Q2 - Operations Best Practice Review

• Store:

• Conducted on

  Date

• Store Manager

• Assistant Store Manager

• Merchandise Department Manager

• Customer Service Manager

• Babies Department Manager

• Seasonal / Additional Department Manager

• Prepared by

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are the front of store stands setup correctly, clean and maintained for ease of access ? (10 points each)

• Catalogue stand (full)

• Store Directory Stand

• Z-Frames to store planning layout

• EAS Gate Covers

• Comments?

• Shopping baskets are available for Customer use? (20)

  Yes

  No

  N/A

• Trolley Bay is maintained and clean, with adequate trolleys available for the day's trade? (20)<br> - no rubbish in or under trolleys & all in working order

  Yes

  No

  N/A

• Is the Refunds Counter clean and housekeeping standards are maintained at the Register Area? (10)<br> - underneath bins, behind signs, low height gondola's etc.

  Yes

  No

  N/A

• Is there evidence that RGD is being processed daily and no backlog of returns from prior days? (20)

  Yes

  No

  N/A

• Is the notice board up to date with correct TRU & BRU price match T&C's, and current Roto Apologies up to date? (10)<br> - No out of date apologies or safety notices.

  Yes

  No

  N/A

• Is there evidence the Visitor sign-in log is being used correctly at all time, and inductions are up to date. (20)<br> - check recent sign in activity for compliance<br> - check induction log from 01 Jan (visitor inductions only valid until the end of each year)

  Yes

  No

  N/A

• Are Register Operators calling for assistance at every opportunity to ensure queues are being managed appropriately? (20)<br> - No unnecessary wait times for customers

  Yes

  No

  N/A

• Delivery / assembly prices and skn's are setup and available at every Register location? (10)<br> - Laminated tickets, booklet or ticket packs<br> - every register bay must have the above setup

  Yes

  No

  N/A

• Front End staff have full awareness of exits and EAS gates are being reacted to? (30)

  Yes

  No

  N/A

• Gift Card Stand and register locations are full and offer a variety of designs (20)

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks at the Front End? (50)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (20)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

• Is the Schweppes fridge full and is there there a clear maintenance schedule? (10)<br> - Maintenance schedule includes<br> - Rotation of stock<br> - Clean and dust free - both internal and external<br> - Daily replenishment

  Yes

  No

  N/A

• Is the confectionary area free from out of date product? (10)<br> - no product on show at full price within 3 weeks of expiry date

  Yes

  No

  N/A

• Is Re-Shop being maintained throughout the entire day? (10)

  Yes

  No

  N/A

Loyalty Program

• Did the store achieve 50% conversion to sales or above on the last 'full week' VIP report? (50)

  Yes

  No

  N/A

• Are the Operators talking to every customer about the VIP Club (20) <br> - observe at least three transactions.<br> - are pamphlets given with new cards?

  Yes

  No

  N/A

Front End Associate

• Enter Associate's Name

• Associate can explain as to when or why they would report an incident? (10)<br>* Any sort of Staff Member injury (no matter how small or big)<br>* Any sort of Customer injury (no matter how small or big)<br>* Potential Hazard<br>* Near Miss

  Yes

  No

  N/A

• Associate can explain 3 current items on White Board? (10)

  Yes

  No

  N/A

• Associate can explain the correct process on transacting a baby registry sale? (10)

  Yes

  No

  N/A

• Associate can explain three add on opportunities at the register? (10)

  Yes

  No

  N/A

• Associate can explain the process for redeeming VIP club points? (10)

  Yes

  No

  N/A

• Associate can explain when they would need to request a pull on their register (10).

