DOHMO MOD 2022 DAILY CHECKLIST

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Projected occ %

• Pending arrival on the start of your duty

• Special guest details

• Handover from night manager or FOM

GUEST MOMENTS

• Enter Guest journey or comment or compliment in detail - room number, guest name and guest interaction

INCIDENT/COMPLAINT

• Describe the incident and complaint in detail

• Explain the service recovery and result for complaint in detail

• Write the room number

• Room status, inspect Vacant Ready room

  Select Vacant Clean Vacant Ready Vacant Dirty Not Available

  • Vacant Clean
  • Vacant Ready
  • Vacant Dirty
  • Not Available

• Time of check

  Date

• Entrance door / door knop / Doorbell are clean and good condition

  Yes

  No

  N/A

• DND/Make up room lights are clean

  Yes

  No

  N/A

• Emergency exit plan on inside of door is clean

  Yes

  No

  N/A

• AC controller is clean and for a vacant room it is at 23.5 degrees

  Yes

  No

  N/A

• Entrance mirror to be properly wiped and clean

  Yes

  No

  N/A

• Garbage bin is empty, and in good shape

  Yes

  No

  N/A

• Bed side is clean and good condition

  Yes

  No

  N/A

• Alarm Clock is working and clean

  Yes

  No

  N/A

• Phone in good condition and clean

  Yes

  No

  N/A

• TV remote working and clean

  Yes

  No

  N/A

• Espresso machine is available and clean and empty for suit rooms

  Yes

  No

  N/A

• Mini bar items are placed

  Yes

  No

  N/A

• Coffee mugs / spoons are available

  Yes

  No

  N/A

• Coffee/tea/milk supplies are available and clean and organized

  Yes

  No

  N/A

• Curtain, Sofa and upholstery clean and free from stains

  Yes

  No

  N/A

• Wardrobe leather is clean with no damage or spots

  Yes

  No

  N/A

• Prayer mat & Quran are available

  Yes

  No

  N/A

• Hangers (clips, without clips and satin) are in good condition

  Yes

  No

  N/A

• In-room safe / Torch are working

  Yes

  No

  N/A

• Hairdryer is availed

  Yes

  No

  N/A

• All bed Linens looks clean and fresh

  Yes

  No

  N/A

• Carpet is vacuumed and stain free

  Yes

  No

  N/A

• Bath room door is clean with no marks / scratch's

  Yes

  No

  N/A

• Bathrobe in bathroom is available

  Yes

  No

  N/A

• All walls are clean and good condition

  Yes

  No

  N/A

• WC and shower door glass properly wiped

  Yes

  No

  N/A

• WC / Bathtub / wash basin & Bidet clean and stain free

  Yes

  No

  N/A

• Towels clean and fresh

  Pass

  Fail

  Not Applicable

• Telephone is working

  Pass

  Fail

  Not Applicable

• Shower head is clean

  Pass

  Fail

  Not Applicable

• Vanity Counter properly wiped

  Pass

  Fail

  Not Applicable

• Bathroom glasses are clean and covered

  Pass

  Fail

  Not Applicable

• All drains (sink/bath tub and shower are all working properly and not blocked)

  Pass

  Fail

  Not Applicable

• Amenity trays is clean

  Pass

  Fail

  Not Applicable

• Tissue box cover & Trash bin are clean with no damage .

  Pass

  Fail

  Not Applicable

• Mirror & Shaving Mirror are clean

  Pass

  Fail

  Not Applicable

CORRIDORS AND FLOOR CHECK

• Please select MOD of your day

  Select Sunday Monday Tuesday Wednesday Thursday Friday Saturday

  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday

• 1st floor pantry and service elevator area clean and organized and service door is in good condition

  Yes

  No

  N/A

• 1st floor cleanliness and condition ( wall papers, ceilings and doors)

  Yes

  No

  N/A

• 1st floor fire exits are not blocked and clean and good condition

  Yes

  No

  N/A

• 2nd floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 2nd floor cleanliness and condition ( wall papers, ceiling and doors)

  Pass

  Fail

  Not Applicable

• 2nd floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• 3rd floor floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 3rd floor cleanliness and condition ( wall papers, ceilings and door)

