Title Page
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Store Number
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Store Name
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Store Manager
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Shrinkage Result FY16
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Conducted on
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Prepared by
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Follow Up Date
Front of Store
1. Front of Store
1.1 E.A.S. Systems
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Has the "Weekly EAS Test Log" completed, tested and recorded daily?
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Action Completion date
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Are EAS alarms being acknowledged?<br>Ask 2 team members what they would do if the EAS alarm is activated
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Action Completion date
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Are detaches available for removal of Lexcaps at each register? Are they secure?
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Action Completion date
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Are all customer entry gates operating correctly? (wanzel/auto gates)
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Action Completion date
1.2 Registers
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Are all unattended registers secure with a belt? If no belt, select N/A.
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Action Completion date
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Are the registers including the Kiosk, free from all team member belongings?
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Action Completion date
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Are cigarette cabinets locked when not in use?
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Action Completion date
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Check visitors book. Is there evidence of guests signing in and out correctly?
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Action Completion date
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Do all team member purchases have the receipt attached to the product as per process?
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Action Completion date
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Is the authorised cash limit ($1500) on registers being followed as per process?
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Action Completion date
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Pull all register drawers out. Are they free of any cash?
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Action Completion date
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Are spot checks completed on all operated registers two times per day as per process?
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Action Completion date
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Are the register keys secured and not left unattended?
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Action Completion date
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Are the daily register markdowns reviewed, actioned and appropriately followed up as per process?
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Action Completion date
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Are the daily voids and refunds reviewed, actioned and appropriately followed up as per process?
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Action Completion date
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Are the daily no sales, spot check summary and pick up & change report reviewed, actioned and appropriately followed up as per process?
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Action Completion date
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Are the unrecalled saved transactions reviewed, actioned and appropriately followed up as per process?
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Action Completion date
1.3 Customer Transactions
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Are team members completing item counts when processing transactions at the registers?
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Action Completion date
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Is there eye contact between the team member and the customer when serving at the registers?
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Action Completion date
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Ask a team member to explain the bag check process. Did they answer correctly?
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Action Completion date
1.4 Click and Collect
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Is the picking of stock accurate?
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Action Completion date
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Observe a Click and Collect transaction. Is it being completed correctly as per the process?
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Action Completion date
Product Security
2. Product Security
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Is the Lexcap process being adhered to, including off location displays?
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Action completion date
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Is there an allocated storage place at the registers for detached Lexcaps?
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Action completion date
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Are glass cabinets secured?
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Action completion date
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Test wine hoop locks and/or prolocs. Are they in good working order?
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Action completion date
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Are the keys to the cabinets and hoops secured by a team member
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Action completion date
Stockroom
3. Stockroom
3.1 Receiving
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Are security seals on the truck being checked by team member and reconciled to the paper work prior to the seals being broken?
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Action completion date
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Review the receiving process visually or via CCTV. Are the number of pallets being reconciled to the delivery docket?
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Action completion date
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Is the DC load received in full?
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Action completion date
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Review IBT's in ISIS. Are these up to date?
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Action completion date
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Is the stockroom key secured and not left in the roller door unattended?
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Action completion date
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Is the roller door down and locked when not in use?
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Action completion date
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Review orders by expected date - Are all orders within 2 weeks?
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Action completion date
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Are drivers/couriers and visitors not loitering within the stockroom?
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Action completion date
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Are keys/pin codes only assigned to authorised team members within the stockroom?
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Action completion date
3.2 High Risk Stock
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Is the fine wine/security room locked and secured when unattended?
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Action completion date
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Are the keys to the fine wine/security room secured at all times?
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Action completion date
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Is security stock not being left unsecured in the stockroom? Example, high end wines/spirits and cigarettes
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Action completion date
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Are tasting bottles recorded, secured and maintained?
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Action completion date
3.3 Stockroom General
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Is the outside dock area and store perimeter free from fire hazards including pallets, cardboard bales and plastic?
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Action completion date
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Have all invoices been received and stamped appropriately?
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Action completion date
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Is the cleaning area clear of all breakages?
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Action completion date
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Is the general waste bin locked?
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Action completion date
Administration
4. Administration
4.1 Cash Office
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Are authorised key holders only accessing the cash office?
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Action completion date
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Is the cash office free of all personal belongings?
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Action completion date
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Are daily safe checks conducted as per process?
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Action completion date
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Are store funds at an acceptable limit as per process?
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Action completion date
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Are two team members escorting the pick ups to the cash office as per process?
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Action completion date
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Was the safe combination changed after the last management change as per process?
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Action completion date
4.2 WBS
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Review the previous week's WBS. Are there any shorts/overs that require further investigation?
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Action completion date
4.3 Cash Handling
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Is the safe left unlocked when the cash office is unattended?
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Action completion date
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If applicable - Is the capsule (cash tubes) cabinet locked when the cash office is unattended and the key secured in the safe?
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Action completion date
4.4 Cash Office General
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Review the key register - Are all keys signed in and out daily?
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Action completion date
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Is the standard of the cash office clean and tidy?
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Action completion date
4.5 Stock Adjustments, Maintenance and Governance
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Is the short dated stock process (5,5,5) being implemented and actioned correctly?
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Action completion date
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Are the negative SOH reports being actioned on a daily basis?
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Action completion date
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Are the daily SOH adjustment logs (stock markdowns) being reviewed, actioned and sign off by management?
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Action completion date
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Is the correct RTC process being followed for products close to date?
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Action completion date
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Is the store performing the weekly cyclical counts as per the online schedule instructions?
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Action completion date
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Has the cyclic stocktake results been recorded, reviewed and appropriate actions been implement?
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Action completion date
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Does the store follow the correct stock rotation process and are regular checks performed?
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Action completion date
Management and Team Members
5. Management and Team Members
5.1 Management Rosters
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Is there an appropriate level of management coverage rostered during peak times?
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Action completion date
5.2 Team Member Awareness and Training
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Have Team members completed VITWP and 5C's training program?
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Action completion date
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Can team members explain how to proceed when encountering suspicious customer/s in reference to VITWP?
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Action completion date
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Can team members explain how to de escalate aggravated customer/s in reference to VITWP?
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Action completion date
Overall