  Yes

  No

  N/A

• Associate uniform complies with company policy? (20)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Merchandising For Sales

• Does the feel of store upon entering engage the customer and resemble the current company strategy / theme from a CUSTOMER POINT OF VIEW? (30)<br> - Pricing<br> - Layout<br> - Feel<br> - Product<br> - Current Promotional Activity

  Yes

  No

  N/A

• Does the front of store have an adequate mix of 'Advertised', 'Value/Clearance' and 'New' product, with all bins full? (50)<br> - there is evidence that thought has gone in to refreshing the FOS weekly

  Yes

  No

  N/A

• Insert photo of FOS

  Media

• Feature Wall is currently setup as scheduled and only include allocated vendor's stock? (50)<br> - eg Lego does not have Funtastic Lego product etc.<br> - 'Red Hot Deal' section MUST be compliant to layout (if sold out, email sent and alternate hot stock used)<br> - Fullness level adequate <br> - No empty sections

  Yes

  No

  N/A

• Insert photo of Feature Wall

  Media

• Feature Areas are currently setup as scheduled and only include allocated ranges/stock? (50)<br> - eg No residual stock from previous Feature Area still remaining<br> - Fullness level adequate <br> - No Empty Sections<br> - signage is correct as per Store Planning

  Yes

  No

  N/A

• Review two current items from the store planing bulletin for compliance (30)<br> - Check current or previous week bulletin for task points and compliance.

  Yes

  No

  N/A

• Does the store racetrack engage the customer and resemble the current company strategy / themes from a CUSTOMER POINT OF VIEW? (30)<br> - Endcaps<br> - Bulk Stacks<br> - Wire Bins<br> - Layout and Feel<br> - Current Promotional Activity

  Yes

  No

  N/A

Aisle 1

• Enter aisle location / range

• Check Aisle 1 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow / Lead in Bay (15)

• Space Allocation (15)

• Insert photo of audited aisle

  Media

• Aisle 1 Front End Cap is full, priced, relevant and showing value? (10)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Aisle 2

• Enter aisle location / range

• Check Aisle 2 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow / Lead in Bay (15)

• Space Allocation (15)

• Insert photo of audited aisle

  Media

• Aisle 2 Front End Cap is full, priced, relevant and showing value? (10)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Aisle 3

• Enter aisle location / range

• Check Aisle 3 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow / Lead in Bay (15)

• Space Allocation (15)

• Insert photo of audited aisle

  Media

• Aisle 3 Front End Cap is full, priced, relevant and showing value? (10)

  Yes

  No

  N/A

• Insert photo of audited end cap

  Media

Process

• Are shop presentation standards being maintained throughout the day? (20)<br> - Floor and aisles presented well at all times<br> - Recovered

  Yes

  No

  N/A

• Is the book aisle recovered and presented to standard? (20)

  Yes

  No

  N/A

• Are the Animal Alley and Licensed Plush aisles recovered and presented to standard? (20)

  Yes

  No

  N/A

• Is the 'Customer Holds' area clean and maintained with no out of date holds present? (10)

  Yes

  No

  N/A

• No Salesfloor Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)

  Yes

  No

  N/A

• Overstocks stacked correctly and not posing any safety hazards? (20)<br> - Oddments are minimal.

  Yes

  No

  N/A

• No trip hazards or safety risks on the sales shop floor at any stage during audit? (30)<br> - All trip hazards should be removed from shop floor<br> - Identified safety risks removed from harm to customers and staff

  Yes

  No

  N/A

• Is there evidence of the 5 metre rule being actioned consistently on the Salesfloor by both Management and Associate's? (30)

  Yes

  No

  N/A

• Have you observed the associate/s actively selling product? (30)<br> - Using STAR training knowledge<br> - communicating add-on sales<br> - walking the customer to the product

  Yes

  No

  N/A

• Is there evidence the Side Cap specialist has been trained correctly? (30)<br> - Check Quality of side caps including pricing and adjacencies.<br> - Check fullness of side caps

  Yes

  No

  N/A

• Is there evidence of Night Fill feedback being provided to the DM the morning after each fill? (20)<br> - ask the Department Manager what feedback has been received and when.

