  N/A

• Can the shift runner explain the forecast for the day?

  Yes

  No

  N/A

• Is the forecast displayed for the team's information?

  Yes

  No

  N/A

Deployment

• Is the deployment plan in line with the forecast and business needs for the day?

  Yes

  No

  N/A

• Is the deployment plan posted for the team to see, and are all the team in positions marked on the plan?

  Yes

  No

  N/A

Maintenance

• Are all jobs logged with the maintenance company?

  Yes

  No

  N/A

• Are all customer facing jobs acted on within 24 hours

  Yes

  No

  N/A

Recruitment

• Is the restaurant aware of the staffing needs?

  Yes

  No

  N/A

• Is there a recruitment plan in place to reduce team turnover?

  Yes

  No

  N/A

Key Operational Actions

• Is the store following the product policy and serving perfect fries?

  Yes

  No

  N/A

• Is chicken cleaning taking place to standard? Check thighs and ribs

  Yes

  No

  N/A

• Is the store using the correct packaging on all products?

  Yes

  No

  N/A

ADDITIONAL COMMENTS