  Pass

  Fail

  Not Applicable

• 3rd floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• 4th floor floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 4th floor cleanliness and condition ( wall papers, ceilings and door)

  Pass

  Fail

  Not Applicable

• 4th floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• 5th floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 5th floor cleanliness and condition ( wall papers, ceilings and door)

  Pass

  Fail

  Not Applicable

• 5th floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• 1st and 2nd floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 1st and 2nd floor cleanliness and condition ( wall papers, ceilings and door)

  Pass

  Fail

  Not Applicable

• 1st and 2nd floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• 3rd, 4th and 5th floor pantry and service elevator area clean and organized and service door is in good condition

  Pass

  Fail

  Not Applicable

• 3rd, 4th and 5th floor cleanliness and condition ( wall papers, ceilings and door)

  Pass

  Fail

  Not Applicable

• 3rd, 4th and 5th floor fire exits are not blocked and clean and good condition

  Pass

  Fail

  Not Applicable

• For any urgent action to be taken, use SYNERGY and select Fail and write synergy in comment
  For failures that can we done later, select FAIL and raise action and assign to relevant department. If you cannot find the name of the person, type email and send the action
  Please save the report under Common/HRD/MOD and then send email

ENTRANCE AND LOBBY AREAS

• All outside lights are working

  Yes

  No

  N/A

• Flags are in good condition

  Yes

  No

  N/A

• Entrance areas - clean & tidy

  Yes

  No

  N/A

• Team Members appearance

  Yes

  No

  N/A

• Observe 1 guest entrance

  Yes

  No

  N/A

• Music - being played and correct volume ( 75 for lobby)

  Yes

  No

  N/A

• Coffee Desk is organized and coffee is fresh and tasty

  Yes

  No

  N/A

• Test Arabic coffee and report

• Check 2 hand sanitizes if they are refilled and mention locations in the comment

  Pass

  Fail

  Not Applicable

• Lobby overall clean and organized

  Pass

  Fail

  Not Applicable

• seating areas are clean and organized
  tables are free from cups and garbages
  sockets are closed
  lights are working
  carpets clean and stain free
  sofas are clean and stain free
  bins are clean

• Lifts and escalators are working & free from marks

  Pass

  Fail

  Not Applicable

• Business Center clean & tidy

  Pass

  Fail

  Not Applicable

• Observe one of the disinfection log for lobby area and take photo

  Media

CONFERENCE & BANQUETING

• Ballroom is clean and lights/AC are off if not in use

  Pass

  Fail

  Not Applicable

• Meeting rooms are locked and lights/AC are off when not in use

  Pass

  Fail

  Not Applicable

• Mention the available events with locations, number of participant and revenue projection

PUBLIC TOILETS and Prayer Room and M floor

• check cleanliness, bins, towel, soap and free from udor

• Mezzanine

  Pass

  Fail

  Not Applicable

• Reception

  Pass

  Fail

  Not Applicable

• Mezzo

  Pass

  Fail

  Not Applicable

• Prayer rooms are clean, free from odor and temperature is comfortable ( 23.5%)

  Pass

  Fail

  Not Applicable

• Executive Office areas and rest room clean and lights are off when its not in use

  Pass

  Fail

  Not Applicable

POOL

• Daily info table to be updated ( Date, temperature etc.)

  Pass

  Fail

  Not Applicable

• Check pool temperature if you are weekend MOD

  Pass

  Fail

  Not Applicable

• Pool and pool areas clean and organized

  Pass

  Fail

  Not Applicable

• Lights - all areas to be checked including Pool
  Towels are placed on the sunbeds
  Lifeguard is in place at the pool from 10:00 - 19:00
  If you are weekend MOD, observe complimentary the fruit skewer service at 11:00 AM and 16:30

• Social distancing measures are followed throughout the pool and sunbeds and sitting areas

  Pass

  Fail

  Not Applicable

GYM & WELLNESS AND KIDS CLUB

• GYM are clean and good condition

  Pass

  Fail

  Not Applicable

• TV in GYM is switched on ( CNN Int, Al Jazeera Arabic and Bein Sports Channel)
  Ladies timing should be from 10:00 - 12:00 pm and door should be locked with Ladies Timing sign
  