  Yes

  No

  N/A

Salesfloor Associate

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (10)

  Yes

  No

  N/A

• Is there evidence that Task Worksheets are being used in addition to Checklists? (20)

  Yes

  No

  N/A

• Associate can explain the correct procedure when using their box cutter? (5)<br> - cut away from self<br> - do not have attached to lanyard<br> - modify for left hand use

  Yes

  No

  N/A

• Associate can explain as to when or why they would report an incident? (10)<br>* Any sort of Staff Member injury (no matter how small or big)<br>* Any sort of Customer injury (no matter how small or big)<br>* Potential Hazard<br>* Near Miss

  Yes

  No

  N/A

• Associate can explain the terms and conditions for a lay by setup? (10)<br>

  Yes

  No

  N/A

• Associate can explain the TRU Price Match Policy? (10)

  Yes

  No

  N/A

• Associate can correctly name three categories and number relevant to their department? (10)<br>

  Yes

  No

  N/A

• Associate uniform complies with company policy? (20)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

BRU Aisle 1

• Enter aisle location / range

• Check BRU aisle 1 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow (15)

• Space Allocation (15)

• Insert photo of audited BRU aisle 1

  Media

BRU Aisle 2

• Enter aisle location / range

• Check BRU aisle 2 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow (15)

• Space Allocation (15)

• Insert photo of audited BRU aisle 2

  Media

BRU Aisle 3

• Enter aisle location / range

• Check BRU Aisle 3 for Not On Shows (10)<br> - items on overstocks (or storerooms) not represented within aisle

  Yes

  No

  N/A

• Check same aisle for Signage standards (10)<br> - Valance / low height header signage matches items below<br> - Finding Way signage<br> - Aisle signage<br> - no previous 'out of date' ROTO signage up<br> - no current roto lines displayed without correct signage

  Yes

  No

  N/A

• Check same aisle for Labelling - How many are missing or incorrect? (30) 10 points deducted for each up to 3<br> - including clearance tie up.

  Zero - Side is 100%

  One

  Two

  Three or More

  NA

• Check same aisle for Merchandising standards

• Peg Lines / Striping (15)

• Categorisation / Flow (15)

• Space Allocation (15)

• Insert photo of audited BRU aisle 3

  Media

• Is Recovery in BRU being actioned throughout the day and completed at the end of each day (30)<br> - level 1 and 2 done as minimum<br> - level 3 desirable<br> - No build up of Reshop<br> - Floor and aisles presented well at all times

  Yes

  No

  N/A

• Is the Apparel area presented to standard (10)<br> - sized<br> - level 1 and 2 recovery done as minimum<br> - level 3 desirable

  Yes

  No

  N/A

• BRU samples in Baby Walkers/Entertainers are clean and in full working order? (10)<br> - items are clean and operational with working batteries

  Yes

  No

  N/A

• Is the consumables area maintained and recovered to standard? (10)

  Yes

  No

  N/A

• Is the consumables area free from out of date product and there is evidence that Consumable products nearing expiry date are being marked down for quick sale? (30)<br> - no product on show at full price within 3 weeks of expiry date

  Yes

  No

  N/A

• Are there hand baskets available for customer use in the Consumables aisle? (20)

  Yes

  No

  N/A

• Are there hand baskets available for customer use in the HBA aisle? (20)

  Yes

  No

  N/A

• Stock Up Essentials End Cap is setup and correct to current months layout? (10)

  Yes

  No

  N/A

• Baby Registry Desk is clean, tidy and clutter free, with supplies availble? (20)<br>- No stock<br>- No paperwork or printing backlog at desk

  Yes

  No

  N/A

• No BRU Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)

  Yes

  No

  N/A

• No trip hazards or safety risks on the BRU shop floor at any stage during audit? (30)<br> - All trip hazards should be removed from shop floor<br> - Identified safety risks removed from harm to customers and staff

  Yes

  No

  N/A

• Is there evidence of the 5 metre rule being actioned consistently in Babies by both Associate's and Management? (50)

  Yes

  No

  N/A

• Have you observed the associate/s actively selling product? (30)<br> - Using STAR training knowledge<br> - communicating add-on sales<br> - walking the customer to the product

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks in Babies? (50)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (20)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

Evidence of Daily Ticket Maintenance.

