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  • Auditor Name

  • Conducted on

  • Location
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Inbounding - NB, SB, B, & SB

  • Are email escalation being done incase MUs with broken seals are received through LH?<br><br>Verify the escalation email.

  • For seal to seal movement Virtual handover is given and confirmation via Email?<br><br>Verify from team lead handover slip is given and Email confirmation is done.

  • FIFO is being maitained as per the SOP? (Incase of Backlog) Maintain FIFO with SOP Colour Coding?<br><br>"Check from LOP>Parcel Management> Journey Tracking the aging of the Parcel/MU and its location and review the colour code from SOP. <br><br>1- Grey<br>2- Grass<br>3- Red"

  • All the packages, boxes and itmes recieved have been inbounded on the same day?<br><br>Check if any packages on the floor have not been inbonded. Check throu LOP the status of the tracking. If not inbounded the status wil be inline haul

  • Is the inbounding being done at the package level for the non-bulky packages?<br><br>Check the LOP for verification if packages are inbounded at the same timestamp or not. If timestamp is same for all then the packages were inbounded at MU level.

  • Is the inbounding being done at the package level for the bulky packages?<br><br>Check the LOP for verification if packages are inbounded at the same timestamp or not. If timestamp is same for all then the packages were inbounded at MU level.

  • Receiving is provided on a physical manifest to LH Driver, and email acknowledgement is provided to respective sort center POC?<br><br>Verify the physical manifest and the acknowledgemnt on mail.

  • Incase any damaged packages are recieved, email escalation to sort centre is done? (Flag raise in the LOP along with Proper Reason)?<br><br>Check if email escalation for all the damaged packages on the floor have been made.

  • Is the damaged package form being filled and record available?<br><br>Check the record of damaged packages and verify that the form for currenlty damages packages on the floor the record is available.

  • Physical Manifest of Transfer Letter have been filled properly?<br><br>Check Transfer Letter LM Copy record

  • Record has been kept for Transfer Letter ?<br><br>Check Transfer Letter record

  • Open MUs with broken seals have been escalated to relevant Sort via Email?

Inbound - Package Handling

  • Are packages, boxes or cartons properly stacked on pallets and are not kept on floor?<br><br>Verify the condition on floor.

  • Are fragile packages kept according to the correct orientation?<br><br>Check if the fragile sticker arrow is facing up.

  • Packages, boxes or cartons are not thrown into the trolleys/cages?<br><br>Verify the condition on floor.

  • MU bags and sacks movement is done through pallets/trollies and are not dragged on floor?<br><br>Verify the condition on floor.

  • MUs bags and sacks are properly stacked on pallets with no threat of falling off?<br><br>Verify the condition on floor.

Sorting

  • L3.5 Sorted MUs are being received?<br><br>Check with LM Team

  • Manual Sorting is happening only on Hero Level/ Only Fine Sorting is done manually at Hub?<br><br>Check with Team and visually is 100% Sorting is happening manually then its a noncompliance

  • Only approved DH Chiefs + DH are entering the facility for Sorting?<br><br>Verify on ground if DH are the same as mentioned on the allowed DH list.

  • Incase wrong 3?5 clubbing MUs are recieved, email escalation is done to the Sort team?<br><br>Verify the escalation email.

  • Hub-to-Hub Quantum is less than 2% of total load?<br><br>Check historic dispatch capacity and H2H Load via email

  • For hub-to-hub movement proper emails is escalated?<br><br>Verify Email

Sorting - Package Handling

  • Are packages, boxes or cartons properly stacked on pallets and are not kept on floor?<br><br>Verify the condition on floor.

  • Are fragile packages (LED TV, Glass ) kept according to the correct orientation?<br><br>Check the fragile sticker arrow is facing up.

  • Packages, boxes or cartons are not thrown into the trolleys/cages?<br><br>Verify the condition on floor.

  • MU bags and sacks movement is done through pallets/trollies and are not dragged on floor?<br><br>Verify the condition on floor.

  • MUs bags and sacks are properly stacked on pallets with no threat of falling off?<br><br>Verify the condition on floor.

