DM Operations - Internal BRT Health Check

The Voids report shows all voids performed.<br>• The report is checked daily to protect company funds and assets and to monitor what items are voided and why.<br>• All void items and void transactions appearing on the STAR report must be reviewed each day, including<br>weekends, patterns investigated and reasons identified.<br>All Voided Transactions<br>Any single units priced over $50<br>

Markdowns - <br>The Manual Price Override and RTC Report is actioned daily and used to review all items that have been reduced in price. Check to ensure all price reduced items are authorised and not being reduced without permission.<br>Review should include items that have excessive reductions, items continually reduced and operators with high quantity voids.<br>The % of markdown column should be viewed to identify items with any markdowns greater than the permitted percentage.<br>Investigations are to be completed for any markdowns greater than the permitted percentage for each category.<br>Markdowns greater than 25% of sale or Refund price<br>All Price Embedded (RTC)<br>

All refund transactions appearing on the STAR report must be reviewed each day, including weekends, thresholds investigated and reasons identified.<br>Refunds greater than $75 and multiple Refunds completed by a single Team Member in one shift<br><br>

No Sales -<br>Have no sales of 10 or more daily by operators in a intellisafe store or 5 or more in a store without intellisafes been documented and<br>investigated? Check previous week.<br>A No Sale would need to be investigated if one of the following occur<br>If a No Sale is followed by a void / refund or if a price inquiry is performed prior to a No<br>Sale - All Price Embedded (RTC)<br><br>

Unrecalled Saved Transactions- <br>Review for the last 2 Weeks.<br>Saved transactions are to be viewed and investigated by Store Management<br>This is to confirm that all stock from the unrecalled saved transaction(s) is located and appropriate action taken, i.e. saved transaction is voided and stock returned to shelf, etc.<br>During the overnight run, saved transactions that have not been recalled or closed will automatically be suspended in the system and no further action can be taken at store level<br>

The Voids report shows all voids performed.<br>• The report is checked daily to protect company funds and assets and to monitor what items are voided and why.<br>• All void items and void transactions appearing on the STAR report must be reviewed each day, including<br>weekends, patterns investigated and reasons identified.<br>All Voided Transactions<br>Any single units priced over $50<br>

Goodwill Gesture - <br>Are all Goodwill tender transactions reviewed and approved?

Have CIT reports been reviewed to ensure accuracy of cash collections received by Prosegur for the last 2 weeks?

Cash Variances - <br>Have all discrepancies +- $10 been investigated<br>Has the Register investigation checklist to be completed for discrepancies +-$50

EDGMS Discrepancies - <br>Have All Discrepancies been investigated

Petty Cash -<br>Purchases up to $50 (combined total spend) for all transactions in a single day to be approved by the Store Manager.<br>Purchases over $50 (combined total spend) to be approved by the Area Manager unless already company approved.<br>Purchases over $200 (combined total spend) to be approved by the State Manager unless already company approved.

Store Master Keys - <br>Have the Store Master keys been signed out by managers and the register stored in the safe?

Store Filing System - <br>Has the store set up a filing system to retain all finance and admin paperwork for the required period?

System Access - <br>System Access - Are all users in Office and Store Central still current for the store?

Safe Check Procedures - <br>Daily Safe declarations and weekly random management counts are conducted as per guidelines

Rostered Hours -<br>Do the hours recorded on the personal Roster/Contract agree to the scheduled and/or actual hours worked with documentation to authorise changes? Were variances documented on a Schedule adjustment sheet for the previous week?.

Schedule Adjustment Sheet - <br>Was the Schedule Adjustment sheet signed by the daily closing Manager to verify hours worked?

Contracts -<br>For WOW stores are Part time/Full time team members contracts in Success Factors correct to Kronos?<br>ALH contracts on File?

Do the current contracts match the hours rostered for the previous week? Review 6 team members.

Rosters -<br>Is there 2 weeks of rosters on display as per EBA award?

Salaried Team Member Roster -<br>Are all Salaried Team working to approved standard rosters that align to the General Retail Industry Award 2020 and contracts correct in Success Factors?

Are all Salaried team correctly clocking in and out at all times (minimum 90%)

Approved Manager -<br>Are Approved Managers rostered for all days?<br>Are Approved Managers Cards in the RSA Folder?<br>Is the duty manager sign current?

RSA - <br>Are all team members RSA certificates in the RSA folder?

Visa Requirements -<br>Any employee working on a visa, ensure the stated hours are worked as per the visa and a copy kept in their personal file.

Equipment Sign Off -<br>Have all team members been signed off on:<br>EPL:<br>Forklift/Pedestrian:<br>Baler:<br>Manual Pallet Jack:<br>Are authorized users list up to date? <br>

Orders By Expected Date<br>Is there no orders over 14 days overdue in the system

Open IBT's - <br>Review if there are any open IBT’s in the system. These should be reviewed in Store Central and investigated using the RF unit and cancelled or authorized.<br>

Stock on Hand Adjustment Log - <br>Has All Insurance, Out of Code, Theft and over $100 been investigated<br>

Close to Code -<br>Review Date Code procedures (Date code check schedule and out of code markdown report). Is the process implemented /<br> completed as per policy and Roster? Review previous week - is there any out of date on show?

Date Code Checking - Review 30 risk lines to ensure all are within date code.<br>

Gap Scan -<br>Has a gap scan been completed everyday for the past 7 days?<br>Have all actions been completed?<br>

Have all Gap Scan actions been completed?<br>

CLA Routines -<br>Is there evidence that the store is completing CLA weekly routines. Review SOH and MPL adjustment log for last week.

Alpha / Lex Capping - <br>Are all products listed in the top 30 high theft spirit lines capped?<br>

Is the store checking of Spirits and High Value lines on DC Loads.<br>

Did the store team complete the required cyclic stock take last week?

Price Integrity -<br>Check pricing integrity for 50 - 70 random lines across different categories and area's. Ensure Langton's / WOTW / Beer & Cider fridges are checked.

Fire Regulations -<br>Have fire extinguishers throughout the store been tested within the last 6 months?<br>Are Fire extinguishers kept free of obstructions at all times?

Are Fire extinguishers and hoses kept free of obstructions at all times?

Evacuation Drills - <br>Has the store completed the most recent evacuation drill as per safety pack requirements?

Pulse Incident Recording and Reporting - <br>Review the last 3 incidents - have the Actions tab been completed?

Do the incidents document the investigation team? Should be team member involved in the incident, a member of the Care<br>Team and a manager.<br>

Contractor Management -<br>Have the Work authority forms (WAF) been completed in accordance with the required procedure. - Check last 4 forms.<br>Have all Managers / Duty managers completed site access modules on success factors?<br>

Have all Managers / Duty managers completed Site Access modules on success factors?<br>

First Aid Requirements -<br>Review the store first aid attendants. Is the listing of first aid attendants and their certification current?

Store Safety -<br>Is the generator cage free of equipment and stock?

Is the key for the rear roller door taken out of control and door closed securely?

Is the store enforcing the 3 metre rule?

Is the area above the cool room fenced and gates locked?

Store Security -<br>Is the Fine Wine / Secure room locked up when not being accessed?

Are all the Hoops on displays locked?

Are all registers not being used secured with a register strap?

Has the safe combination been changed in the last 3 months or when a Manager left the store (including Duty Managers)?

Liquor Licensing -<br>Is required signage on display at the front of the store?<br>https://docs.google.com/document/d/1HuUlEpfCEYKlx7EWIsIWjnnwe_nYNxNOATQGH6q3S48/edit?usp=sharing