Dixons Retail - Customer Satisfaction Survey

Store Details

• Audit Title

• Conducted on

  Date

• Select Cheltenham 0160 Stratford Upon Avon 0262 Witney 0328 Cheltenham PCW 0701 Oxford PCW 0704 Evesham 1603 Stratford Upon Avon 2009 Leamington Spa 2130 Coventry 2133 Nuneaton 2136 Redditch 2138 Oxford East 2156 Gloucester 2221 Coventry 2243 Worcester 2277 Cheltenham 2356 Rugby 2391 Oxford 2401 Banbury 2422 Gloucester 4802 Worcester 4835 Oxford City 2829

  • Cheltenham 0160
  • Stratford Upon Avon 0262
  • Witney 0328
  • Cheltenham PCW 0701
  • Oxford PCW 0704
  • Evesham 1603
  • Stratford Upon Avon 2009
  • Leamington Spa 2130
  • Coventry 2133
  • Nuneaton 2136
  • Redditch 2138
  • Oxford East 2156
  • Gloucester 2221
  • Coventry 2243
  • Worcester 2277
  • Cheltenham 2356
  • Rugby 2391
  • Oxford 2401
  • Banbury 2422
  • Gloucester 4802
  • Worcester 4835
  • Oxford City 2829

• Customer Surveyor

Questionnaire

• What was the purpose of your visit to our store today?

  Purchase

  Browsing

  Replacing

  Comparing Prices

• Did you find what you were looking for?

  Yes

  No

  N/A

Approach

• Were you approached by a colleague?

  Yes

  No

  N/A

• How quickly we're you approached?

  less than 1 minute

  1 - 5 minutes

  more than 5 minutes

Satisfaction

• Overall how satisfied we're you with the service you have received today?

  Very Satisfied

  Satisfied

  Neither

  Dissatisfied

  Very Dissatisfied

• What could we have done to make the service better?

• Do you feel the service was friendly & enthusiastic?

  Yes

  No

  N/A

• Was the colleague able to answer all your questions?

  Yes

  No

  N/A

• Was the colleague interested in finding the best product for your needs?

  Yes

  No

  N/A

• Was the colleague able to match the best product to match your needs?

  Yes

  No

  N/A

• Did the colleague help you choose the relevant accessories to get the most out of your product?

  Yes

  No

  N/A

• Do you feel you we're given sufficient time & attention?

  Yes

  No

  N/A

• We're you told about our great after sales services available?

  Yes

  No

  N/A

• Do you trust the advice given?

  Yes

  No

  N/A

• Did you feel pressured to make a purchase today?

  Yes

  No

  N/A

Store Standards

• Do you believe the store to be clean and tidy?

  Yes

  No

  N/A

• Would you shop here again?

  Yes

  No

  N/A

Questionnaire

• What was the purpose of your visit to our store today?

  Purchase

  Browsing

  Replacing

  Comparing Prices

• Did you find what you were looking for?

  Yes

  No

  N/A

Approach

• Were you approached by a colleague?

  Yes

  No

  N/A

• How quickly we're you approached?

  less than 1 minute

  1 - 5 minutes

  more than 5 minutes

Satisfaction

• Overall how satisfied we're you with the service you have received today?

  Very Satisfied

  Satisfied

  Neither

  Dissatisfied

  Very Dissatisfied

• What could we have done to make the service better?

• Do you feel the service was friendly & enthusiastic?

  Yes

  No

  N/A

• Was the colleague able to answer all your questions?

  Yes

  No

  N/A

• Was the colleague interested in finding the best product for your needs?

  Yes

  No

  N/A

• Was the colleague able to match the best product to match your needs?

  Yes

  No

  N/A

• Did the colleague help you choose the relevant accessories to get the most out of your product?

  Yes

  No

  N/A

• Do you feel you we're given sufficient time & attention?

  Yes

  No

  N/A

• We're you told about our great after sales services available?

  Yes

  No

  N/A

• Do you trust the advice given?

  Yes

  No

  N/A

• Did you feel pressured to make a purchase today?

  Yes

  No

  N/A

Store Standards

• Do you believe the store to be clean and tidy?

  Yes

  No

  N/A

• Would you shop here again?

  Yes

  No

  N/A

Questionnaire

• What was the purpose of your visit to our store today?

