Q1 - Operations Best Practice Review

Information

Store:
Conducted on
Store Manager
Assistant Store Manager
Merchandise Department Manager
Customer Service Manager
Babies Department Manager
Seasonal / Additional Department Manager
Prepared by

Store Exterior

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Is the external / shop front area of the store clean, maintained and presentable? (10) - no excess cobwebs, graffiti, weeds, trolleys etc. - Windows are clean of dirt and sticky residue
External Signage correct and functioning correctly - Is the Store Planning advised shop front banner installed (VIP to be setup if no current banner issued) - No lights out on signage (sodexo notified if required) (10)
Insert image of Store Exterior including Store Signage

Front End

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Is the Catalogue Stand full, clean and maintained for ease of access? (20)
Store Directory stand is visible, in good condition with maps available? (5)
Z Frames are setup as per Store Planning layout? (5)
Are the EAS gate covers correct as per Store Planning requirements? (5)
Shopping baskets are available for Customer use? (20)
Are there adequete trolleys available for trade? (20)
Trolley Bay maintained and clean? (10) - no rubbish in or under trolleys & all in working order
Wire Bins are maintained and clean? (10) - no rubbish or excess dirt underneath and the base is clean
Is the Refunds Counter clean and housekeeping standards are maintained at the Register Area? (10) - underneath bins, behind signs, low height gondola's etc.
Is there evidence that RGD is being processed daily and no backlog of returns from prior days? (20)
Is the notice board up to date with correct TRU & BRU price match T&C's, and current Roto Apologies up to date? (10) - No out of date apologies or safety notices.
Are Register Operators calling for assistance at every opportunity to ensure queues are being managed appropriately? (20) - No unnecessary wait times for customers
Delivery / assembly prices and skn's are setup and available at every Register location? (10) - Laminated tickets, booklet or ticket packs - every register bay must have the above setup
Front End staff have full awareness of exits and EAS gates are being reacted to? (30)
Gift Card Stand and register locations are full and offer a variety of designs (20)
Is there evidence that Checklists are driving daily tasks at the Front End? (50) - Check 3 signed off items for compliance (1 must be housekeeping) - No checklist = 0 points
Is there evidence that Management are following-up checklists daily? (20) - Checklist must have Manager's signature on it and areas audited must be highlighted
Is the Schweppes fridge full and is there there a clear maintenance schedule? (10) - Maintenance schedule includes - Rotation of stock - Clean and dust free - both internal and external - Daily replenishment

Loyalty Program

Did the store achieve 50% conversion to sales or above on the last 'full week' VIP report? (50)
VIP Pamphlets are provided with every new VIP card given out (20) - Adequate supply of pamphlets setup with cards attached to be available at all registers.
Are the Operators talking to every customer about the VIP Club (20) - observe at least three transactions.

Front End Associate

Enter Associate's Name
Associate can explain as to when or why they would report an incident? (10) * Any sort of Staff Member injury (no matter how small or big) * Any sort of Customer injury (no matter how small or big) * Potential Hazard * Near Miss
Associate can explain 3 current items on White Board? (10)
Associate can explain the correct process on transacting a baby registry sale? (10)
Associate can explain three add on opportunities at the register? (10)
Associate can explain the process for redeeming VIP club points? (10)
Associate can explain the procedure for register accidental key press? (10) - e.g. double scan, cash instead of eft, cheque? - call supervisor or manager for assistance is the only correct answer.
Associate uniform complies with company policy? (20) * Clean TRU Polo Shirt * Lanyard with printed name (name must be correct) * Black dress Pants/Skirt * Black dress closed-heel Shoes (polishable) * No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

Salesfloor

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager

Merchandising For Sales

Does the feel of store upon entering engage the customer and resemble the current company strategy / theme from a CUSTOMER POINT OF VIEW? (30) - Pricing - Layout - Feel - Product - Current Promotional Activity
Does the front of store have an adequate mix of 'Advertised', 'Value/Clearance' and 'New' product, with all bins full? (50) - there is evidence that thought has gone in to refreshing the FOS weekly
Insert photo of FOS
Review two current items from the store planing bulletin for compliance (30) - Check current or previous week bulletin for task points and compliance.
Feature Wall is currently setup as scheduled and only include allocated vendor's stock? (50) - eg Lego does not have Funtastic Lego product etc. - 'Red Hot Deal' section MUST be compliant to layout (if sold out, email sent and alternate hot stock used) - Fullness level adequate - No empty sections
Insert photo of Feature Wall
Feature Areas are currently setup as scheduled and only include allocated ranges/stock? (50) - eg No residual stock from previous Feature Area still remaining - Fullness level adequate - No Empty Sections - signage is correct as per Store Planning
Does the store racetrack engage the customer and resemble the current company strategy / themes from a CUSTOMER POINT OF VIEW? (30) - Endcaps - Bulk Stacks - Wire Bins - Layout and Feel - Current Promotional Activity