• Are the coloured Special Order, Lay By, Sample Item tickets in use? (5)

  Yes

  No

  N/A

• Are you satisfied that ticket tours are occurring each day and as required? <br>If yes, check accuracy of three out of stock / display item ticket packs? (below) <br>40 points lost per incorrect ticket pack - up to 3

  Yes

  No

• Empty Ticket Pack #1

  Media

• Empty Ticket Pack #2

  Media

• Empty Ticket Pack #3

  Media

• Does Empty Ticket Pack #1 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

• Does Empty Ticket Pack #2 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

• Does Empty Ticket Pack #3 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

• Are Stock Comparisons occurring, being actioned and filed? (100)<br> - Check folder last 4 weeks<br> - Check 3 new builds are on show and priced

  Yes

  No

  N/A

Babies Associates

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (10)

  Yes

  No

  N/A

• Is there evidence that Task Worksheets are being used in addition to Checklists? (20)

  Yes

  No

  N/A

• Associate can explain the correct procedure when using their box cutter? (5)<br> - cut away from self<br> - do not have attached to lanyard<br> - modify for left hand use

  Yes

  No

  N/A

• Associate can explain the correct process for setting up a baby registry? (10)

  Yes

  No

  N/A

• Associate can explain the terms and conditions for a lay by setup? (10)<br>

  Yes

  No

  N/A

• Associate can explain the BRU Price Match Policy? (10)

  Yes

  No

  N/A

• Associate uniform complies with company policy? (20)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are the bike racks full, clean and maintained? (30)<br> - if sold, are the bikes pulled ready for assembly

  Yes

  No

  N/A

• Is there evidence that the store is collecting revenue for bike assemblies? (20)<br> - adequate tickets available within Bike department

  Yes

  No

  N/A

• Display Powered Vehicles and Ride-On's samples are clean, accessible and POP Ticket Packs are uniform throughout department? (10)<br> - 1 incorrect = 0 points

  Yes

  No

  N/A

• Housekeeping standards in Enviro/Outdoor are at an acceptable level? (10)<br> - no rubbish<br> - no damaged stock<br> - no build up of mess<br> - evidence of sweeping and dusting occuring

  Yes

  No

  N/A

• Display Enviro/Outdoor samples are clean, accessible and POP Ticket Packs are uniform throughout department? (10)<br> - 1 incorrect = 0 points

  Yes

  No

  N/A

• Are the blue Think Safe signs on display throughout the outdoor area's and clearly in view? (10)

  Yes

  No

  N/A

• Outdoor Fun Board is clean, presentable, maintained and does not have any missing plaque frames or inserts? (30)

  Yes

  No

  N/A

• Is there evidence that Checklists are driving daily tasks in Ticket? (50)<br> - Check 3 signed off items for compliance (1 must be housekeeping)<br> - No checklist or unsatisfactory completion = 0 points

  Yes

  No

  N/A

• Is there evidence that Management are following-up checklists daily? (20)<br> - Checklist must have Manager's signature on it and areas audited must be highlighted

  Yes

  No

  N/A

Evidence of Daily Ticket Maintenance.

• Are the coloured Special Order, Lay By, Sample Item tickets in use? (5)

  Yes

  No

  N/A

• Are you satisfied that ticket tours are occurring each day and as required? <br>If yes, check accuracy of three out of stock / display item ticket packs? (below) <br>40 points lost per incorrect ticket pack - up to 3

  Yes

  No

• Empty Ticket Pack #1

  Media

• Empty Ticket Pack #2

  Media

• Empty Ticket Pack #3

  Media

• Does Empty Ticket Pack #1 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

• Does Empty Ticket Pack #2 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

• Does Empty Ticket Pack #3 have stock available to purchase? (ticket pack is incorrect) (40)

  No

  Yes

  N/A

Ticket Associate

• Enter Associate's Name

• Associate can explain 3 current items on White Board? (10)

  Yes

  No

  N/A

• Is there evidence that Task Worksheets are being used in addition to Checklists? (20)

  Yes

  No

  N/A

• Associate can explain correct process for accessing the back door for customer service or another reason? (10)

  Yes

  No

  N/A

• Associate can explain when the Bike Builder is in? (10)<br> - should be a set day every week

  Yes

  No

  N/A

• Associate can correctly name three categories and number relevant to their department? (10)<br>

  Yes

  No

  N/A

• Associate can explain the correct procedure when using their box cutter? (5)<br> - cut away from self<br> - do not have attached to lanyard<br> - modify for left hand use