  Purchase

  Browsing

  Replacing

  Comparing Prices

• Did you find what you were looking for?

  Yes

  No

  N/A

Approach

• Were you approached by a colleague?

  Yes

  No

  N/A

• How quickly we're you approached?

  less than 1 minute

  1 - 5 minutes

  more than 5 minutes

Satisfaction

• Overall how satisfied we're you with the service you have received today?

  Very Satisfied

  Satisfied

  Neither

  Dissatisfied

  Very Dissatisfied

• What could we have done to make the service better?

• Do you feel the service was friendly & enthusiastic?

  Yes

  No

  N/A

• Was the colleague able to answer all your questions?

  Yes

  No

  N/A

• Was the colleague interested in finding the best product for your needs?

  Yes

  No

  N/A

• Was the colleague able to match the best product to match your needs?

  Yes

  No

  N/A

• Did the colleague help you choose the relevant accessories to get the most out of your product?

  Yes

  No

  N/A

• Do you feel you we're given sufficient time & attention?

  Yes

  No

  N/A

• We're you told about our great after sales services available?

  Yes

  No

  N/A

• Do you trust the advice given?

  Yes

  No

  N/A

• Did you feel pressured to make a purchase today?

  Yes

  No

  N/A

Store Standards

• Do you believe the store to be clean and tidy?

  Yes

  No

  N/A

• Would you shop here again?

  Yes

  No

  N/A

Questionnaire

• What was the purpose of your visit to our store today?

  Purchase

  Browsing

  Replacing

  Comparing Prices

• Did you find what you were looking for?

  Yes

  No

  N/A

Approach

• Were you approached by a colleague?

  Yes

  No

  N/A

• How quickly we're you approached?

  less than 1 minute

  1 - 5 minutes

  more than 5 minutes

Satisfaction

• Overall how satisfied we're you with the service you have received today?

  Very Satisfied

  Satisfied

  Neither

  Dissatisfied

  Very Dissatisfied

• What could we have done to make the service better?

• Do you feel the service was friendly & enthusiastic?

  Yes

  No

  N/A

• Was the colleague able to answer all your questions?

  Yes

  No

  N/A

• Was the colleague interested in finding the best product for your needs?

  Yes

  No

  N/A

• Was the colleague able to match the best product to match your needs?

  Yes

  No

  N/A

• Did the colleague help you choose the relevant accessories to get the most out of your product?

  Yes

  No

  N/A

• Do you feel you we're given sufficient time & attention?

  Yes

  No

  N/A

• We're you told about our great after sales services available?

  Yes

  No

  N/A

• Do you trust the advice given?

  Yes

  No

  N/A

• Did you feel pressured to make a purchase today?

  Yes

  No

  N/A

Store Standards

• Do you believe the store to be clean and tidy?

  Yes

  No

  N/A

• Would you shop here again?

  Yes

  No

  N/A

Questionnaire

• What was the purpose of your visit to our store today?

  Purchase

  Browsing

  Replacing

  Comparing Prices

• Did you find what you were looking for?

  Yes

  No

  N/A

Approach

• Were you approached by a colleague?

  Yes

  No

  N/A

• How quickly we're you approached?

  less than 1 minute

  1 - 5 minutes

  more than 5 minutes

Satisfaction

• Overall how satisfied we're you with the service you have received today?

  Very Satisfied

  Satisfied

  Neither

  Dissatisfied

  Very Dissatisfied

• What could we have done to make the service better?

• Do you feel the service was friendly & enthusiastic?

  Yes

  No

  N/A

• Was the colleague able to answer all your questions?

  Yes

  No

  N/A

• Was the colleague interested in finding the best product for your needs?

  Yes

  No

  N/A

• Was the colleague able to match the best product to match your needs?

  Yes

  No

  N/A

• Did the colleague help you choose the relevant accessories to get the most out of your product?

  Yes

  No

  N/A

• Do you feel you we're given sufficient time & attention?

  Yes

  No

  N/A

• We're you told about our great after sales services available?

  Yes

  No

  N/A

• Do you trust the advice given?

  Yes

  No

  N/A

• Did you feel pressured to make a purchase today?

  Yes

  No

  N/A

Store Standards

• Do you believe the store to be clean and tidy?

  Yes

  No

  N/A

• Would you shop here again?

  Yes

  No

  N/A