DEX Hybride Audit-Checklist ("Facility Name")

Title Page

Auditor Name
Conducted on
Location
Facility Name

Inbounding - NB, SB, B, & SB

Are email escalation being done incase MUs with broken seals are received through LH? Verify the escalation email.
For seal to seal movement Virtual handover is given and confirmation via Email? Verify from team lead handover slip is given and Email confirmation is done.
FIFO is being maitained as per the SOP? (Incase of Backlog) Maintain FIFO with SOP Colour Coding? "Check from LOP>Parcel Management> Journey Tracking the aging of the Parcel/MU and its location and review the colour code from SOP. 1- Grey 2- Grass 3- Red"
All the packages, boxes and itmes recieved have been inbounded on the same day? Check if any packages on the floor have not been inbonded. Check throu LOP the status of the tracking. If not inbounded the status wil be inline haul
Is the inbounding being done at the package level for the bulky packages? Check the LOP for verification if packages are inbounded at the same timestamp or not. If timestamp is same for all then the packages were inbounded at MU level.
Receiving is provided on a physical manifest to LH Driver, and email acknowledgement is provided to respective sort center POC? Verify the physical manifest and the acknowledgemnt on mail.
Incase any damaged packages are recieved, email escalation to sort centre is done? (Flag raise in the LOP along with Proper Reason)? Check if email escalation for all the damaged packages on the floor have been made.
Is the damaged package form being filled and record available? Check the record of damaged packages and verify that the form for currenlty damages packages on the floor the record is available.
Physical Manifest of Transfer Letter have been filled properly? Check Transfer Letter LM Copy record
Record has been kept for Transfer Letter ? Check Transfer Letter record
Open MUs with broken seals have been escalated to relevant Sort via Email?

Inbound - Package Handling

Are packages, boxes or cartons properly stacked on pallets and are not kept on floor? Verify the condition on floor.
Are fragile packages kept according to the correct orientation? Check if the fragile sticker arrow is facing up.
Packages, boxes or cartons are not thrown into the trolleys/cages? Verify the condition on floor.
MU bags and sacks movement is done through pallets/trollies and are not dragged on floor? Verify the condition on floor.
MUs bags and sacks are properly stacked on pallets with no threat of falling off? Verify the condition on floor.

Sorting

Manual Sorting is happening only on Hero Level/ Only Fine Sorting is done manually at Hub? Check with Team and visually is 100% Sorting is happening manually then its a noncompliance
Only approved DH Chiefs + DH are entering the facility for Sorting? Verify on ground if DH are the same as mentioned on the allowed DH list.
Hub-to-Hub Quantum is less than 2% of total load? Check historic dispatch capacity and H2H Load via email
For hub-to-hub movement proper emails is escalated? Verify Email

Sorting - Package Handling

Are packages, boxes or cartons properly stacked on pallets and are not kept on floor? Verify the condition on floor.
Are fragile packages (LED TV, Glass ) kept according to the correct orientation? Check the fragile sticker arrow is facing up.
Packages, boxes or cartons are not thrown into the trolleys/cages? Verify the condition on floor.
MU bags and sacks movement is done through pallets/trollies and are not dragged on floor? Verify the condition on floor.
MUs bags and sacks are properly stacked on pallets with no threat of falling off? Verify the condition on floor.

Outbound

Package are outbounded phsically, 1 by 1 by outbound processor while creating runsheet for DH? Check if there virtual outbouding happening without physically counting the packages
Physical packages are checked by both dispatcher and delivery hero to reconcile count of packages in the run sheet? Verify the condition on OB Station.
DH Perform route planning on table and no package sorting is done on floor? Verify it on ground floor
Dex hero checks out his RS (Runsheet) before leaving the facility through LEX App? Verify if the DH before exiting checks or not.
All calls are being made through VPABX? Verify through LOP if the calls have been made or not, take 3 samples if 1 of it is NC mark NO. 77
All the Runsheet are dispatched before Dispatch SLA 11:00 AM Check Physically and via LOP

Package Handling-Outbound

Are packages, boxes or cartons properly stacked on pallets and are not kept on floor? Verify the condition on floor.
Are fragile packages kept according to the correct orientation? Check the fragile sticker arrow is facing up.
Packages, boxes or cartons are not thrown into the trolleys/cages? Verify the condition on floor.
MU bags and sacks movement is done through pallets/trollies and are not dragged on floor? Verify the condition on floor.
MUs bags and sacks are properly stacked on pallets with no threat of falling off? Verify the condition on floor.