  Yes

  No

  N/A

• Associate can explain as to when or why they would report an incident? (10)<br>* Any sort of Staff Member injury (no matter how small or big)<br>* Any sort of Customer injury (no matter how small or big)<br>* Potential Hazard<br>* Near Miss

  Yes

  No

  N/A

• Associate uniform complies with company policy? (20)<br>* Clean TRU Polo Shirt<br>* Lanyard with printed name (name must be correct)<br>* Black dress Pants/Skirt<br>* Black dress closed-heel Shoes (polishable)<br>* No jackets/cardigans being worn (a long sleeve t-shirt underneath their TRU shirt in either matching to the T Shirt, White or Black or a TRU vest is allowed)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Is the external Loading Dock area free of bales, rubbish and damaged trolleys/fixtures etc.? (10)

  Yes

  No

  N/A

• Is there a splitting area in place with evidence that stock is being split correctly into categories? (100)

  Yes

  No

  N/A

• Is there evidence that manifests are being correctly used and highlighted items have been identified? (30)

  Yes

  No

  N/A

• Items with multiple boxes clearly marked with box numbers and skn (tramps, cots), stacked together. (30)<br> - One missed = Zero Points

  Yes

  No

  N/A

• Ticket Items with multiple pieces per carton have clearly been labelled with qty using black texta. (30)<br>- Check Car Seats, Umbrella strollers, playpens, Junior trampolines,

  Yes

  No

  N/A

• All Car seat boxes clearly labelled with the skn using black texta. (30)<br> - One missed = Zero Points

  Yes

  No

  N/A

• All Stroller boxes clearly labelled with the skn using black texta. (30)<br> - One missed = Zero Points

  Yes

  No

  N/A

• Are all relevant items racked away correctly with arrows up ? (25 points each)

• Cots / Wooden Furniture

• Gym Sets / Outdoor Product

• Layby Racking

• Comments?

• Has safety been prioritised when storing product in the racking / storerooms? (40)<br>E.G.<br> - No two person lift items unnecessarily stored on the top level of racking<br> - Items are stacked safely with no risk of falling.

  Yes

  No

  N/A

• Is the bike assembly area clean and maintained? (10)

  Yes

  No

  N/A

• Is there evidence that the store is taking appropriate measures to source parts for or sell at a reduced price products that are missing parts? (20)<br> - Check storeroom for boxes open or missing pieces and check follow-up<br>

  Yes

  No

  N/A

• Is there evidence of each storeroom being swept and tidied regularly? (20 points for each storeroom)
  (minimum of 2 brooms must be available in store)
  add new storeroom for each location

Storeroom

• Is there evidence of this storeroom being swept and tidied regularly? (20)

  Yes

  No

• No Storeroom Fire Extinguishers or Exits blocked or obstructed at any stage during audit? (30)

  Yes

  No

  N/A

• No trip hazards or safety risks in the storeroom at any stage during audit? (30)<br> - All trip hazards should be removed from shop floor<br> - Identified safety risks removed from harm to customers and staff<br> - e.g. Strapping from Trampolines, loose sand, etc...

  Yes

  No

  N/A

• Is there evidence Self Service tickets have been printed for all received ticket lines on the same day as receiving? (50)<br> - check RF stock sample report<br> - check ticket qty of received item

  Yes

  No

  N/A

• All received pallet deliveries have been scanned in correctly? (20)<br>(Check on ISP for any overdue deliveries not scanned in)

  Yes

  No

  N/A

• Are Stock Comparisons occurring, Being actioned and filed? (100)<br> - Check folder last 4 weeks<br> - Check 3 new builds are on show and priced

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Break Room

• Microwave and other appliances clean and in working order? (10)

  Yes

  No

  N/A

• Fridge is clean and maintained? (10)<br>- No out of date product

  Yes

  No

  N/A

• Tea and Coffee making facilities and supplies are available for staff? (10)<br> - including in-date Milk.