Outbound

  • Package are outbounded phsically, 1 by 1 by outbound processor while creating runsheet for DH?<br><br>Check if there virtual outbouding happening without physically counting the packages

  • Physical packages are checked by both dispatcher and delivery hero to reconcile count of packages in the run sheet?<br><br>Verify the condition on OB Station.

  • DH Perform route planning on table and no package sorting is done on floor?<br><br>Verify it on ground floor

  • Dex hero checks out his RS (Runsheet) before leaving the facility through LEX App?<br><br>Verify if the DH before exiting checks or not.

  • All calls are being made through VPABX?<br><br>Verify through LOP if the calls have been made or not, take 3 samples if 1 of it is NC mark NO. 77

  • All the Runsheet are dispatched before Dispatch SLA 11:00 AM<br><br>Check Physically and via LOP

Package Handling-Outbound

  • Are packages, boxes or cartons properly stacked on pallets and are not kept on floor?<br><br>Verify the condition on floor.

  • Are fragile packages kept according to the correct orientation?<br><br>Check the fragile sticker arrow is facing up.

  • Packages, boxes or cartons are not thrown into the trolleys/cages?<br><br>Verify the condition on floor.

  • MU bags and sacks movement is done through pallets/trollies and are not dragged on floor?<br><br>Verify the condition on floor.

  • MUs bags and sacks are properly stacked on pallets with no threat of falling off?<br><br>Verify the condition on floor.

DH

  • Is Rider sending amber alerts before delivery?<br><br>Interview DH, LOP. Within 1 Hour before Delivery Attempt

  • In case of a COD order, cash is collected before handing over the packages ?<br><br>If the "Open Rejects" cases are more than 10 on each hub daily highlight, check the SOP

  • In case of a (Non-COD) order, customer name,and Signature are taken on LEX App as E-POD if customer themselves receive the package?<br><br>Check through E-POD/LOP if the details and signature is taken.

  • In case of a (NON-COD) order, customer name, signature, CNIC 4 digits, and relation of recepient are taken on LEX App as EPOD if someone else receives the package on behalf of customer?<br><br>Check through LOP if the details and signature is taken, and CNIC details

Control Tower (CT POC/ Cashier)

  • In case of open reject package, LM hub sends an email for Customer Flaging and recording to CCT team?<br><br>Verify Email

  • Failed delivery reasons are being maintained by CT POC for failed delivery packages?<br><br>Verify the record and make sure it is being updated on daily basis

  • CT POC inquires the reason of rejection from DH and maintains the record by calling Customers?<br><br>DH performance is low, Check if CT POC verifies from the customers by calling them

Reverse Process

  • IVR hold/reject bins/trollies are correctly labelled?<br><br>Verify the seperate bin labelling on the hold, reschedule and reject bon/trollies

  • Correct packages are being put into the IVR Hold reject and reschedule bins?<br><br>Verify the status of the packaes in the bins matches that of the status in LOP

  • Reject tape is pasted on the Reject packages after validation from CCT team before sending it to relevant SC?<br><br>Verify if all the reject packages have reject tape

  • Failed Delivery Packages MU is created for respective Sort Center destination wise?<br><br>Check the destination Sort

  • FD (DRTV) packages are sent from the LM hubs to the SC within 12 hours?<br><br>Verify through LOP that the FD packages at the HUB donot have aging of more than 2 days.

  • For CR, FD, RTV Reject email is sent to SC team containing the MU# and TN count?<br><br>Verify physical receiving slip

  • For CR, FD, RTV Rejet, Receiving is taken on count of MUs on the transfer letter from the LH driver?<br><br>Verify Email

Package Handling-Reverse

  • Are packages, boxes or cartons properly stacked on pallets and are not kept on floor?<br><br>Verify the condition on floor.

  • Are fragile packages kept according to the correct orientation?<br><br>Verify the condition on floor.

  • Packages, boxes or cartons are not thrown into the trolleys/cages?<br><br>Verify the condition on floor.

  • MU bags and sacks movement is done through pallets/trollies and are not dragged on floor?<br><br>Verify the condition on floor.