DH

Is Rider sending amber alerts before delivery? Interview DH, LOP. Within 1 Hour before Delivery Attempt
In case of a COD order, cash is collected before handing over the packages ? If the "Open Rejects" cases are more than 10 on each hub daily highlight, check the SOP
In case of a (Non-COD) order, customer name,and Signature are taken on LEX App as E-POD if customer themselves receive the package? Check through E-POD/LOP if the details and signature is taken.
In case of a (NON-COD) order, customer name, signature, CNIC 4 digits, and relation of recepient are taken on LEX App as EPOD if someone else receives the package on behalf of customer? Check through LOP if the details and signature is taken, and CNIC details

Control Tower (CT POC/ Cashier)

In case of open reject package, LM hub sends an email for Customer Flaging and recording to Cashier/CCT team? Verify Email
Failed delivery reasons are being maintained by Cashier/CTPOCfor failed delivery packages? Verify the record and make sure it is being updated on daily basis
Cashier/CT POC inquires the reason of rejection from DH and maintains the record by calling Customers? DH performance is low, Check if Cashier/ CT POC verifies from the customers by calling them

Reverse Process

IVR hold/reject bins/trollies are correctly labelled? Verify the seperate bin labelling on the hold, reschedule and reject bon/trollies
Correct packages are being put into the IVR Hold reject and reschedule bins? Verify the status of the packaes in the bins matches that of the status in LOP
Reject tape is pasted on the Reject packages after validation from CCT team before sending it to relevant SC? Verify if all the reject packages have reject tape
Failed Delivery Packages MU is created for respective Sort Center destination wise? Check the destination Sort
FD (DRTV) packages are sent from the LM hubs to the SC within 12 hours? Verify through LOP that the FD packages at the HUB donot have aging of more than 2 days.
For CR, FD, RTV Reject email is sent to SC team containing the MU# and TN count? Verify physical receiving slip
For CR, FD, RTV Rejet, Receiving is taken on count of MUs on the transfer letter from the LH driver? Verify Email

Package Handling-Reverse

Are packages, boxes or cartons properly stacked on pallets and are not kept on floor? Verify the condition on floor.
Are fragile packages kept according to the correct orientation? Verify the condition on floor.
Packages, boxes or cartons are not thrown into the trolleys/cages? Verify the condition on floor.
MU bags and sacks movement is done through pallets/trollies and are not dragged on floor? Verify the condition on floor.
MUs bags and sacks are properly stacked on pallets with no threat of falling off? Verify the condition on floor.

Cash Handling

CT POC closes DH RS after reconciling it with the cash received? Physically verify that the CT POC is only closing those Run Sheets for which cash has been submitted.
Cash officer will reconcile cash with delivery run sheet and check the amount against the packages delivered? Verify if the cash collected by cash officer is same as the packages delivered by the DH.

RS Closure

Are Runsheets closed on the same day? Check through LOP → LM → Post dispatch → Courier checking → Check in Status. Verify if completed the RS closed on same day if pending then not closed.
Are correct FD reasons selected by the DH? Are the DH FD reason and CCT verdict the same. Check the G-Sheet
Is the Dex Hero App utilized properly? Verify through shadow run.

Customer Return

CR Amber Alert is Sent before going for the package pick up? Check through LOP if the Amber alerts were sent or not
All manual calls are being made through VPABX? Check through LOP if the manual calls are made for the customer returns
Pickup hero calls the customer before picking the requested return parcel? Check through LOP if Pickup Hero calls customer for the customer returns

Double Run

For Double Run 2 Runsheet are made? LOP verification if 2 RS are made
For the Double Run DH are Clockin 2 time in morning and at 03:00 P?M? and for the 3rd Clockout? Verify that double run DH are following this SOP, and check Attendance data

Scarp

Duplicate Packages have being sent in a dedicated MU to relevant Sort? Check Physically and via LOP
Duplicate Packages email is sent for the movement of MU to relevant Sort? Check Email
Abandoned Packages have being sent in a dedicated MU to relevant Sort? Check Physically and via LOP
Abandoned Packages email is sent for the movement of MU to relevant Sort? Check Email
Lost approved Packages have being sent in a dedicated MU to relevant Sort? Check Physically and via LOP
Lost approved Packages email is sent for the movement of MU to relevant Sort? Check Email
Unidentified Packages have being sent in a dedicated MU to relevant Sort? Check Physically and via LOP
Unidentified approved Packages email is sent for the movement of MU to relevant Sort? Check Email

Tagging Accuracy:

Verify that all packages have correct and clear tags indicating their category (e?g?, lost approved, delivered, duplicate, NSA, offline, CP, Scrap/Abandoned)? Check Email

MU Creation Verification:

Ensure that separate MUs are created for each category with more than one package? For instance, confirm that 5 lost approved packages are grouped into a separate MU? Check Physically and via LOP

Proper Labeling of MUs:

Check that each MU has a clear label with basic information, including origin, destination, and contents (e?g?, offline packages, lost approved, scrap, delivered duplicate)? Check Physically and via LOP

Destination Clarity:

Ensure that the destination is clearly mentioned on each MU to facilitate correct routing and sorting? Check Physically and via LOP

Segregation of Packages:

Verify that packages from last miles (lost approved, delivered, duplicate, NSA, offline) are segregated correctly and sent separately with proper tagging? Check Physically and via LOP

Visual Inspection:

Conduct visual inspections to ensure that tags and labels are legible and securely attached to each package and MU? Check Physically and via LOP

Record Keeping:

Check the records to ensure that all MUs and individual packages are logged with their respective details (category, origin, destination)? Check Physically and via LOP

Handling of Offline Packages:

Confirm that offline packages are grouped and tagged correctly according to their category (last mile) Check Physically and via LOP

Consistency in Tagging Format:

Ensure consistency in the format of tags and labels used across all packages and MUs for easy identification and sorting? Check Physically and via LOP