  Yes

  No

  N/A

• Most current Operations, Store Planning and LP Bulletins are made available in the break room? (10)

  Yes

  No

  N/A

• Whiteboard information is current and relevant? (10)

  Yes

  No

  N/A

• Is the roster posted in the Breakroom at least 2 weeks in advance? (20)<br> - check dates printed

  Yes

  No

  N/A

• Lighting is adequate in Break Room? (10)

  Yes

  No

  N/A

Amenities

• Is the Cleaner's Room kept locked at all times? (10)

  Yes

  No

  N/A

• Is the room setup for the store team to quickly rectify a spill? (10)

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Female Toilet? (10)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Male Toilet? (10)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Disabled Toilet? (10)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Are the hygiene standards adequate in the Parent's Room? (10)<br> - soap and toilet paper readily available<br> - all fixtures are functioning correctly

  Yes

  No

  N/A

• Lighting is adequate in all bathrooms and cleaners room? (10)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are Lay by's being reconciled monthly as per sent reports? (50)<br>- Check folder for compliance - comments included

  Yes

  No

  N/A

• Are cancelled lay by's being pulled and re-shopped as required? (30)<br>- Check 3 lay by's from last cancelled report, One incorrect = No points.

  Yes

  No

  N/A

• Are lay by cancellations and finalisations being managed?
  - Enter 4 different lay by's (check for earliest setup dates) and check for active on the ISP. Answer below.

• Scan / Enter lay by #1

• Scan / Enter lay by #2

• Scan / Enter lay by #3

• Scan / Enter lay by #4

• Are all above lay by's current and active? (100)<br>- one incorrect = no points

  Yes

  No

  N/A

• Have all Lay By's correctly being racked and organised by last digit of lay by number as per instruction manual? (50)<br>- not alphabetical<br>- not pick up date

  Yes

  No

  N/A

• Is the Lay by area neat and organised and setup for maximum space and efficiency? (20)

  Yes

  No

  N/A

• Are Lay by's being linked to the AS400 during the Customer's sale? (20)<br> - Check ISP for any unlinked lay by's

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Is the store managing their Ship From Store orders daily? (50)<br> - Ensure orders have been processed everyday that week (Ops report)<br> - Store is only bouncing orders as a last resort

  Yes

  No

  N/A

• Staging area is controlled and no loose merchandise present? (10)

  Yes

  No

  N/A

• Has the store setup a storage box for supply of air cushions at the SFS area? (10)<br>- With Air cushions available at all times.

  Yes

  No

  N/A

• Are there an adequate amount of supplies available? (three week's worth minimum) (10)<br> - including, boxes, satchels, tape, packing slips.

  Yes

  No

  N/A

• Does the box size being used match the Pick Slip requested size? (10)<br> - Check 1 order

  Yes

  No

  N/A

• Couriers are scanning the deliveries before leaving the store? (10)

  Yes

  No

  N/A

• Are the SFS audits up to date for the last two weeks? (10)

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Has the LP Checklist been completed for the previous week? (10)<br> - No follow-up email from Omar to store

  Yes

  No

  N/A

• Is the most recent pilferage amount displayed in the breakroom? (10)

  Yes

  No

  N/A

• Has there been a LP meeting in the last four weeks? (30)<br> - minutes to be posted on the LP board in break room.

  Yes

  No

  N/A

• Is the Loss Prevention Committee up to date on the LP board? (10)

  Yes

  No

  N/A

• Tile Time is being conducted hourly (as a minimum) throughout duration of audit? (50)<br>1 missed Tile Time = 0 points

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Are SOP Sign Offs completed for the previous month as per the Safety Activities Schedule? (30)

  Yes

  No

  N/A

• Have SFG meeting and inspections being completed for the previous month? (40)

  Yes

  No

  N/A

• Are there at least two first aid kits full and maintained within the store? (10)<br> front of store and back of store.

  Yes

  No

  N/A

• Are SFG Members, Fire Wardens and First Aid Officers up to date on the evacuation plan? (10)

  Yes

  No

  N/A

• Is the Fire evacuation plan clearly with in view? (10)

  Yes

  No

  N/A

• No ladders are on the shop floor at any stage during the audit during trade? (50)<br>1 ladder = 0 points

  Yes

  No

  N/A

• Please select Manager Position responsible for category

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

Manager's Office & Count Room

• Is the Count Room neat and tidy and being used for intended purposes only? (10)

  Yes

  No

  N/A

• Is the Manager's Office clean, tidy and free of clutter? (20)<br> - Including windows being free from hold slips, claim checks, notes etc.