Aisle 1

Enter aisle location / range
Check Aisle 1 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited aisle
Aisle 1 Front End Cap is full, priced, relevant and showing value? (10)
Insert photo of audited end cap

Aisle 2

Enter aisle location / range
Check Aisle 2 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited aisle
Aisle 2 Front End Cap is full, priced, relevant and showing value? (10)
Insert photo of audited end cap

Aisle 3

Enter aisle location / range
Check Aisle 3 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited aisle
Aisle 3 Front End Cap is full, priced, relevant and showing value? (10)
Insert photo of audited end cap

Aisle 4

Enter aisle location / range
Check Aisle 4 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited aisle
Aisle 4 Front End Cap is full, priced, relevant and showing value? (10)
Insert photo of audited end cap

Process

Is Recovery being actioned throughout the day and completed at the end of each day (30) - level 1 and 2 done as minimum - level 3 desirable - No build up of Reshop - Floor and aisles presented well at all times
Is the 'Customer Holds' area clean and maintained with no out of date holds present? (10)
No Salesfloor Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)
Overstocks stacked correctly and not posing any safety hazards? (20) - Oddments are minimal.
No trip hazards or safety risks on the sales shop floor at any stage during audit? (30) - All trip hazards should be removed from shop floor - Identified safety risks removed from harm to customers and staff
Is there evidence of the 5 metre rule being actioned consistently on the Salesfloor by both Management and Associate's? (30)
Have you observed the associate/s actively selling product? (30) - Using STAR training knowledge - communicating add-on sales - walking the customer to the product
*************************************************************************************
Evidence Supported Items
- May need additional material to support
Is there evidence the Side Cap specialist has been trained correctly? (30) - Check Quality of side caps including pricing and adjacencies. - Check fullness of side caps
Is there evidence of Night Fill feedback being provided to the DM the morning after each fill? (20) - ask the Department Manager what feedback has been received and when.

Salesfloor Associate

Enter Associate's Name
Associate can explain 3 current items on White Board? (10)
Is there evidence that Task Worksheets are being used in addition to Checklists? (20)
Associate can explain the correct procedure when using their box cutter? (5) - cut away from self - do not have attached to lanyard - modify for left hand use
Associate can explain as to when or why they would report an incident? (10) * Any sort of Staff Member injury (no matter how small or big) * Any sort of Customer injury (no matter how small or big) * Potential Hazard * Near Miss
Associate can explain the terms and conditions for a lay by setup? (10)
Associate can correctly name three categories and number relevant to their department? (10)
Associate uniform complies with company policy? (20) * Clean TRU Polo Shirt * Lanyard with printed name (name must be correct) * Black dress Pants/Skirt * Black dress closed-heel Shoes (polishable) * No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

Babies

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager

BRU Aisle 1

Enter aisle location / range
Check BRU aisle 1 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited BRU aisle 1

BRU Aisle 2

Enter aisle location / range
Check BRU aisle 2 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited BRU aisle 2

