DM Shrinkage Review

• Store Number

• Store Name

• Store Manager

• Shrinkage Result FY17

• Conducted on

  Date

• Prepared by

• Follow Up Date

  Date

1. Front of Store

1.1 E.A.S. Systems

• Has the "Weekly EAS Test Log" completed, tested and recorded daily?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are EAS alarms being acknowledged?<br>Ask 2 team members what they would do if the EAS alarm is activated

  Yes

  No

  N/A

• Action Completion date

  Date

• Are detaches available for removal of Lexcaps at each register? Are they secure?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are all customer entry gates operating correctly? (wanzel/auto gates)

  Yes

  No

  N/A

• Action Completion date

  Date

1.2 Registers

• Are all unattended registers secure with a belt? If no belt, select N/A.

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the registers including the Kiosk, free from all team member belongings?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are cigarette cabinets locked when not in use?

  Yes

  No

  N/A

• Action Completion date

  Date

• Check visitors book. Is there evidence of guests signing in and out correctly?

  Yes

  No

  N/A

• Action Completion date

  Date

• Do all team member purchases have the receipt attached to the product as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Is the authorised cash limit ($1500) on registers being followed as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Pull all register drawers out. Are they free of any cash?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are spot checks completed on all operated registers two times per day as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the register keys secured and not left unattended?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the daily register markdowns reviewed, actioned and appropriately followed up as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the daily voids and refunds reviewed, actioned and appropriately followed up as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the daily no sales, spot check summary and pick up & change report reviewed, actioned and appropriately followed up as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

• Are the unrecalled saved transactions reviewed, actioned and appropriately followed up as per process?

  Yes

  No

  N/A

• Action Completion date

  Date

1.3 Customer Transactions

• Are team members completing item counts when processing transactions at the registers?

  Yes

  No

  N/A

• Action Completion date

  Date

• Is there eye contact between the team member and the customer when serving at the registers?

  Yes

  No

  N/A

• Action Completion date

  Date

• Ask a team member to explain the bag check process. Did they answer correctly?

  Yes

  No

  N/A

• Action Completion date

  Date

1.4 Click and Collect

• Is the picking of stock accurate?

  Yes

  No

  N/A

• Action Completion date

  Date

• Observe a Click and Collect transaction. Is it being completed correctly as per the process?

  Yes

  No

  N/A

• Action Completion date

  Date

2. Product Security

• Is the Lexcap process being adhered to, including off location displays?

  Yes

  No

  N/A

• Action completion date

  Date

• Is there an allocated storage place at the registers for detached Lexcaps?

  Yes

  No

  N/A

• Action completion date

  Date

• Are glass cabinets secured?

  Yes

  No

  N/A

• Action completion date

  Date

• Test wine hoop locks and/or prolocs. Are they in good working order?

  Yes

  No

  N/A

• Action completion date

  Date

• Are the keys to the cabinets and hoops secured by a team member

  Yes

  No

  N/A

• Action completion date

  Date

3. Stockroom

3.1 Receiving

• Are security seals on the truck being checked by team member and reconciled to the paper work prior to the seals being broken?

  Yes

  No

  N/A

• Action completion date

  Date

• Review the receiving process visually or via CCTV. Are the number of pallets being reconciled to the delivery docket?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the DC load received in full?

  Yes

  No

  N/A

• Action completion date

  Date

• Review IBT's in ISIS. Are these up to date?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the stockroom key secured and not left in the roller door unattended?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the roller door down and locked when not in use?

  Yes

  No

  N/A

• Action completion date

  Date

• Review orders by expected date - Are all orders within 2 weeks?

  Yes

  No

  N/A

• Action completion date

  Date

• Are drivers/couriers and visitors not loitering within the stockroom?

  Yes

  No

  N/A

• Action completion date

  Date

• Are keys/pin codes only assigned to authorised team members within the stockroom?

  Yes

  No

  N/A

• Action completion date

  Date

3.2 High Risk Stock

• Is the fine wine/security room locked and secured when unattended?

  Yes

  No

  N/A

• Action completion date

  Date

• Are the keys to the fine wine/security room secured at all times?

  Yes

  No

  N/A

• Action completion date

  Date

• Is security stock not being left unsecured in the stockroom? Example, high end wines/spirits and cigarettes

  Yes

  No

  N/A

• Action completion date

  Date

• Are tasting bottles recorded, secured and maintained?

  Yes

  No

  N/A

• Action completion date

  Date

3.3 Stockroom General

• Is the outside dock area and store perimeter free from fire hazards including pallets, cardboard bales and plastic?

  Yes

  No

  N/A

• Action completion date

  Date

• Have all invoices been received and stamped appropriately?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the cleaning area clear of all breakages?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the general waste bin locked?

  Yes

  No

  N/A

• Action completion date

  Date

4. Administration

4.1 Cash Office

• Are authorised key holders only accessing the cash office?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the cash office free of all personal belongings?

  Yes

  No

  N/A

• Action completion date

  Date

• Are daily safe checks conducted as per process?

  Yes

  No

  N/A

• Action completion date

  Date

• Are store funds at an acceptable limit as per process?

  Yes

  No

  N/A

• Action completion date

  Date

• Are two team members escorting the pick ups to the cash office as per process?

  Yes

  No

  N/A

• Action completion date

  Date

• Was the safe combination changed after the last management change as per process?

  Yes

  No

  N/A

• Action completion date

  Date

4.2 WBS

• Review the previous week's WBS. Are there any shorts/overs that require further investigation?

  Yes

  No

  N/A

• Action completion date

  Date

4.3 Cash Handling

• Is the safe locked when the cash office is unattended?

  Yes

  No

  N/A

• Action completion date

  Date

• If applicable - Is the capsule (cash tubes) cabinet locked when the cash office is unattended and the key secured in the safe?

  Yes

  No

  N/A

• Action completion date

  Date

4.4 Cash Office General

• Review the key register - Are all keys signed in and out daily?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the standard of the cash office clean and tidy?

  Yes

  No

  N/A

• Action completion date

  Date

4.5 Stock Adjustments, Maintenance and Governance

• Is the short dated stock process (5,5,5) being implemented and actioned correctly?

  Yes

  No

  N/A

• Action completion date

  Date

• Are the negative SOH reports being actioned on a daily basis?

  Yes

  No

  N/A

• Action completion date

  Date

• Are the daily SOH adjustment logs (stock markdowns) being reviewed, actioned and sign off by management?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the correct RTC process being followed for products close to date?

  Yes

  No

  N/A

• Action completion date

  Date

• Is the store performing the weekly cyclical counts as per the online schedule instructions?

  Yes

  No

  N/A

• Action completion date

  Date

• Has the cyclic stocktake results been recorded, reviewed and appropriate actions been implement?

  Yes

  No

  N/A

• Action completion date

  Date

• Does the store follow the correct stock rotation process and are regular checks performed?

  Yes

  No

  N/A

• Action completion date

  Date

5. Management and Team Members

5.1 Management Rosters

• Is there an appropriate level of management coverage rostered during peak times?

  Yes

  No

  N/A

• Action completion date

  Date

5.2 Team Member Awareness and Training

• Have Team members completed VITWP and 5C's training program?

  Yes

  No

  N/A

• Action completion date

  Date

• Can team members explain how to proceed when encountering suspicious customer/s in reference to VITWP?

  Yes

  No

  N/A

• Action completion date

  Date

• Can team members explain how to de escalate aggravated customer/s in reference to VITWP?

  Yes

  No

  N/A

• Action completion date

  Date

Overall and General Review