  Yes

  No

  N/A

• Emergency contact numbers are available in the Office? (5)<br> - IT out of hours contact<br> - Sodexo emergency number<br> - Emergency Services<br> - Centre Security

  Yes

  No

  N/A

• Are there separate 'Opening & Closing' checklists in place with 2 employee signatures for both Opening and closing of store? (20)

  Yes

  No

  N/A

• Is there evidence that Manager's are using the diary? (50)<br> - check points are been acknowledged and actioned

  Yes

  No

  N/A

• Is there evidence of the daily morning meeting occurring and a daily 'Allocation Sheet' in place displaying staff lunch breaks? (50)

  Yes

  No

  N/A

• Are full store critiques being actioned weekly by the Store Manager / Assistant Manager? (100)<br> - 1 critique book for entire store<br> - Book must be produced and evidence that last 4 weeks critiques have been completed<br> - Department Manager's must be included in their department's walk

  Yes

  No

  N/A

• Is there evidence of stock requests being sent to Inventory Control with Buyer and RM CC'd? (10)<br> - Manager to show email history

  Yes

  No

  N/A

• Has the store conducted a roto check on the morning of or night prior to launch and identified issues have been rectified? (50)<br>(tick and flick)

  Yes

  No

  N/A

• Have the weekly Price Changes been actioned for current week? (100)<br> - check 3 skns from each department<br> - check for management audit

  Yes

  No

  N/A

• Is there a specific Side Cap specialist rostered on current week? (10)<br> - Must be highlighted in Scheduling Employees<br> - Shifts must occur outside of trade or peak period hours.

  Yes

  No

  N/A

• Is there an adequate number Nightfills rostered per week? (100)<br> - minimum 3 hour duration, commencement after trade.<br> - A/B stores - minimum of 2<br> - C stores - minimum of 1<br>

  Yes

  No

  N/A

• Has the store rostered BRU nightfill members for every nightfill? (20)<br> - must be clearly identifiable and specifically for BRU only

  Yes

  No

  N/A

• Have you witnessed customer and staff bag checks being conducted throughout the day? (20)

  Yes

  No

  N/A

• Is there evidence that the Management Meeting is being completed weekly? (100)<br> - Meeting Minutes being kept and tasks delegated with completion dates?<br> - Check previous 3 weeks via Area Manager collation process

  Yes

  No

  N/A

• Is there evidence that the store has conducted a 'Best Practice Review' self audit for the relevant quarter? (100)<br> - action plan must be completed

  Yes

  No

  N/A

Recruitment / Rostering

• Scheduling Employees is the only rostering tool being used? (20)<br> - no adhoc spreadsheet used for costing roster<br> - no Kronos for 'rostering'

  Yes

  No

  N/A

• Is there evidence that labour is being tracked daily? (20)

  Yes

  No

  N/A

• Please select Manager Position

  Select Store Manager Assistant Store Manager Customer Service Manager Merchandise Department Manager Babies Department Manager Seasonal / Additional Manager

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager
  • Merchandise Department Manager
  • Babies Department Manager
  • Seasonal / Additional Manager

• Enter Manager's Name

• Manager can explain alarm callout procedure? (10)

  Yes

  No

  N/A

• Manager can explain the S.T.A.R acronym? (10)

  Yes

  No

  N/A

• Manager can explain the current month's SOP sign-off? (10)

  Yes

  No

  N/A

• Manager can explain the top 10 Non Negotiable's relevant to their department? (30)

  Yes

  No

  N/A

• Manager can list the SFG members and two items from the last meeting? (20)

  Yes

  No

  N/A

• Manager can summarise the BRU strategy for FY16? (20)

  Yes

  No

  N/A

• Manager can summarise the TRU strategy for FY16? (20)

  Yes

  No

  N/A

• Auditors Signature

  Sign

• Manager's Signature

  Sign