BRU Aisle 3

Enter aisle location / range
Check BRU Aisle 3 for Not On Shows (10) - items on overstocks (or storerooms) not represented within aisle
Check same aisle for Signage standards (10) - Valance / low height header signage matches items below - Finding Way signage - Aisle signage - no previous 'out of date' ROTO signage up - no current roto lines displayed without correct signage
Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3 - including clearance tie up.
Check same aisle for Merchandising standards (40) - Peg Lines - Categorisation - Space Allocation
Insert photo of audited BRU aisle 3
Is Recovery in BRU being actioned throughout the day and completed at the end of each day (30) - level 1 and 2 done as minimum - level 3 desirable - No build up of Reshop - Floor and aisles presented well at all times
Is the Apparel area presented to standard (10) - sized - level 1 and 2 recovery done as minimum - level 3 desirable
BRU samples in Baby Walkers/Entertainers are clean and in full working order? (10) - items are clean and operational with working batteries
Is the consumables area maintained and recovered to standard? (10)
Is the consumables area free from out of date product and there is evidence that Consumable products nearing expiry date are being marked down for quick sale? (10) - no product on show at full price within 3 weeks of expiry date
Are there hand baskets available for customer use in the Consumables aisle? (30)
Are there hand baskets available for customer use in the HBA aisle? (30)
Stock Up Essentials End Cap is setup and correct to current months layout? (10)
Are the coloured Special Order, Lay By, Sample Item tickets in use? (5)
Evidence of daily Ticket Tours. Are there any empty ticket packs, (check Temporary out of stock or Sample Item for sale tickets if none empty)? 50 points lost per incorrect ticket pack - up to 3
Empty Ticket Pack #1
Empty Ticket Pack #1 - Is this product in stock / available to purchase? (50) - Take Photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory
Is there another empty ticket pack? (100)
Empty Ticket Pack #2
Empty Ticket Pack #2 - Is this product in stock / available to purchase? (50) - Take photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory
Is there another empty ticket pack? (50)
Empty Ticket Pack #3
Empty Ticket Pack #3 - Is this product in stock / available to purchase? (50) - Take photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory
Baby Registry Desk is clean, tidy and clutter free, with supplies availble? (20) - No stock - No paperwork or printing backlog at desk
No BRU Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)
No trip hazards or safety risks on the BRU shop floor at any stage during audit? (30) - All trip hazards should be removed from shop floor - Identified safety risks removed from harm to customers and staff
Is there evidence of the 5 metre rule being actioned consistently in Babies by both Associate's and Management? (50)
Have you observed the associate/s actively selling product? (30) - Using STAR training knowledge - communicating add-on sales - walking the customer to the product
*************************************************************************************
Evidence Supported Items
- May need additional material to support
Are Stock Comparisons occurring, being actioned and filed? (100) - Check folder last 4 weeks - Check 3 new builds are on show and priced

Babies Associates

Enter Associate's Name
Associate can explain 3 current items on White Board? (10)
Is there evidence that Task Worksheets are being used in addition to Checklists? (20)
Associate can explain the correct procedure when using their box cutter? (5) - cut away from self - do not have attached to lanyard - modify for left hand use
Associate can explain the correct process for setting up a baby registry? (10)
Associate can explain the terms and conditions for a lay by setup? (10)
Associate can explain the BRU Price Match Policy? (10)
Associate uniform complies with company policy? (20) * Clean TRU Polo Shirt * Lanyard with printed name (name must be correct) * Black dress Pants/Skirt * Black dress closed-heel Shoes (polishable) * No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

Ticket

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Are the first 2 tiers of the bike rack full, clean and maintained? (30) - if sold, are the bikes pulled ready for assembly
Is there evidence that the store is collecting revenue for bike assemblies? (20) - adequate tickets available within Bike department
Display Powered Vehicles and Ride-On's samples are clean, accessible and POP Ticket Packs are uniform throughout department? (10) - 1 incorrect = 0 points
Housekeeping standards in Enviro/Outdoor are at an acceptable level? (10) - no rubbish - no damaged stock - no build up of mess - evidence of sweeping and dusting occuring
Display Enviro/Outdoor samples are clean, accessible and POP Ticket Packs are uniform throughout department? (10) - 1 incorrect = 0 points
Outdoor Fun Board is clean, presentable, maintained and does not have any missing plaque frames or inserts? (50)
Are the coloured Special Order, Lay By, Sample Item tickets in use? (5)
Evidence of daily Ticket Tours. Are there any empty ticket packs (check Temporary out of stock or Sample Item for sale tickets if none empty)? - 50 points lost per incorrect ticket pack - check up to 3
Empty Ticket Pack #1
Empty Ticket Pack #1 - Is this product in stock / available to purchase? (50) - Take photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory
Is there another empty ticket pack? (100)
Empty Ticket Pack #2
Empty Ticket Pack #2 - Is this product in stock / available to purchase? (50) - Take photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory
Is there another empty ticket pack? (50)
Empty Ticket Pack #3
Empty Ticket Pack #3 - Is this product in stock / available to purchase? (50) - Take photo / Enter SKN into field provided - RF Scan and physically check storeroom for inventory

Ticket Associate

Enter Associate's Name
Associate can explain 3 current items on White Board? (10)
Is there evidence that Task Worksheets are being used in addition to Checklists? (20)
Associate can explain correct process for accessing the back door for customer service or another reason? (10)
Associate can explain when the Bike Builder is in? (10) - should be a set day every week
Associate can correctly name three categories and number relevant to their department? (10)
Associate can explain the correct procedure when using their box cutter? (5) - cut away from self - do not have attached to lanyard - modify for left hand use
Associate can explain as to when or why they would report an incident? (10) * Any sort of Staff Member injury (no matter how small or big) * Any sort of Customer injury (no matter how small or big) * Potential Hazard * Near Miss
Associate uniform complies with company policy? (20) * Clean TRU Polo Shirt * Lanyard with printed name (name must be correct) * Black dress Pants/Skirt * Black dress closed-heel Shoes (polishable) * No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

