Title Page
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Document No.
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TC Name
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Customer Advisor
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Shift
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Prepared by
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Date & Time
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The colleague called out the customers name and number?
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The colleague checked that the products given to the customer matched those on the invoice ?
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If the product was a power tool, the colleague opened the product and checked all components?
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The colleague ended the transaction with a friendly and polite farewell?
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Customer feedback
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Agreed actions
