District Manager Store Visit

• Store

• Visit conducted by

• Date/ Time of visit

  Date

• Manager on duty

Store Experience

• Is there a good atmosphere in store?

  Yes

  No

• Is there adequate floor cover to engage all customers?

  Yes

  No

• Store Experience

• Connection 1: Welcome "Welcome to Allsaints"

  Exceptional

  Average

  Poor

  N/A

• Connection 2: Floor Service (Approach/ Passion/ Confidence)

  Exceptional

  Average

  Poor

  N/A

• Are customers being actively styled throughout the store?

  Yes

  Some

  No

  N/A

• Is there a stylist available to sell and advise on footwear?

  Yes

  No

  N/A

• Is there adequate seating available?

  Yes

  No

  N/A

• Connection 3: Fitting Room (Hosting/ Styling/ Knowledge)

  Exceptional

  Average

  Poor

  N/A

• Connection 4: Till Point "How was your experience in store today?" (Undivided / Efficient / Management follow up)

  Exceptional

  Average

  Poor

  N/A

• Are customers items being packed correctly at the till point?

  Yes

  No

  N/A

• Connection 5: CRM (100% / Positive delivery)

  Yes

  No

  N/A

• Connection 6: After Sales (Empathy / Positive / Resolved - Dignity)

  Exceptional

  Average

  Poor

  N/A

• Connection 7: Farewell "See you again soon" (Active / Engaging / Awareness)

  Exceptional

  Average

  Poor

  N/A

• Have the store received any customer feedback since the last visit?

• The feedback was mostly

  Positive

  Negative

• Discuss

Visual and Commercial

• Are the windows and mannequins on brand, is styling correct?

  Yes

  Some

  No

• Are we stopping customers in their tracks with great product merchandising?

  Yes

  Some

  No

• Has the store placed product using Pinball Wizard?

  Yes

  Some

  No

• Is there regular replen set up?

  Yes

  No

• Does the store have all top 100 available, if not has this been escalated?

  Yes

  No

• Visual and Commercial

• Are the windows clean?

  Yes

  No

• Are all window lights working correctly?

  Yes

  No

• Do the mannequins represent the product around them? SILIBI (See it Like it Buy it)

  Yes

  No

  N/A

• Are densities correct across fashion and essentials?

  Yes

  Some

  No

• Are the latest VM guidelines being followed?

  Yes

  Some

  No

The Team

• Are all team members aware of current incentives?

  Yes

  No

  N/A

• Are the team actively using all technology available? (Stock locator, maintenance etc)

  Yes

  Some

  No

  N/A

• Check the following weekends floor rotas, is the staffing adequate?

  Yes

  No

• The Team

• Was this mornings team brief engaging and informative?

  Yes

  No

  N/A

• Are the team's wardrobe and grooming standards in line with company expectation?

  Yes

  Some

  No

• What vacancies do the store currently have?

  Select Store Manager Assistant Manager Floor Manager Full Time Stylist Part Time Stylist

  • Store Manager
  • Assistant Manager
  • Floor Manager
  • Full Time Stylist
  • Part Time Stylist

• Details

• Do all managers and stylists have PDPs in place?

  Yes

  Some

  No

• Is there a plan in place to manage under performers?

  Yes

  Some

  No

• Are all personnel files upto date?

  Yes

  Some

  No

• Spot check a personnel file, are all relevant documents available?

  Select Right to work Contract Manual Handling Training Fire Health and Safety Training Ladder Training personal Safety Training

  • Right to work
  • Contract
  • Manual Handling Training
  • Fire Health and Safety Training
  • Ladder Training
  • personal Safety Training

• Does the store have any absence today?

  No

  Yes

• Is this longer than 4 weeks?

  Yes

  No

• Are there any outstanding ER cases?

• Details

• Has this been escalated to the HRBP?

Store Maintenance

• Store Maintenance

• Is the store temperature between 18-20 degrees?

  Yes

  No

• Has Emergency lighting been checked in the past month?

  Yes

  No

  N/A

• Are there any maintenance issues in store?

Maintenance Issue

• Type

  Select Furniture Lighting Tills Flooring Music White Goods Projector CCTV POD

  • Furniture
  • Lighting
  • Tills
  • Flooring
  • Music
  • White Goods
  • Projector
  • CCTV
  • POD

• Photo

  Media

• Details

• Has this issue been escalated?

• Date first escalated

  Date

Back Of House

• Is the stockroom set up in the right way, for speed and commerciality?

  Yes

  No

• Has the latest bulletin been read and have points been actioned?

  Yes

  Some

  No

• Are all lines on the shop floor?

  Yes

  No

• Back Of House

Stockroom

• Is it in size order?

  Yes

  Some

  No

• Spot check tagging, is it to company standard? (Location, not damaging product)

  Yes

  Some

  No

• Has there been a replen pulled today? Is it filed away and checked?

  Yes

  No

  N/A

• Is the faulty process being followed correctly?

  Yes

  No

  N/A

Admin

• Is the office door locked?

  Yes

  No

  N/A

• Are all cash handling processes double signed?

  Yes

  No

  N/A

• Are there any variances on previous days banking?

  Yes

  No

  N/A

• Have these been fully investigated and concluded?

  Yes

  No

  N/A

• Are personnel files in a locked cabinet?

  Yes

  No

Team Area

• Are team areas clean and looked after as you would at home?

  Yes

  No

• Are lockers being used?

  Yes

  Some

  No

• Are they locked?

  Yes

  Some

  No

• Are all notice boards upto date?

  Yes

  Some

  No

Profit Protection/ PCI

• Did a manager sign you into the building?

  Yes

  No

• Are team members using their own swipe cards?

  Yes

  No

  N/A

• Profit Protection/ PCI

• Are PCI documents in a locked cabinet?

  Yes

  No

• Is there any loose change around the till?

  No

  Yes

• Are there any unattended cards around the till area?

  No

  Yes

• Are all PDQ slips secured fully inside the till drawer?

  Yes

  No

• Are all team members on the till PCI trained?

  Yes

  No

  N/A

Health & Safety

• Have the store completed the daily, weekly, monthly health and safety checklist?

  Yes

  Some

  No

• Health & Safety

• Are all emergency exits clear?

  Yes

  No

• Spot check team member, do they know where the nearest emergency exit is located?

  Yes

  No

Store Performance

• Have you reviewed the store last visit?

• Have all points been actioned?

  Yes

  Some

  No

• Store Performance

• Is the store ahead of district trend week to date?

• Discuss

• Was the store ahead of district trend last week?

• Discuss

• Is the store ahead of district trend season to date?

• Discuss

• Have you reviewed the store Action Plan?

• Discuss

• Date of last review

  Date

External Market Place Observations

• External Market Place Observations

• Photo

  Media

• Photo

  Media

• Photo

  Media

• Discuss

Summary

• Summary of visit

• Follow up

  Date