Storeroom

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Is the external Loading Dock area free of bales, rubbish and damaged trolleys/fixtures etc.? (10)
Is there a splitting area in place with evidence that stock is being split correctly into categories? (100)
Is there order to the storeroom and is each category clearly defined for speed of service? (10)
Items with multiple boxes clearly marked with box numbers and skn (tramps, cots), stacked together. (30)
Ticket Items with multiple pieces per carton have clearly been labelled with qty using black texta. (30) - Check Car Seats, Umbrella strollers, playpens, Junior trampolines,
All Car seat boxes clearly labelled with the skn using black texta. (30)
All Stroller boxes clearly labelled with the skn using black texta. (30)
Is the bike assembly area clean and maintained? 10)
Is there evidence that the store is taking appropriate measures to source parts for or sell at a reduced price products that are missing parts? (20) - Check storeroom for boxes open or missing pieces and check follow-up
Is there evidence of each storeroom being swept and tidied regularly? (20 points for each storeroom)
(minimum of 2 brooms must be available in store)
add new storeroom for each location
Is there evidence of this storeroom being swept and tidied regularly? (20)
No Storeroom Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)
No trip hazards or safety risks in the storeroom at any stage during audit? (30) - All trip hazards should be removed from shop floor - Identified safety risks removed from harm to customers and staff
*************************************************************************************
Evidence Supported Items
- May need additional material to support
Is there evidence Self Service tickets have been printed for all received ticket lines on the same day as receiving? (50) - check RF stock sample report - check ticket qty of received item
Are Stock Comparisons occurring, Being actioned and filed? (100) - Check folder last 4 weeks - Check 3 new builds are on show and priced

Breakroom / Amenities

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager

Break Room

Microwave and other appliances clean and in working order? (5)
Fridge is clean and maintained? (5) - No out of date product
Most current Operations, Store Planning and LP Bulletins are made available in the break room? (10)
Whiteboard information is current and relevant? (10)
Is the roster posted in the Breakroom at least 2 weeks in advance? (20) - check dates printed

Amenities

Is the Cleaner's Room kept locked at all times? (10)
Is the room setup for the store team to quickly rectify a spill? (10)
Are the hygiene standards adequate in the Female Toilet? (10) (eg soap and toilet paper readily available)
Are the hygiene standards adequate in the Male Toilet? (10) (eg soap and toilet paper readily available)
Are the hygiene standards adequate in the Disabled Toilet? (10) (eg soap and toilet paper readily available)
Are the hygiene standards adequate in the Parent's Room? (10) (eg soap and toilet paper readily available)

Layby

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Are Lay by's being reconciled monthly as per sent reports? (50) - Check folder for compliance - comments included
Are cancelled lay by's being pulled and re-shopped as required? (30) - Check 3 lay by's from last cancelled report, One incorrect = No points.
Are lay by cancellations and finalisations being managed?
- Enter 4 different lay by's and check for active on the ISP. Answer below.
Scan / Enter lay by #1
Scan / Enter lay by #2
Scan / Enter lay by #3
Scan / Enter lay by #4
Are all above lay by's current and active? (100) - one incorrect = no points
Check there are no overdue laybys in the racking that have been finalised / cancelled? (20) - check dates in 2 bays for compliance
Is the Lay by area neat and organised and setup for maximum space and efficiency? (20)
Are Layby's being linked to the AS400 during the Customer's sale? (20) - Check ISP for any unlinked lay by's

Ship From Store

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Is the store managing their Ship From Store orders daily? (50) - Ensure orders have been processed everyday that week (Ops report)
Is the store only bouncing orders as a last resort? (30) - Check Bounce report for compliance
Staging area is controlled and no loose merchandise present? (10)
Has the store setup a storage box for supply of air cushions at the SFS area? (10) - With Air cushions available at all times.
Are there an adequate amount of supplies available? (three week's worth minimum) (10) - including, boxes, satchels, tape, packing slips.
Does the box size being used match the Pick Slip requested size? (10) - Check 1 order
Couriers are scanning the deliveries before leaving the store? (10)
Are the SFS audits up to date for the last two weeks? (10)

Loss Prevention Committee

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Has the LP Checklist been completed for the previous week? (10) - No follow-up email from Omar to store
Is the most recent pilferage amount displayed in the breakroom? (10)
Has there been a LP meeting in the last four weeks? (30) - minutes to be posted on the LP board in break room.
Is the Loss Prevention Committee up to date on the LP board? (10)
Tile Time is being conducted hourly (as a minimum) throughout duration of audit? (50) 1 missed Tile Time = 0 points

