Title Page
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Audit Conductor Name
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Employee Name
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Employee Clock-in number
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Conducted on
Knowledge of Tools and Processes
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Can locate the "Dining Room Cheat Sheet"
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Has a strong knowledge of priority levels starting with the performing guest 1st needs such as refills, and when to take an order, etc.<br>- This is the point in which they should demonstrate their knowledge of the priorities on the cheat sheet. Use of the sheet is an approved technique for accomplishing this
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Knows how to clean a table area <br>- wipe entire table with wipes <br>- wipes under table topper and flower vase<br>- wipes off any residuals on table topper <br>- wipes any sauce or deposits existing on sides of table<br>- wipes chair/booth cushion and back<br>- wipes table and chair legs<br>- wipes booth crack<br>- resets the table correctly including details such as the table topper being on the correct picture
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Demonstrates working knowledge of floor cleaning priorities <br>Slow Period: Gets all items off floor and any spill staining or dark spots from shoes<br>Busy Period: Gets larger items off floor as needed until more help arrives or it slows down<br><br>Slow periods: Spends time cleaning around tables and chairs, around condiment bar, and front counter<br> - Pulls out MopIt or deeper cleaning tools if necessary
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Shows a sense of urgency in movement<br>- Should clean tables quickly<br>- Walk with pace<br>- empty trash and replace in an appropriate amount of time<br>- move quickly between table touch-ins<br>- etc.
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Understands tertiary goals and when to get to them<br>- vacuuming rugs<br>- windows<br>- play area<br>- condiment bar
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Changes trash cans according to procedure<br>- Uses rolling dolly (if applicable)<br>- Covers trash hole in dining room<br>- Ties off trash and places it in cart<br> * If cart is full, they place trash out of doorway and communicates with the kitchen a trash run is needed<br>- washes hands after replacing can
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Keeps high chairs clean and stocked with a placemat<br>
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Is aware of the restroom timer and cleans the restroom properly <br>- picks up debris on floor<br>- checks changing table<br>- cleans a dirty toilet<br>- checks sink counter<br>- checks mirror<br>- ensures soap, sanitizer, paper towels, and toilet tissue is stocked
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Finds opportunities to provide 2MS <br>Including: refills from table, trashing trays for guests, carrying trays for high needs guests, carrying out mints, making emotional connections, pepper for salads, etc.
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Has a posture of service and welcoming disposition. This includes greeting entering guests with a warm welcome and acknowledging guests they are in close proximity to
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Takes advantage of stagnant business and NEVER stands around doing nothing<br>* Their pace should be productive and full of energy (This is an eval standard all are graded on)
