Title Page
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Store Number
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Store Name
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Franchisee
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Date and Time
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Visitor
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Location
Compulsory Compliance - for info only
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Dividing Screens - Perspex Screens fitted?
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Face coverings - Are face coverings available for all team members?
Documentation
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Game plan - is the latest Game plan available? If new copy has been issued, this must be changed no more than 7 days after issue.
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Does the store have the latest EHO letter ? If new copy has been issued, this must be changed no more than 7 days after issue.
Working Distances (Where Possible)
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CSR - Spaced apart and have their own phone allocated
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Makeline - are the team working safely
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Cut Table - are the team working safely
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Routing - One routing. Use Runner system where possible
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Drivers - Not congregating inside or outside the store
Store Posters
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Is the store displaying the collection customer journey poster if open for collection?
Safety
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Are the team washing their hands regularly?
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Regular Sanitation taking place - including Perspex Screens?
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Are the team following Contact Free processes?
General
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Good image standards observed?
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Customer Floor Markings - Are correct internal and external (if applicable) floor markings in place?
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Has a Self OER been completed in the last 14 days?
Completion
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Visit Feedback/Comments
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