Work Health & Safety Committee

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Have the Monthly Safety Inspections been completed for the last month? (30)
Are SOP Sign Offs completed for the previous month as per the Safety Activities Schedule? (30)
Are SFG minutes completed for the previous month? (30)
Are there at least two first aid kits full and maintained within the store? (10) front of store and back of store.
Are SFG Members up to date on the notice board as identified on the evacuation plan? (10)
Are Fire Wardens up to date on the notice board as identified on the evacuation plan? (10)
Are First Aid Officers up to date on the notice board as identified on the evacuation plan? (10)

Store Management

Please select Manager Position responsible for category
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager

Manager's Office & Count Room

Is the Count Room neat and tidy and being used for intended purposes only? (10)
Is the Manager's Office clean, tidy and free of clutter? (20) - Including windows being free from hold slips, claim checks, notes etc.
Emergency contact numbers are available in the Office? (5) - IT out of hours contact - Sodexo emergency number - Emergency Services - Centre Security
Are there separate 'Opening & Closing' checklists in place with 2 employee signatures for both Opening and closing of store? (20)
Is there evidence that Manager's are using the diary? (50) - check points are been acknowledged and actioned
Are the Company Strategic Initiatives on display in the office? (10)
Is there evidence of the daily morning meeting occurring and a daily 'Allocation Sheet' in place displaying staff lunch breaks? (50)
Are full store critiques being actioned weekly by the Store Manager / Assistant Manager? (100) - 1 critique book for entire store - Book must be produced and evidence that last 4 weeks critiques have been completed - Department Manager's must be included in their department's walk
Is there evidence of stock requests being sent to Inventory Control with Buyer and RM CC'd? (10) - Manager to show email history
Has the store conducted a roto check on the morning of or night prior to launch and identified issues have been rectified? (50) (tick and flick)
Have the weekly Price Changes been actioned for current week? (100) - check 3 skns from each department - check for management audit
Does the store have a Price Changes Specialist clearly identifiable on their roster? (10)
Is there a specific Side Cap specialist rostered on current week? (10) - Must be highlighted in Scheduling Employees - Shifts must occur outside of trade or peak period hours.
Is there an adequate number Nightfills rostered per week? (100) - minimum 3 hour duration, commencement after trade. - A/B stores - minimum of 2 - C stores - minimum of 1
Has the store rostered BRU nightfill members for every nightfill? (20) - must be clearly identifiable and specifically for BRU only
Customer and Staff bag checks are being conducted? (20)
Is there evidence that the Management Meeting is being completed weekly? (100) - Meeting Minutes being kept and tasks delegated with completion dates? - Check previous 3 weeks via RM collation process
Is there evidence that the store has conducted an 'Best Practice Review' self audit for the relevant quarter? (100) - action plan must be completed

Recruitment / Rostering

Scheduling Employees is the only rostering tool being used? (20) - no adhoc spreadsheet used for costing roster - no Kronos for 'rostering'
Is there evidence that labour is being tracked daily? (20)

Management Knowledge

Please select Manager Position
- Store Manager
- Assistant Store Manager
- Customer Service Manager
- Merchandise Department Manager
- Babies Department Manager
- Seasonal / Additional Manager
Enter Manager's Name
Manager can explain alarm callout procedure? (10)
Manager can explain the S.T.A.R acronym? (10)
Manager can explain the current month's SOP sign-off? (10)
Manager can explain the top 10 Non Negotiable's relevant to their department? (30)

Sign Off

Auditors Signature
Manager's Signature

Q1 - Operations Best Practice Review

Go digital today!

Convert your paper checklists into digital forms

Loyalty Program

Front End Associate

Merchandising For Sales

Aisle 1

Aisle 2

Aisle 3

Aisle 4

Process

Salesfloor Associate

BRU Aisle 1

BRU Aisle 2

BRU Aisle 3

Babies Associates

Ticket Associate

Break Room

Amenities

Manager's Office & Count Room

Recruitment / Rostering

Related checklists

Q1 - Operations Best Practice Review

Free Q1 - Operations Best Practice Review Checklist

Go digital today!

Convert your paper checklists into digital forms

Loyalty Program

Front End Associate

Merchandising For Sales

Aisle 1

Aisle 2

Aisle 3

Aisle 4

Process

Salesfloor Associate

BRU Aisle 1

BRU Aisle 2

BRU Aisle 3

Babies Associates

Ticket Associate

Break Room

Amenities

Manager's Office & Count Room

Recruitment / Rostering

Related checklists