DLPM Holiday Visit 2013

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

LP Office Standards

• Is the detention area clear of all items that could be used as a weapon and is all furniture positioned to ensure the safety of the associates and detainees?

  Yes

  No

  N/A

• Are the LP Office File Cabinet and Locked Desk organized per office standardization brochure and the LP office clean and organized, CCTV equipment functional?

  Yes

  No

  N/A

Merchandise Protection and Physical Security / Safety

• Are the MPS and EAS tagging standards correctly executed (review D/5, 15, 18 & 38 and stores top shrink depts)? Validate the last completed audit vs current conditions.

  Yes

  No

  N/A

• Has the store completed a recent Layaway audit and are all packages accounted for and accurate? Is RTS current as per company guidelines?

  Yes

  No

  N/A

• Is all MPS/EAS equipment operational and are all related supplies stored in a centralized location? When applicable, is the store responding to and logging EAS alarms maintaining a 85% or better compliance? Is high risk back stock merchandise (including layaway) properly secured as per standard?

  Yes

  No

  N/A

• Are the EAS pedestals in working condition? If not functional, have they been entered into the break fix application?

  Yes

  No

  N/A

• Is the store conducting the alarm test each month, verifying through Protection 1 / TYCO Select, all issues/defective points called in to Protection 1 / TYCO for repair? If available review Protection 1 / TYCO select, are alarms set without bypass for all off hours?

  Yes

  No

  N/A

• Is the store properly securing high risk layaway merchandise? Is the layaway area maintained in a safe manner eliminating slip, trip and fall and other hazards?

  Yes

  No

  N/A

LP Processes

• Is the DSD area set up per established guidelines and window times? Are the sign in/out and discrepancy logs posted with 3 to 5 audits conducted weekly by LP? Are DSD vendor credits being processed in a timely manner?

  Yes

  No

  N/A

• Are the white lines free from obstruction, tin cats located at designated locations as indicated on the map/ sanitation guidelines adhered to in the K-cafe, self inspections completed by mgr. filed for review?

  Yes

  No

  N/A

• Are food items properly stored in the receiving area away from hazardous chemicals as not to cross contaminate or co-mingle products? Are near/outdated items being identified and handled properly by the store?

  Yes

  No

  N/A

• Is the store conducting jewelry and electronics audits 2 times weekly (3 times weekly in SFS)?

  Yes

  No

  N/A

• Is LP/Management following up on all discrepancies making the corrections in the CRT & filing reports?

  Yes

  No

  N/A

• Is LP/Management conducting the random under $599.99 audits of jewelry monthly with documentation filed in the jewelry binder?

  Yes

  No

  N/A

• Is the LPTL/LPM completing & verifying 3 refunds daily including layaway? Are refunds at an acceptable level and is the store following the refund policy?

  Yes

  No

  N/A

• Is the claims area current, processed daily, and supporting documentation attached to all claims merchandise? Review RGC summary report for opportunities /theft potential.

  Yes

  No

  N/A

• Is the LP team current on all traKKer alert research and responses? Has the store executed the required OCS Module?

  Yes

  No

  N/A

• Are there a minimum of 3 investigative folders actively being investigated by the LPTL/LPM with supporting documentation? Are key dept internals at an acceptable level?

  Yes

  No

  N/A

• Are all external case files complete including attached video for all apprehensions? Review policy points. Is the store meeting the key department external component as of the most recent LP metrics?

  Yes

  No

  N/A

• Does the store have a Shrink Strategy Action Plan that has been approved by the District LPM? Are the actions of the plan rated and updated with follow up notes as part of the monthly shrink meeting?

  Yes

  No

  N/A

• Are cash shortages at an acceptable level (0.024%) and researched / documented daily? Are cash drops being completed and register funds secured? Western Union / audit follow up completed?

  Yes

  No

  N/A

• Is the store conducting the Safety Inspection on a monthly basis, with all follow-up action items addressed and closed out?

  Yes

  No

  N/A

• Does the store have an APP for the current quarter that has been approved by the DLPM? Are actions from the plan being executed in the store?

  Yes

  No

  N/A

• Does the store conduct a Safety Team Meeting each month? Are meeting notes entered online? Are all MAR and LP accident investigations completed?

  Yes

  No

  N/A

• Is the Shrink and Safety Awareness Board posted, with all of the awareness materials updated for the current month?

  Yes

  No

  N/A

Staffing and Training

• LP Payroll: Is LP scheduling and using hours per plan? Are all LP positions filled (PT/FT)?

  Yes

  No

  N/A

• Are key depts like jewelry and electronics properly staffed and covered with Red Vests in use during key times and events?

  Yes

  No

  N/A

• Are all LP associates in position for 90 days or more fully certified, on boarding complete and properly coded?

  Yes

  No

  N/A

Action Plans

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  Media

Comments

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  Media

Visit Review

• Store Manager

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• LPTL/LPM

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