DEX FM Audit-Checklist ("Facility Name")

Title Page

FM SOP

Vendor Drop off

Are all packages scanned through LOP and correctly placed(i.e non-bulky in trolley/KIOSK & bulky on pallets)? Look physically at floor
IS the AWB correctly placed on the packages ( AWB should be placed on the package surface which should be most visible, it should not be pasted on the corners of the package, and the font should be clearly Readable)? Manual Visibility on Floor
"Check the utilization of KIOSK (No of Approved KIOSK available in the Facility in clean Condition)? Google Sheet Link: https://docs.google.com/spreadsheets/d/1B1W6oHIsyQLfpKvHDNOtaQQnE5b6PeAS2rDV27l-vIU/edit?usp=sharing Check the Utilization and verify
Is KIOSK system operational in designated Model Hubs.(Ensure availability/Functionality of Scanners, LEDs & Smooth internet Connectivity.)? Observe the sellers are utilizing the KIOSK without any difficulty
Self-inbounding is allowed only when the KIOSK is not working. This is valid only if the reason is provided and the issue has been reported to the Admin Team for resolution.
Are backup internet devices available and in working Condition? Ask from the FM lead to check the physical availability of devices

MUs are created on LOP for the packages received and a seal is applied on these packages? Check the seal at the MUU

If a customer has not initiated a return from App, the station officer shall help the customer to initiate return. Station Officer ask the Customer incase Customer has not initiated the return and facilitate initiating the Return?
Is the receiving Manifest provided on the customer demand?
Station Staff will conduct a Smart QC before receiving the item.(Check for physical condition)? Check it physically

CP packages are inbounded in LOP through "Customer Collection" tab at stations? Physical Verification
6 digit OTP sent to customers is processed in LOP to verify before handing over of parcel to customer? Physical Verification
Bar Code are installed on every location where CP package is kept? Physical Verification
CP packages are kept as per their location, which is being tagged through LOP system.(Check for physical & system location ) Verify Location on a basis of Random Sampling

For FD Packages, Seller collects the package within 8 days, otherwise the package is marked as Scrap(PSC team will be communicating with the seller)? Check aging of FD and Verify recent Email escalated to Scrap Packages
FD RTV packages are sent back to the SC within 24 hours of marking them scrap, and receiving is given on email? Check the email of scrap
No Packages in DRTV that age more than 8 Days (If the seller collects the parcel within 8 days, the status will be marked as 'Delivered.' If the seller does not collect it within 8 days, it will be marked as 'Scrap,' and the PSC team will inform the seller about the status)?

Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)? Physical Verification
Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution? Physical Verification
Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)? Physical Verification
No throwing of any sort of package into trolley/carton from distance? Physical Verification
Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)? Physical Verification
MU's are being stacked on pallets properly with no threat of falling down? Physical Verification
Are the sack bags in good condition (no damage or tearing)? New unsealed sack bags: No tagging required. New sealed sack bags: Proper tagging with details as per work instructions is required. Physical Verification

Are packages stacked and placed inside the allocated area in Layout for DRTV? i.e for non-bulky using racks and for bulky using pallets? Physical Verification
Are the DRTV parcels properly stacked in Bins? Physical Verification
Are the DRTV parcels that are placed in racks/Bins and Seller name tagged properly in Good Condition? Verify the Identification
Are the packages handed over to seller based on Automated POD SOP? Through checking the process of Handover from DRTV Processor Check the RS# and verify uploaded on the Drive
Is receiving/PODs taken from seller kept Physical File properly as per Automated POD system for 3 months? Through Checking the record File
Any NBS DRTV which is not pertain to respective FM send back to SORT

Is the transfer letter made for sending packages to sort? Check the Transfer Letter
Are all the MU numbers and TNs of bulky packages scanned properly? Physical Verification
Are all the MU numbers and TNs of bulky packages added in transfer letter? Check the Transfer Letter
Are all the details like destination, contact, seal no. etc added properly in transfer letter? Check the Transfer Letter
For each destination, 3 copies of transfer letter taken? i.e. Driver, sender, receiver copy? Check the Copies of Transfer Letter
In case of Short/Extra Received shipment, email escalation is done as per the Sender-Receiver Protocols? Check the Transfer Letter
Proper Record Keeping of Transfer Letter in an organize File for at least 2 Months? Review the File, must be in organized form

Are the scrap packages sent to sort within 7 days? Check the Aging Backlog File
Packages that are over 7 days old and abandoned are collected from DRTV bins/cartons, placed in an MU, sealed, and sent to the SORT center? Check the Aging Backlog File
Are the scrap, abandoned, lost approved and duplicate packages sent with proper tagging? Physical Verification