• Select the wellness center that you inspected

  Select Male Female

  • Male
  • Female

• Wellness areas are clean, sanitized and good condition

  Pass

  Fail

  Not Applicable

• ( rest room, jacuzzi, ice, changing room, shower, steam, sauna and towel rack, locker )
  Water dispenser level in GYM, Male and Female wellness to be checked
  Temperature of the Sauna ( 70-85*), Steam ( 40*) and Jacuzzi ( 35-38*) if it is in operation

• Sauna, Steam, Jacuzzi 1 Pax Max. unless it’s 1 family "

• Gym Capacity 8 Pax Max.

F&B OUTLETS

• Mention the outlets that you have visited

  Select Mezzo Moda Shurfat Pool bar

  • Mezzo
  • Moda
  • Shurfat
  • Pool bar

• Team member stand by ( hostess, waiter, chef) and wearing mask and hand gloves

  Pass

  Fail

  Not Applicable

• Hand sanitizer and body temperature check log available and up-to-date in hostess desk

  Pass

  Fail

  Not Applicable

• All light functioning , Live music / background music - ensure correct volume level

  Pass

  Fail

  Not Applicable

• Overall F&B food quality after food taste

  Pass

  Fail

  Not Applicable

TEAM MEMBER ENTRANCE

• Staff entring garbage bin, clean and empty

  Pass

  Fail

  Not Applicable

• Security control room is manned and All cameras CCTV are functioning

  Pass

  Fail

  Not Applicable

• Smoking area clean and place the photo of RECORD for cleaning and if it is up to time

  Pass

  Fail

  Not Applicable

• Place the photo of cleaning record

  Media

• Cages are organized

  Pass

  Fail

  Not Applicable

STAFF CORRIDOR

• All lighting functioning

  Pass

  Fail

  Not Applicable

• coridors clean and good condition

  Pass

  Fail

  Not Applicable

• Hand sanitizer in good condition and full

  Pass

  Fail

  Not Applicable

• Corridor free from unnessary item especially at front of emergency lift

  Pass

  Fail

  Not Applicable

• Clinic is locked.

  Pass

  Fail

  Not Applicable

• Relaxation room clean and organized

  Pass

  Fail

  Not Applicable

• Lifts S01,S02, S03, and fire lift cleanliness

  Pass

  Fail

  Not Applicable

LOCKER ROOMs

• Which lockers did you check ?

  Select Male Female

  • Male
  • Female

• place the photo of RECORD for cleaning and if it is up to time

  Media

• In good condition and good cleanliness

  Pass

  Fail

  Not Applicable

• water flush working properly
  soap dispenser is good condition and Full
  no staff shoes or uniform are outside
  Tissue Rolls
  Garbage bin clean and empty
  Lockers smells good

STAFF CAFETARIA

• wash basin clean and free

  Pass

  Fail

  Not Applicable

• Garbage bin is clean and empty

  Pass

  Fail

  Not Applicable

• Tissue roll is available

  Pass

  Fail

  Not Applicable

• Upated notice board with posters

  Pass

  Fail

  Not Applicable

• Hand sanitizer in good condition and full

  Pass

  Fail

  Not Applicable

• Food quality & presentaion

  Pass

  Fail

  Not Applicable

• All TV functional and update

  Pass

  Fail

  Not Applicable

• Cleanliness of the tables, chair and floor

  Pass

  Fail

  Not Applicable

RECEIVING AREA & KITCHEN

• Clean and free from items, no cartoon boxes or item left

  Pass

  Fail

  Not Applicable

• Check the disinfection machine is full and operating

  Pass

  Fail

  Not Applicable

• Shelter door are always kept closed

  Pass

  Fail

  Not Applicable

• Cleanliness in the kitchen floor/wall/ceiling

  Pass

  Fail

  Not Applicable

HK & LAUNDRY

• Cleanliness of the laundry

  Pass

  Fail

  Not Applicable

• Chemical Room is Clean and Organized

  Pass

  Fail

  Not Applicable

GARBAGE ROOM

• Garbage room arranged properly

  Pass

  Fail

  Not Applicable

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