Information

  • Area numbers

  • Month of Assessment

  • Distributors Name

  • Location
  • Conducted on

  • Assessors name

  • Personnel present other than the assessor.

1. Vacant DTs

  • 1.1 What was the percentage of the area covered for the previous month.

  • 1.2 If percentage covered is lower than 100% what is the plan for improvement?

  • 1.3 Is the distributor doing everything possible to avoid declaring vacant DTs?

2. Area checks

  • 2.1 Stock Pick Up/Delivery confirmation percentage, previous months percentage. 1 = 10%, 2 = 20%, etc

  • 2.2 Were there any issues with the deliverer confirmation web site reported.

  • 2.3 Area checked by the distributor as a percentage, previous months percentage. 1 = 10%, 2 = 20%, etc

  • 2.4 Is the distributor checking every DT at least once a month?

  • 2.5 How does this result compare to the previous assessment

  • 2.7 Were there any issues with the checking App/Link

3. Query management

  • 3.1 How many catalogue queries were on CSS?

  • 3.2 How does this compare to the previous assessment.

  • 3.3 How many newspaper queries were on CSS?

  • 3.4 How does this compare to the previous assessment.

  • 3.5 Are queries being submitted on time.

  • 3.6 Is the DAS being completed within the specified time frame?<br>Monday PM

  • 3.7 Was a service failure or dumping reported?

4. Returns Management

  • 4.1 Is the Stock returns form consistently completed on Streetlink?

  • 4.2 Is the monthly vacancy percentage relevant to the amount of stock being returned?

  • 4.3 If no what action is being taken to rectify?

  • 4.4 Are Stock discrepancies being reported promptly. (Unders-Overs)

5. Deliverer Recruiting

  • 5.1 How many deliverer enquiries have been received in the last four weeks?

  • 5.2 What percentage of deliverer enquiries were followed up? 1 = 10%, 2 = 20%, etc

  • 5.3 How many deliverers have been contracted?

  • 5.4 How many deliverers have left?

  • 5.5 Are there any deliverers approaching earnings of $10,000 that may require an ABN?

6. General

  • 6.1 Has the CW spend been zero for the previous 4 weeks?

  • 6.2 Is the CW spend for the area down from last week or zero?

  • 6.3 Is the distributor colour coding all stock?

  • 6.4 Is the distributor profile up to date?

7. Updates

  • 7.1 Have DTs that require amalgamation or amending been processed for change?

  • 7.2 Have new estates or developing areas been flagged for the next update?

  • 7.3 Are DT counts accurate or has a change request been submitted?

8. Safety

  • 8.1 Are you confident the stock storage area is safe? eg Trip hazards, overhanging trees, etc

  • 8.2 Has EVERY user of ANY of the following lifting devices, completed the SOP?<br>(forklift, walkie stacker and pallet jack)<br><br>

  • 8.3 Are all signed SOPs accessible and quickly available on request? <br><br><br>

  • 8.4 Photo of safety concern if required.

9. Follow up

  • 9.1 Have all issues from previous assessments been resolved?

  • 9.2 Are there any new issues you would like to highlight?

10. Assessment Comparison

  • 10.1 Is the total percentage of this assessment equal to or higher than the previous one?

  • 10.2 If No, what is the rectification plan?

Sign off

  • Distributor to sign.

  • Assessor to sign.

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