  • MUs bags and sacks are properly stacked on pallets with no threat of falling off?<br><br>Verify the condition on floor.

Cash Handling

  • CT POC closes DH RS after reconciling it with the cash received?<br><br>Physically verify that the CT POC is only closing those Run Sheets for which cash has been submitted.

  • Cash officer will reconcile cash with delivery run sheet and check the amount against the packages delivered?<br><br>Verify if the cash collected by cash officer is same as the packages delivered by the DH.

RS Closure

  • Are Runsheets closed on the same day?<br><br>Check through LOP → LM → Post dispatch → Courier checking → Check in Status. Verify if completed the RS closed on same day if pending then not closed.

  • Are correct FD reasons selected by the DH?<br><br>Are the DH FD reason and CCT verdict the same. Check the G-Sheet

  • Is the Dex Hero App utilized properly?<br><br>Verify through shadow run.

Customer Return

  • CR Amber Alert is Sent before going for the package pick up?<br><br>Check through LOP if the Amber alerts were sent or not

  • All manual calls are being made through VPABX?<br><br>Check through LOP if the manual calls are made for the customer returns

  • Pickup hero calls the customer before picking the requested return parcel?<br><br>Check through LOP if Pickup Hero calls customer for the customer returns

Double Run

  • For Double Run 2 Runsheet are made?<br><br>LOP verification if 2 RS are made

  • For the Double Run DH are Clockin 2 time in morning and at 03:00 P?M? and for the 3rd Clockout?<br><br>Verify that double run DH are following this SOP, and check Attendance data

Scarp

  • Duplicate Packages have being sent in a dedicated MU to relevant Sort?<br><br>Check Physically and via LOP

  • Duplicate Packages email is sent for the movement of MU to relevant Sort?<br><br>Check Email

  • Abandoned Packages have being sent in a dedicated MU to relevant Sort?<br><br>Check Physically and via LOP

  • Abandoned Packages email is sent for the movement of MU to relevant Sort?<br><br>Check Email

  • Lost approved Packages have being sent in a dedicated MU to relevant Sort?<br><br>Check Physically and via LOP

  • Lost approved Packages email is sent for the movement of MU to relevant Sort?<br><br>Check Email

  • Unidentified Packages have being sent in a dedicated MU to relevant Sort?<br><br>Check Physically and via LOP

  • Unidentified approved Packages email is sent for the movement of MU to relevant Sort?<br><br>Check Email

Tagging Accuracy:

  • Verify that all packages have correct and clear tags indicating their category (e?g?, lost approved, delivered, duplicate, NSA, offline, CP, Scrap/Abandoned)?<br><br>Check Email

MU Creation Verification:

  • Ensure that separate MUs are created for each category with more than one package? For instance, confirm that 5 lost approved packages are grouped into a separate MU?<br><br>Check Physically and via LOP

Proper Labeling of MUs:

  • Check that each MU has a clear label with basic information, including origin, destination, and contents (e?g?, offline packages, lost approved, scrap, delivered duplicate)?<br><br>Check Physically and via LOP

Destination Clarity:

  • Ensure that the destination is clearly mentioned on each MU to facilitate correct routing and sorting?<br><br>Check Physically and via LOP

Segregation of Packages:

  • Verify that packages from last miles (lost approved, delivered, duplicate, NSA, offline) are segregated correctly and sent separately with proper tagging?<br><br>Check Physically and via LOP

Visual Inspection:

  • Conduct visual inspections to ensure that tags and labels are legible and securely attached to each package and MU?<br><br>Check Physically and via LOP

Record Keeping:

  • Check the records to ensure that all MUs and individual packages are logged with their respective details (category, origin, destination)?<br><br>Check Physically and via LOP

Handling of Offline Packages:

  • Confirm that offline packages are grouped and tagged correctly according to their category (last mile)<br><br>Check Physically and via LOP

Consistency in Tagging Format:

  • Ensure consistency in the format of tags and labels used across all packages and MUs for easy identification and sorting?<br><br>Check Physically and via LOP

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